Difficulty | Suggestions | |
White horizontal lines appear in text | Clean the print head. (See Cleaning the print head on page 172.) | |
or graphics. |
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Make sure that you are using Brother Original Innobella™ ink. | ||
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| Try using the recommended types of paper. (See Acceptable paper and other print | |
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| If you are using A3 long grain paper, you may get horizontal lines appearing on | |
| your prints. Try turning off A3 Secure Feed. (See Secure Paper Feed mode for A3 | |
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| If you are printing from a computer, change the paper size to A3 (Long Grain) in | |
| the driver. (See Printing for Windows® or Printing and Faxing for Macintosh® in the | |
| Software User’s Guide on the | |
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The machine prints blank pages. | Clean the print head. (See Cleaning the print head on page 172.) | |
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| Make sure that you are using Brother Original Innobella™ ink. | |
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Characters and lines are stacked. | Check the printing alignment. (See Checking the print alignment on page 173.) | |
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Printed text or images are skewed. | Make sure the paper is loaded correctly in the paper tray and the paper side | |
| guides are adjusted correctly. (See Loading paper and other print media | |
| on page 10.) | |
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| Make sure the Outer Rear Cover and Inner Rear Cover are closed correctly. | |
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Smudged stain at the top centre of | Make sure the paper is not too thick or curled. (See Acceptable paper and other | |
the printed page. | print media on page 20.) | |
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Smudged stain at the right or left | Make sure the paper is not curled when you print on the back side of the paper | |
corner of the printed page. | with the Print Odd Pages and Print Even Pages settings. | |
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Printing appears dirty or ink seems | Make sure you are using the recommended types of paper. (See Acceptable | |
to run. | paper and other print media on page 20.) Don't handle the paper until the ink is | |
| dry. | |
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| Make sure that you are using Brother Original Innobella™ ink. | |
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| If you are using photo paper, make sure that you have set the correct paper type. | |
| If you are printing a photo from your PC, set the Media Type in the Basic tab of | |
| the printer driver. | |
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Stains appear on the reverse side | Make sure the printer platen is not dirty with ink. (See Cleaning the machine’s | |
or at the bottom of the page. | ||
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| Make sure that you are using Brother Original Innobella™ ink. | |
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| Make sure you are using the paper support flap. (See Loading paper and other | |
| print media on page 10.) | |
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Wide black lines appear on the | Clean the paper | |
pages. | ||
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The machine prints dense lines on | Check Reverse Order in the Basic tab of the printer driver. | |
the page. |
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The printouts are wrinkled. | In the printer driver Advanced tab, click Colour Settings, and uncheck | |
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| Make sure that you are using Brother Original Innobella™ ink. | |
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Cannot perform ‘Page Layout’ | Check that the paper size setting in the application and in the printer driver are the | |
printing. | same. | |
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