| Troubleshooting and Routine Maintenance |
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Printing (continued) |
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Difficulty | Suggestions | B | |
Print speed is too slow. | Try changing the printer driver setting. The highest resolution needs longer data | ||
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| processing, sending and printing time. Try the other quality settings in the printer |
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| driver Advanced tab. Also, click Colour Settings, and make sure you uncheck |
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| Colour Enhancement. |
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| Turn the borderless feature off. Borderless printing is slower than normal printing. |
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| (See Printing for Windows® or Printing and Faxing for Macintosh® in the Software |
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Colour Enhancement is not | If the image data is not full colour in your application (such as 256 colour), Colour |
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working correctly. | Enhancement will not work. Use at least 24 bit colour data with the Colour |
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| Enhancement feature. |
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Photo paper does not feed | When you print on Brother Photo paper, load one extra sheet of the same photo |
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properly. | paper in the paper tray. An extra sheet has been included in the paper package |
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| for this purpose. |
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| Clean the paper |
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Machine feeds multiple pages. | Make sure the paper is loaded correctly in the paper tray. (See Loading paper and |
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| other print media on page 10.) |
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| Check that more than two types of paper are not loaded in the paper tray at any |
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| one time. |
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The paper jams when you use | Use one of the jam prevention settings, DX1 or DX2. For copying, see Duplex (2- |
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duplex copy or duplex print. | sided) copying (Tray #1 only) on page 100; for printing see Automatic Duplex |
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| Printing |
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| If paper jams often when using duplex copy or duplex print, the paper feed rollers |
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| may be stained with ink. Clean the paper feed rollers. (See Cleaning the paper |
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Printed pages are not stacked | Make sure you are using the paper support flap. (See Loading paper and other |
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neatly. | print media on page 10.) |
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Machine does not print from | Try to reduce the print resolution. (See Printing for Windows® or Printing and |
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Adobe® Illustrator®. | Faxing for Macintosh® in the Software User’s Guide on the |
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Printing Received Faxes |
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Difficulty | Suggestions |
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Condensed print and white streaks | You probably had a bad connection, with static or interference on the telephone |
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across the page or the top and | line. Ask the other party to send the fax again. |
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bottom of sentences are cut off. |
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Vertical black lines when receiving. | The sender's scanner may be dirty. Ask the sender to make a copy to see if the |
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| problem is with the sending machine. Try receiving from another fax machine. |
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Received colour fax prints only in | Replace the colour ink cartridges that have reached the end of their life, and then |
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black and white. | ask the other person to send the colour fax again. (See Replacing the ink |
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| Check that the Receiving priority is set to Colour(Max.A4). (See Setting Receiving |
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Left and Right margins are cut off or | Turn on Auto Reduction. (See Printing a reduced incoming fax on page 52.) |
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a single page is printed on two |
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pages. |
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