Error Message

Cause

Action

Cannot Detect

You installed a new ink cartridge

Take out the new ink cartridge and

 

too quickly and the machine did

re-install it slowly until it clicks.

 

not detect it.

 

 

 

 

 

If you are using non Brother

Replace the cartridge with a Brother

 

Original ink the machine may not

Original ink cartridge. If the error message

 

detect the ink cartridge.

remains, contact your Brother dealer.

 

 

 

 

An ink cartridge is not installed

Take out the new ink cartridge and

 

correctly.

re-install it slowly until it clicks. (See

 

 

Replacing the ink cartridges on page 165.)

 

 

 

Cannot Print

One or more of the ink cartridges

Replace the ink cartridges. (See Replacing

 

have reached the end of their life.

the ink cartridges on page 165.)

 

The machine will stop all print

 

 

operations. While memory is

 

 

available, black and white faxes

 

 

will be stored in the memory. If a

 

 

sending machine has a colour fax,

 

 

the machine's ‘handshake’ will

 

 

ask that the fax be sent as

 

 

monochrome.

 

 

 

 

Comm.Error

Poor telephone line quality

If the problem continues, call the

 

caused a communication error.

telephone company and ask them to check

 

 

your telephone line.

 

 

 

Connection Fail

You tried to poll a fax machine

Check the other fax machine's polling

 

that is not in Polled Waiting mode.

setup.

Cover is Open.

The scanner cover is not closed

Lift the scanner cover and then close it

 

completely.

again.

 

The ink cartridge cover is not

Firmly close the ink cartridge cover until it

 

completely closed.

clicks.

 

 

 

Data Remaining

Print data is left in the machine's

Press Stop/Exit. The machine will cancel

 

memory.

the job and clear it from the memory. Try to

 

 

print again.

 

 

 

Disconnected

The other person or other

Try to send or receive again.

 

person's fax machine stopped the

 

 

call.

 

 

 

 

Document Jam

The document was not inserted or

See Using the ADF on page 24.

 

fed correctly, or the document

See Document jam on page 161.

 

scanned from the ADF was too

 

 

 

long.

 

 

 

 

High Temperature

The print head is too warm.

Allow the machine to cool down.

Hub is Unusable.

A Hub or USB Flash memory

A Hub or USB Flash memory drive with

 

drive with Hub has been

Hub are not supported. Unplug the device

 

connected to the USB direct

from the USB direct interface.

 

interface.

 

 

 

 

Image Too Long.

The proportions of your photo are

Choose a regularly proportioned image.

 

irregular so effects could not be

 

 

added.

 

 

 

 

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