ASAI Administration
The
NOTE:
As traffic increases on any one domain, the ASAI process spawns the assigned
Virtual channels are assigned a range of channel numbers above the maximum number of regular channels allocated on the system and activity on these chan- nels is displayed in the Voice Channel Monitor screen. Following is a discussion of the fields in this screen as they relate to virtual channels used by the ASAI application. Refer to Chapter 6, “System Monitor” of the CONVERSANT Voice Information System Operations for additional information.
The “Channel” field lists the existing channels on the VIS. “Virtual channels” have the character ‘v’ appended to the channel number in this field. In Figure
The “Calls Today” field provides data on the number of calls made to a particular channel within the system. Calls are monitored for a
The “Voice Service” field provides the name of the service currently running on the corresponding voice channel. In Figure
The “Service Status” field lists the various status states of each channel in the VIS. The Service Status field is blank for virtual channels except when a script with a Data Interface Process (DIP) is running, in which case this field indicates the name of the DIP.
The “Caller Input” field provides the last set of digits entered by the caller. The Caller Input field is always blank for virtual channels.
The “Dialed Digits” field provides the last set of digits dialed by the VIS during the transfer process. The Dialed Digits field is always blank for virtual channels.
