ASAI Installation

ASAI Hardware Architecture

The VIS is designed to operate with the DEFINITY Generic 3i. The IPCI card must be installed on the VIS. The ISDN Line Circuit Pack, TN556, must be installed on the DEFINITY Generic 3i. For information on the TN556 refer to the DEFINITY Communications System Generic 1 and Generic 3i System Descrip- tion, 555-230-200 . Refer also to the DEFINITY Generic 1 and Generic 3i Wiring Manual, 555-204-111, Issue 2 .

To support the ASAI capability, the VIS must be connected, via a point-to-point ISDN Basic Rate Interface (BRI), to the DEFINITY Generic 3i. The VIS (T/R or LST1) lines which need to access ASAI capabilities must be configured as mem- bers of an Automatic Call Distribution (ACD) split of the PBX. The IPCI card sup- ports the BRI D-channel interface from the switch. One ASAI link per VIS is supported.

A typical VIS and DEFINITY Generic 3i configuration is displayed in Figure 3-1.

Public

 

 

ASAI Link

Network

 

 

 

(BRI (D))

DEFINITY

 

 

 

Generic 3i

 

 

 

 

 

 

 

Live

 

VIS

 

 

ACD

 

ACD

 

 

VIS Agents

 

 

 

 

 

 

 

 

 

 

 

 

(T/R Lines)

CONVERSANT

VIS

Host (optional)

Live

 

Live

Agent

 

Agent

 

 

 

Figure 3-1. Typical Hardware Architecture

3-3

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AT&T 585-350-812 manual Asai Hardware Architecture, Typical Hardware Architecture