AT&T 585-350-812 manual Contents

Contents

Table of Contents i

1	ASAI Overview	1-1
	■ Overview of the Adjunct/Switch
	Application Interface Feature	1-1
	ASAI Voice Response Applications	1-2
	Routing Applications	1-4
	Data Screen Delivery Applications	1-5
	Advantages Using the VIS ASAI Feature	1-8

2	ASAI Application Planning and Design		2-1
	■	ASAI Application Planning and Design Overview	2-1
	■	ASAI Application Planning and Design	2-1
	■	VIS Script Design	2-2
		ASAI Voice Script Design	2-3
		Routing Script Design	2-5
		Monitoring Script Design	2-7
	■	VIS-to-Agent Transfers	2-9
	■	Agent-to-Agent Transfers	2-11
		Blind Transfer	2-13
		Consult Transfer	2-15
	■	Host Application Planning and Design	2-18
		ASAI Voice Response Application Considerations	2-19
		Routing Application Considerations	2-19
		Data Screen Delivery Application Considerations	2-20
	■	Communications System Planning	2-22
	■	Call Center Operations Planning	2-23

3	ASAI Installation	3-1
	■ Installation Overview	3-1

Issue 1 October 1993 iii