Troubleshooting and Routine Maintenance

 

 

 

 

 

 

Error Message

Cause

Action

 

 

Paper Jam

Paper is jammed in the machine.

Open the Outer Rear Cover and Inner

 

B

 

 

Rear Cover (at the back of the machine)

 

 

 

and remove the jammed paper. (See

 

 

 

 

Printer jam or paper jam on page 162.)

 

 

 

 

 

 

 

 

 

Make sure the paper length guide is

 

 

 

 

adjusted to the correct paper size. Do not

 

 

 

 

extend the paper tray when you load A5 or

 

 

 

 

smaller size paper.

 

 

 

 

 

 

 

Touchscreen initia

The Touchscreen was pressed

Make sure that nothing is touching or

 

 

lization failed

before the power on initialization

resting on the Touchscreen.

 

 

 

was completed.

 

 

 

Unable to Clean XX

The machine has a mechanical

Open the scanner cover and remove any

 

 

Unable to Init. XX

problem.

foreign objects inside the machine. If the

 

 

—OR—

error message continues, disconnect the

 

 

Unable to Print XX

machine from the power for several

 

 

Unable to Scan XX

A foreign object such as a clip or

minutes, then reconnect it. (The machine

 

 

ripped paper is in the machine.

can be turned off for approximately

 

 

 

 

 

 

 

24 hours without losing faxes stored in the

 

 

 

 

memory. See Transferring your faxes or

 

 

 

 

Fax Journal report on page 160.)

 

 

 

 

 

 

 

Unusable Device

A broken device has been

Unplug the device from the USB direct

 

 

Disconnect device

connected to the USB direct

interface, then press Power Save to turn

 

 

interface.

the machine off and then on again.

 

 

from front connect

 

 

or & turn machine

 

 

 

 

off & then on

 

 

 

 

Unusable Device

A USB device or USB Flash

Unplug the device from the USB direct

 

 

Please Disconnect

memory drive that is not

interface.

 

 

supported has been connected to

 

 

 

USB Device.

the USB direct interface.

 

 

 

 

(For more information, visit us at

 

 

 

 

http://solutions.brother.com.)

 

 

 

 

 

 

 

 

Wrong Paper Size

Paper is not the correct size.

1 Make sure the machine’s Paper Size

 

 

 

 

setting matches the size of paper in the

 

 

 

 

tray. (See Paper Size and Type

 

 

 

 

on page 29.)

 

 

 

 

2 Also, check that the machine is set to

 

 

 

 

use the tray with the paper size you

 

 

 

 

want. (See Tray use in Copy mode

 

 

 

 

on page 29 and Tray use in Fax mode

 

 

 

 

on page 30.)

 

 

 

 

3 Make sure you loaded the paper in a

 

 

 

 

Portrait position, as shown in the label

 

 

 

 

on the tray.

 

 

 

 

4 (Duplex copy) After you have checked

 

 

 

 

the above settings and the paper

 

 

 

 

position, press Mono Start or

 

 

 

 

Colour Start to continue printing.

 

 

 

 

 

 

 

 

 

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