AT&T 585-350-812 manual System Monitor Voice Channels, Asai Voice Response Applications

ASAI Overview

These types of applications can run simultaneously on a VIS. This implies that a VIS ASAI system provides co-resident voice response and PBX-to-host gateway capabilities. A single call, for instance, may first be routed by the VIS, handled with a voice response application on the same VIS, and then be monitored by the same VIS as the call is ultimately delivered to a live agent.Furthermore, integra- tion of the voice response and monitoring capabilities allows screens delivered by the host to agents receiving calls to be based on data collected in a voice response script.

ASAI Voice Response Applications

In ASAI voice response applications, incoming calls are routed to the VIS over T/ R or LST1 channels which are configured as an Automatic Call Distribution (ACD) split on the DEFINITY Generic 3i switch as depicted in Figure 1-1.

System Monitor - Voice Channels

	Calls	Voice	Service	Caller	Dialed
Channel	Today	Service	Status	Input	Digits
0	1	appl2	Talking	8509
1	1	appl4	Collect
2	3	appl7	Transfer		5312
3	1	appl3	DB	7328
4	0		*MANOOS
5	10		Talking

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Figure 1-1. ASAI Voice Response Applications

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