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ASAI Administration
Domain Administration
The Domain Administration screen is used to instruct the VIS adjunct on how to
handle a call that was offered to a specific domain. For voice-response applica-
tions, there may be only one entry of type ACD to which the VIS service is
assigned.
Other domain types that may be administered through the Domain Administ ration
screen and assigned only non-voice response (data only) services include the fol-
lowing:
■ACD — A domain type which processes information from the PBX associ-
ated with calls distributed on an ACD split on the switch.
■VDN — A domain type which processes information from the PBX associ-
ated with a call processing vector (VDN) on the switch.
■RTE — A domain type which processes route requests from the switch.
■CTL — A domain type which processes information from the PBX for calls
transferred from the VIS (using the A_Tran action) to an extensio n which is
not associated with an ACD or VDN domain already monitored by the VIS.
To open the Domain Administration screen from the ASAI Administration screen,
highlight “Domain Administration” and then press .The Domain Administra-
tion screen appears. Figure 4-9 shows an example of the Domain Administration
screen with domain information displayed.
Figure 4-9. Domain Administration Screen domain.ps
ENTER
Domain Administration
NAME TYPE EXT SERVICE STATUS
ACD001
VDN001
CTL001
RTE001
ACD002
ACD
VDN
CTL
RTE
ACD
3982
4002
ANY
4005
7392
VIS
vdn-serv
ctl-serv
rte-serv
acd-serv
inserv
manoos
inserv
inserv
inserv
HELP CANCEL CHG-KEYS
Please highlight the item you want and press a function key.