6-4
ASAI Script Builder Actions
Table 6-1. A_Callinfo Fields
Defining A_Event
The A_Event action retrieves information related to a call being monitored by an
ASAI domain. This action must be used with all scripts assigned to a domain.
(Refer to Chapter 4, "ASAI Administration" for information on administering a
domain). The A_Event action can return the following types of events:
■Abandon Events — a monitored call is dropped or caller hung up
■Connect Events — a monitored call is being delivered to an agent
■End Events — a monitored call has ended normally (that is, not aban-
doned)
■Route Request Events — a switch has requested routing for a particular
call
■Abnormal Route End Events — the switch is reporting that the routing
failed due to some reason specified in the Cause Value field.
!CAUTION:

The A_Event action should not be used in a script assigned to a voice chan-

nel.

To add A_Event to a transaction while defining an application in Script Builder,
press ADD. The Action Choices screen opens. Highlight “A_Event,” then press
. Press CANCEL to exit from the Action Choices screen.
Field Input/Output Required? Field T yp e Field Size
Calling Party Number ouput required char 20
Called Party Number output required char 20
Switch Data output required char 16
Trunk Group ID output required num –
Call Id output required num –
Cause Value output required num –
Return Value output optional num –
ENTER