Domain Administration

ASAI Administration

The Domain Administration screen is used to instruct the VIS adjunct on how to handle a call that was offered to a specific domain. For voice-response applica- tions, there may be only one entry of type ACD to which the VIS service is assigned.

Other domain types that may be administered through the Domain Administration screen and assigned only non-voice response (data only) services include the fol- lowing:

■ACD — A domain type which processes information from the PBX associ- ated with calls distributed on an ACD split on the switch.

■VDN — A domain type which processes information from the PBX associ- ated with a call processing vector (VDN) on the switch.

■RTE — A domain type which processes route requests from the switch.

■CTL — A domain type which processes information from the PBX for calls transferred from the VIS (using the A_Tran action) to an extension which is not associated with an ACD or VDN domain already monitored by the VIS.

To open the Domain Administration screen from the ASAI Administration screen, highlight “Domain Administration” and then press ENTER .The Domain Administra- tion screen appears. Figure 4-9 shows an example of the Domain Administration screen with domain information displayed.