Administering ASAI

Administering the Lines

The lines (T/R or LST1) are administered as described in Chapter 5, “Switch Inter- face Administration” of CONVERSANT VIS Version 4.0 Operations, 585-350-703. To be certain that you select options that are compatible with the DEFINITY Generic 3i (only certain versions) system, select “AT&T System 75” item in the PBX Defaults screen. AT&T System 75 is the default setting. Consequently, if you are administering a new system, the lines are configured correctly by default.

Place all the lines into service. To do so, refer to the information on changing maintenance state in the operations book, Chapter 3, “Configuration Manage- ment”. Do not proceed until the lines have been placed in the inserv state. These lines or channels are referred to in the following text as VIS Agent lines.

Administering the VIS ACD Split

Domain

In order for the VIS to receive information on calls placed to its agent lines, the ASAI feature must be administered to monitor the ACD hunt group Extension. In other words, you must administer the ASAI feature on the VIS so that it requests call events (information) from a domain on the PBX. In this case, the domain is the ACD hunt group or split, which is composed of the VIS agent lines. This domain is referred to as the VIS ACD domain. You may administer only one VIS ACD split domain on the system. Therefore, all VIS agent lines must be part of a single ACD split. Refer to Figure 3-1for a diagram showing this configuration. The fol- lowing steps outline the administration of this Domain.

1.From the Voice System Administration menu (Figure 4-1),highlight “Fea- ture Packages” and then press ENTER . A menu of installed feature pack- ages should be displayed in the Feature Packages screen as shown in Figure 4-2.

2.From the Feature Packages menu, highlight “ASAI Administration” and then press ENTER to display the ASAI Administration screen (Figure 4-3).

3.From the ASAI Administration menu, highlight “Domain Administration” and then press ENTER to display the Domain Administration screen. This screen is similar to that shown in Figure 4-9except that there no domain entries.

4.Press CHG-KEYSto display the alternate set of function keys and then press ADD to create a new domain. The Add A Domain Entry form is dis- played (Figure 4-10).

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AT&T 585-350-812 manual Administering the Lines, Administering the VIS ACD Split Domain