Brother 6890CDW Sending Faxes, Receiving Faxes, Telephone Line or Connections

Telephone Line or Connections

Difficulty	Suggestions
Dialling does not work. (No dial	Make sure the machine is plugged in and not in Power Save mode.
tone)
	Check the line cord connections.
	(Not available in New Zealand)
	Change the Tone/Pulse setting. (See the Quick Setup Guide.)
	Lift the external telephone’s handset, (or the machine’s handset or cordless
	handset if available), and then dial the number to send a manual fax. Wait to hear
	fax receiving tones before pressing Mono Start or Colour Start.
The machine does not answer	Make sure the machine is in the correct receiving mode for your setup. (See
when called.	Choose the Receive Mode on page 49.) Check for a dial tone. If possible, call your
	machine to hear it answer. If there is still no answer, check the telephone line cord
	connection. If there is no ringing when you call your machine, ask your telephone
	company to check the line.

Receiving Faxes

Difficulty	Suggestions
Cannot receive a fax.	Check all line cord connections.
	Make sure the machine is in the correct receiving mode for your setup. (See
	Receive mode settings on page 51.)
	If you often have interference on the telephone line, try changing the menu setting
	of Compatibility to Basic(for VoIP). (See Telephone line interference
	on page 154.)

Sending Faxes

Difficulty	Suggestions
Cannot send a fax.	Check all line cord connections.
	Make sure that the Fax	key is illuminated. (See Entering Fax mode
	on page 40.)
	Ask the other party to check that the receiving machine has paper.
	Print the Transmission Verification Report and check for an error. (See Reports
	on page 86.)
Transmission Verification Report	There is probably temporary noise or static on the line. Try sending the fax again.
says ‘Result:ERROR’.	If you send a PC FAX message and get ‘Result:ERROR’ on the Transmission
	Verification Report, your machine may be out of memory. To gain extra memory,
	you can turn off Memory Receive (see Turning off Memory Receive Operations
	on page 57), print fax messages in memory (see Memory Receive (Monochrome
	only) on page 54) or cancel a Delayed Fax or Polling Job (see Cancelling a fax in
	progress on page 42 or Checking and cancelling waiting jobs on page 47). If the
	problem continues, ask the telephone company to check your telephone line.
	If you often get transmission errors due to possible interference on the telephone
	line, try changing the menu setting of Compatibility to Basic(for VoIP). (See
	Telephone line interference on page 154.)
Poor fax send quality.	Try changing your resolution to Fine or S.Fine. Make a copy to check your
	machine's scanner operation. If the copy quality is not good, clean the scanner.
	(See Cleaning the scanner glass on page 169.)
Vertical black lines when sending.	Black vertical lines on faxes you send are typically caused by dirt or correction fluid
	on the glass strip. Clean the glass strip. (See Cleaning the scanner glass
	on page 169.)

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