6-14
ASAI Script Builder Actions
■-3 — The ASAI system could not route the call. Check the Cause Value
field for information on why the call could not be routed.
■-11 — Destination Number exceeds 20 characters.
■-13 — Split Extension exceeds 5 characters.
■-15 — Routing Id is 0 or less.
Table 6-5. A_RouteSel Fields
Defining A_Tran
The A_Tran action is used by voice scripts running on VIS agent (T/R or LST1)
lines to transfer a call to a live ACD, live agent, or other station on the PBX. To do
so, the A_Tran action takes control of the incoming call, puts the call on hold,
places a call to the Destination Number and, if the call is not busy or denied,
merges the original call with the call to the Destination Numbe r. If the call is busy
or denied, A_Tran drops the call to the Destination Number, reconnects to the
original caller, and relinquishes control of the original incoming call.
NOTE
:
This note is important when using A_Tran to transfer to VDNs/vectors.
A_Tran merges the original incoming call with the second call only after
determining that the second call has been placed successfully. The sec-
ond call is considered to have been placed successfully if it becomes
queued or alerts at an agent’s telephone. Before the two calls are merged
to complete the transfer, the original caller remains on hold. In some
cases, you may wish to expose the caller to additional vector processing
after the call is transferred (for example, play announcements or perform
call prompting operations).
Field Input/Output Required? Field T yp e Field Size
Destination Number input required char 20
Split Extension input optional char 5
Priority Call? input required char 3
Routing ID input required num –
Cause Value output required num –
Return Field output optional num –