ASAI Application Planning and Design
screening agent and then use this data as the basis for data screens deliv- ered to other, specialized agents which may receive the call. The
VIS-to-Agent Transfers
The transferred call can be monitored by a monitoring script so that data screen delivery applications can be supported for
■The call may be transferred to a VDN or ACD split domain monitored by the VIS with a monitoring script. Call events for the transferred call are passed to the script monitoring the domain to which the call is transferred.
■The call may be monitored using a CTL type monitoring script as described Chapter 4, "ASAI Administration". In this case, the call can be transferred to
Other direct calls to an ACD split, for example, are not monitored therefore no call events for the direct calls are passed to monitoring scripts.
A combination of the above two monitoring mechanisms may be used on the same VIS. Rules for which monitoring script receives call events when these two mechanisms are combined is discussed in Chapter 4, "ASAI Administration".
In addition to monitoring the transferred call, the application designer has the abil- ity to save data collected in the voice script for subsequent use in the data screen delivery application. This is done by using the VIS Data field of A_Tran. Any data saved in this field when the transfer is initiated from the voice script is presented in call events passed to the monitoring script which monitors the transferred call.
The VIS Data field provides twenty characters worth of storage. Note that multiple data items could be stored in this field. A social security number and PIN number,
