ASAI Application Planning and Design
Communications System Planning
Communication system planning involves defining what changes must be made to your company’s communications system software configuration and ACD envi- ronment to support the planned applications. The following is a list of items that should be considered when planning for the changes to the communications sys- tem.
■A DEFINITY Generic 3i system with ASAI software is required to imple- ment VIS ASAI applications.
■Call vectoring is strongly recommended for use in implementing all VIS ASAI applications. This is especially true for data screen delivery applica- tions which involve
■Call vectoring is mandatory for routing applications. Call vectoring is also mandatory for data screen delivery applications which make use of call prompting information. Note that the call prompting capability of vectoring is an additional, optional feature over and above the optional call vectoring feature.
■If feasible, you may wish to aggregate agents currently in multiple splits into a single split. This minimizes the number of domains that are moni- tored by the VIS and allows agents to be used more efficiently. Since DNIS is available in call events, you can have a single split of agents handle sev- eral applications. The host application can use DNIS to provide information screens that tell agents how to answer and handle calls.
■You must plan your call flows carefully if multiple ASAI adjuncts will be used with the same DEFINITY Generic 3i system. Once a call becomes monitored by a particular VIS, the call cannot be redirected or transferred to a domain monitored by another VIS or ASAI adjunct. This is a consider- ation primarily for data screen delivery applications. For example, if you have
■If ANI is needed for an application, you must provision an ISDN Primary Rate Interface (PRI) in order to receive ANI from the network. Make sure ISDN service is available in your area when needed.
