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Asai Administration
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Install
Asai Administration
Vi Issue 1 October
Ipci Switch Settings
Enhanced Customer Service
Feature Packages
Page 76
Image 76
ASAI Administration
4-28
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Contents
Conversant VIS Adjunct Switch Application Interface
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Contents
Asai Administration
Asai Script Builder Actions
Vi Issue 1 October
Asai Overview
System Monitor Voice Channels
Asai Voice Response Applications
Page
Routing Applications
Asai Routing Application route.pic
Data Screen Delivery Applications
Data Screen Delivery Applications gateway.pic
Page
Advantages Using the VIS Asai Feature
Enhanced Customer Service
Reduced Cost of Doing Business
Asai Overview
Asai Application Planning Design Overview
Asai Application Planning Design
VIS Script Design
Asai Voice Script Design
Page
Routing Script Design
Page
Monitoring Script Design
Page
VIS-to-Agent Transfers
Page
Agent-to-Agent Transfers
Page
Blind Transfer
Page
Consult Transfer
Page
Page
Host Application Planning and Design
Asai Voice Response Application Considerations
Routing Application Considerations
Data Screen Delivery Application Considerations
Page
Communications System Planning
Call Center Operations Planning
Page
Asai Installation
Installation Overview
Prerequisites for Asai Installation
Asai Hardware Architecture
Typical Hardware Architecture
Installing Asai Hardware
Base RAM Address Selection Switches
Ipci Switch Settings
Installing Asai Software
Conversant VIS
Control and ALT
Removing the Asai Software
Asai Administration
Asai Administration Overview
Voice System Administration
Feature Packages
Asai Administration Screen
Channel Administration
Change a Channel Entry
Page
Page
Add Channel Entry
Add Channel Entry Screen achannel.ps
Change Channel Entry
Change Channel Entry Screen
Virtual Channel Administration
Remove Channel Entry
Page
Page
Diagnose Ipci Board
Diagnose Ipci Board Screen
Domain Administration
Domain Administration
Page
Page
Page
Add Domain Entry
10. Add Domain Entry Screen
Change Domain Entry
Remove Domain Entry
Initialize Ipci Board
Initialize Ipci Board
Parameter Administration
Asai Parameters
Page
Trace Detail Display
Show Asai Software Version
14. Show Asai Software Version Screen version.ps
Show Status Asai Link
Show Status of Asai Link
Show Status Asai Link Displays
Take Ipci Board Off-line
Take Ipci Board Off-line
Asai Administration
Administering Asai
Administering the Lines
Administering the VIS ACD Split Domain
Page
Administering the VIS Agent Lines
Page
Administering Asai
Asai Script Builder Actions
Asai Script Builder Actions Overview
Defining ACallinfo
Define ACallinfo Form Screen defacall.ps
Page
Defining AEvent
Define AEvent From Screen
Page
Page
Page
AEvent Return Field Value Meaning Return Value Explanation
Connect Route Abnormal Abandon Request Route END
Defining ARouteSel
AEvent Fields Input/Output Required? Field Type Field Size
Define ARouteSel Form Screen defroute.ps
Page
Defining ATran
Deind ATran Form Screen deftran.ps
Page
Page
ATran Fields Input/Output Required? Field Type Field Size
Sample Scripts
Sample Scripts Overview
Sample Asai Voice Script
Page
Sample Routing Script
Modify Table
Sample Monitoring Script
Page
Page
Asai Performance Performance Overview
Voice Response Integration
Data Screen Delivery
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Contents
