ASAI Administration
The Channel Administration screen contains the following fields:
■The “CHANNEL” field indicates the T/R or LST1 channel number on the VIS.
■The “EXTENSION” field indicates the Private Branch Exchange (PBX) extension number assigned for the channel.
■The “LOGIN” field indicates whether or not the channel is intended to be logged in to the ACD split. This field can be either YES or NO. If the chan- nel is not logged in, the ACD does not deliver any calls to it.
■The “STATUS” field indicates the channel status. The status can be either broken, foos, hwoos, logout, manoos, netoos, nonex, or LOGIN. LOGIN status indicates that the T/R or LST1 channel is ready to receive calls from the ACD.
The following is a list of the various channel states. Refer to Appendix D, “Trou- bleshooting ASAI” for additional information on channel states:
■broken (broken) — Possible malfunction detected on line
■foos (facility out of service) — The line is not functional
■hwoos (hardware out of service) — Channel cannot be logged in because ASAI digital link is not operating
■logout (logged out) — Channel has not been administered to be logged in
■manoos (manual out of service) — Channel has not been placed into ser- vice
■netoos (network out of service) — ASAI link is up, but attempts to log in the channel are failing
■nonex (nonexistent) — Channel does not exist
■LOGIN — Channel is ready to receive calls from the ACD
