Troubleshooting and Routine Maintenance

Error and Maintenance messages

As with any sophisticated office product, errors may occur and consumable items may need to be

B

replaced. If this happens, your machine identifies the error and shows an error message. The

 

most common error and maintenance messages are shown below.

 

You can correct most errors and routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com.

Error Message

Cause

Action

B&W Print Only

One or more of the colour ink

Replace the ink cartridges. (See Replacing

 

cartridges have reached the end

the ink cartridges on page 165.)

 

of their life.

 

 

While this message appears on

 

 

the LCD, each operation works in

 

 

the following way:

 

 

„ Printing

 

 

If you click Greyscale in the

 

 

Advanced tab of the printer

 

 

driver you can use the

 

 

machine as a monochrome

 

 

printer for approximately four

 

 

weeks depending on the

 

 

number of pages you print.

 

 

„ Copying

 

 

If the paper type is set to

 

 

Plain Paper or

 

 

Inkjet Paper you can

 

 

make copies in monochrome.

 

 

Duplex copy is not available

 

 

when this message appears.

 

 

„ Faxing

 

 

If the paper type is set to

 

 

Plain Paper or

 

 

Inkjet Paper the machine

 

 

will receive and print the faxes

 

 

in monochrome.

 

 

If a sending machine has a

 

 

colour fax, the machine’s

 

 

‘handshake’ will ask that the

 

 

fax be sent as monochrome.

 

 

If the paper type is set to

 

 

Other Glossy or

 

 

Brother BP71, the machine will

 

 

stop all print operations. If you

 

 

unplug the machine, or take out

 

 

the empty ink cartridge, you

 

 

cannot use the machine until you

 

 

change to a new ink cartridge.

 

 

 

 

 

 

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