ASAI Administration
The “SERVICE” field indicates how the calls offered to the domain are handled by the VIS. The SERVICE field is used to specify a script which services the domain.
NOTE:
To make sure that the latest version of a script is picked up, the corre- sponding domain should be disabled and enabled each time the script is verified and installed via Script Builder.
A script can be assigned to any type of domain (ACD, VDN, etc.). If the applica- tion or the ACD directs calls to the VIS T/R or LST1 line, the special service “VIS” must be used here. The SERVICE can be one of the following:
■ACD type domains — The SERVICE can be either a monitoring script (refer to Chapter 2, "ASAI Application Planning and Design", for a descrip- tion of a monitoring script) or the special word “VIS.” If the agents on the ACD split are Tip/Ring channels on the VIS (that is, channels administered in the Channel Administration screen described in Chapter 2, "ASAI Appli- cation Planning and Design"), then you should specify “VIS” as the service for the domain. “VIS” service provides the ability to start voice scripts on the Tip/Ring channels based on the DNIS. It also provides the ability for those voice scripts to use the A_Callinfo action.
NOTE:
VIS can be assigned to only one ACD domain. Consequently, all Tip/Ring channels that are administered for ASAI must be an agent that belongs to this ACD domain.
For ACD type domains that do not have agents on the VIS, a monitoring script should be assigned in this field.
■VDN and CTL type domains — The SERVICE must be a monitoring script. (refer to Chapter 2, "ASAI Application Planning and Design" for a descrip- tion of a monitoring script).
■RTE type domains — The SERVICE must be a routing script. (Refer to Chapter 2, "ASAI Application Planning and Design" for a description of a routing script).
The VIS T/R or LST1 channels (agents) are used to support voice response appli- cations. All T/R or LST1 channels used for ASAI capability must be administered into one ACD split on the PBX. Calls offered to the VIS domain are handled by the Script Builder script associated with the DNIS information. Refer to Chapter 3, “Configuration Management” in CONVERSANT Voice Information System Opera- tions for information on how to administer scripts to dialed numbers.
