AT&T 585-350-812 manual VIS Script Design

ASAI Application Planning and Design

■Routing Applications - The Routing capability of ASAI and DEFINITY Generic 3i call vectoring is used to allow the VIS to act as a routing server. A “routing” script on the VIS receives, processes, and responds to call rout- ing requests sent by the DEFINITY Generic 3i system. Refer to Chapter 6, "ASAI Script Builder Actions" for additional information on the A_Event and A_RouteSel actions.

■Data Screen Delivery Applications - The Notification capability of ASAI is used to allow the VIS to monitor calls delivered to ACD agents. A “monitor- ing” script on the VIS receives information concerning the status of non-T/R or LST1 calls and passes this information to a host for use in presenting data screens to agents receiving calls. Refer to Chapter 6, "ASAI Script Builder Actions" for additional information on the A_Event action.

These three classes of applications can run simultaneously on a VIS. The plan- ning and design considerations for these applications are provided later in this chapter.

The routing and data screen delivery applications are collectively referred to else- where in this book as “data” or “data-only” applications. This is to differentiate these types of applications from voice response applications. Similarly, the rout- ing and monitoring scripts used to support these applications are collectively referred to as “data” or “data-only” scripts.

VIS Script Design

Four additional Script Builder actions are provided with the ASAI feature and are used to access ASAI capabilities. These actions are discussed in detail in Chap- ter 6, "ASAI Script Builder Actions". A brief summary of these actions is provided below for the discussions here.

■A_Callinfo — Used within a voice response script to retrieve ASAI informa- tion about a call delivered to a T/R or LST1 channel (for example, calling party number (ANI) and called party number (DNIS) for the call). This action therefore provides access to the Notification capability of ASAI for calls delivered to the VIS.

■A_Event — Used within routing scripts to receive information ab out call routing requests sent by the DEFINITY Generic 3i system. This action is also used in monitoring scripts to receive information about calls delivered to an ACD agent. This action therefore serves a dual role by providing access to both the Routing and Notification capabilities of ASAI for non-T/R or LST1 calls.

■A_RouteSel — Used within routing scripts to respond to call routing requests previously received via the use of the A_Event action. This action therefore provides access to the Routing capability of ASAI and allows the VIS to send ASAI call routing information to the switch.

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