Troubleshooting and Routine Maintenance

 

Printing (continued)

 

 

 

 

 

Difficulty

Suggestions

B

Print speed is too slow.

Try changing the printer driver setting. The highest resolution needs longer data

 

 

processing, sending and printing time. Try the other quality settings in the printer

 

 

driver Advanced tab. Also, click Colour Settings, and make sure you uncheck

 

 

Colour Enhancement.

 

 

 

 

 

Turn the borderless feature off. Borderless printing is slower than normal printing.

 

 

(See Printing for Windows® or Printing and Faxing for Macintosh® in the Software

 

 

User’s Guide on the CD-ROM.)

 

 

 

 

Colour Enhancement is not

If the image data is not full colour in your application (such as 256 colour), Colour

 

working correctly.

Enhancement will not work. Use at least 24 bit colour data with the Colour

 

 

Enhancement feature.

 

 

 

 

Photo paper does not feed

When you print on Brother Photo paper, load one extra sheet of the same photo

 

properly.

paper in the paper tray. An extra sheet has been included in the paper package

 

 

for this purpose.

 

 

 

 

 

Clean the paper pick-up roller. (See Cleaning the paper pick-up roller

 

 

on page 171.)

 

 

 

 

Machine feeds multiple pages.

Make sure the paper is loaded correctly in the paper tray. (See Loading paper and

 

 

other print media on page 10.)

 

 

 

 

 

Check that more than two types of paper are not loaded in the paper tray at any

 

 

one time.

 

 

 

 

The paper jams when you use

Use one of the jam prevention settings, DX1 or DX2. For copying, see Duplex (2-

 

duplex copy or duplex print.

sided) copying (Tray #1 only) on page 100; for printing see Automatic Duplex

 

 

Printing (MFC-6890CDW only) in the Software User's Guide.

 

 

 

 

 

If paper jams often when using duplex copy or duplex print, the paper feed rollers

 

 

may be stained with ink. Clean the paper feed rollers. (See Cleaning the paper

 

 

feed roller on page 170.)

 

 

 

 

Printed pages are not stacked

Make sure you are using the paper support flap. (See Loading paper and other

 

neatly.

print media on page 10.)

 

 

 

 

Machine does not print from

Try to reduce the print resolution. (See Printing for Windows® or Printing and

 

Adobe® Illustrator®.

Faxing for Macintosh® in the Software User’s Guide on the CD-ROM.)

 

Printing Received Faxes

 

 

 

 

 

Difficulty

Suggestions

 

Condensed print and white streaks

You probably had a bad connection, with static or interference on the telephone

 

across the page or the top and

line. Ask the other party to send the fax again.

 

bottom of sentences are cut off.

 

 

 

 

 

Vertical black lines when receiving.

The sender's scanner may be dirty. Ask the sender to make a copy to see if the

 

 

problem is with the sending machine. Try receiving from another fax machine.

 

 

 

 

Received colour fax prints only in

Replace the colour ink cartridges that have reached the end of their life, and then

 

black and white.

ask the other person to send the colour fax again. (See Replacing the ink

 

 

cartridges on page 165.)

 

 

 

 

 

Check that the Receiving priority is set to Colour(Max.A4). (See Setting Receiving

 

 

Priority on page 53.)

 

 

 

 

Left and Right margins are cut off or

Turn on Auto Reduction. (See Printing a reduced incoming fax on page 52.)

 

a single page is printed on two

 

 

pages.

 

 

 

 

 

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