BarcoMed Hardware Tab
Customer Information Screen
All fields on this screen must be filled in. This screen asks the user for contact information that will help the Barco support team contact the customer. The user will not be allowed to move forward to the next screen unless all of the fields are filled in.
Customer Diagnostic Questions Screen
This screen allows the user to tell the Barco ImageCare team as much as possible about the problem. For the Medical Viewing Applications Running field, enter the medical applications that are currently running on the system with the problem. For the “Any Applications using DIMPL” question, select the “radio button” that applies to the correct response. For the “Detailed Description” field, enter a detailed description of the problem. And, for the Additional Notes field, enter any information that could help the Barco ImageCare team diagnose the problem.
Gathering Diagnostic Data Screen
Important: When performing the Graphics Operations, you must drag the "Gathering Diagnostic Data Screen" onto the display for which you want the Graphics Operations data.
This screen gathers the diagnostic data from the user’s system as described above in this document. Click the “Start Diagnostic” button to begin the diagnostic gathering process.
To perform the graphics operations test, check the graphics operations checkbox. During the graphics operations test, several things will happen to the screen. Each graphics operation is performed for 10 seconds. To quit the graphics operations test at any time, press the Escape button.
To create a summary report for QA purposes, check the summary report checkbox. If this box is checked, an additional report will be saved on the desktop called BarcoExamSummary.txt.
Please let the wizard gather all of the data, the “NEXT” button will be enabled only after all of the information is gathered. Once
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