Brother 6890CDW Network Difficulties, Touchscreen Difficulties

Troubleshooting and Routine Maintenance

Network Difficulties

			B
Difficulty	Suggestions		B
Cannot print over the Network.	Make sure that your machine is powered on, is online and in Ready mode. Print a
	Network Configuration list (see Reports on page 86.) and check the current
	Network settings printed in this list. Reconnect the LAN cable to the hub to verify
	that the cabling and network connections are good. If possible, try connecting the
	machine to a different port on your hub using a different cable. If the connections
	are good, the machine shows LAN Active for 2 seconds.
	(If you are using wireless connection having Network problems, see the Network
	User’s Guide for more information.)

The network scanning feature does	(For Windows® users only) Firewall settings on your PC may be rejecting the
not work.	necessary network connection. Follow the instructions below to configure the
The network PC-Fax Receive	Firewall. If you are using personal Firewall software, see the User’s Guide for your
feature does not work.	software or contact the software manufacturer.
	For Windows® XP SP2 and Windows Vista® users, see Firewall settings in the
	Software User’s Guide on the CD-ROM.
	For Windows® XP SP1 users, please visit the Brother Solutions Center.
	(http://solutions.brother.com)

Your computer cannot find your	<Windows® users>
machine.	Firewall settings on you PC may be rejecting the necessary network connection.

	For detail, see the instruction above.
	<Macintosh® users>
	Re-select your machine in the Device Selector application located in
	Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from the model
	list in ControlCenter2.

Touchscreen Difficulties

Difficulty	Suggestions
The dial pad does not work when	Use the touchscreen buttons to enter information.
entering numbers or characters.

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Contents

Page http://www.brother.com/registration APPROVAL INFORMATION Compilation and Publication Notice Table of Contents General Information Loading paper and documents General setup Security features Sending a Fax Receiving a Fax Telephone and External devices Dialling and storing numbers Printing Reports Polling Making copies Printing photos from a memory card or USB Flash memory drive Printing photos from a camera Software and Network features Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications Glossary Index Page General General Information Loading paper and documents General setup Security features 1 General Information Viewing Documentation Viewing Documentation (For Windows®) Note How to find Scanning instructions How to find Network setup instructions (For Macintosh®) Page Page Page LCD screen indications Basic Operations 2 Loading paper and documents IMPORTANT CAUTION Loading paper in paper tray #2 Page Page Loading envelopes and postcards About envelopes Loading envelopes and postcards in tray #1 Removing small printouts from the machine Printable area Recommended print media Brother paper Handling and using print media Paper capacity of the output paper tray Choosing the right print media Paper type and size for each operation Paper weight, thickness and capacity Using the ADF Recommended environment Document Sizes Supported How to load documents Using the scanner glass Scannable area 3 General setup Page Paper Size and Type Tray use in Copy mode Tray use in Fax mode Secure Paper Feed mode for A3 size Short Grain Paper Ring Volume Setting the Ring Volume from the menu Beeper Volume Speaker Volume Page LCD Contrast Setting the backlight brightness Setting the Dim Timer for the backlight 4 Security features Changing the password Setting up and changing the Public user Setting up and changing restricted users Setting up restricted users Changing user name, password or settings for restricted users Reset existing restricted users Turning Secure Function Lock on/off Turning Secure Function Lock on Turning Secure Function Lock off Switching users Changing to the Public mode Reset all users Fax Sending a Fax Receiving a Fax Telephone and External devices Dialling and storing numbers 5 Sending a Fax Faxing from the scanner glass Setting the scanner glass size for faxing Colour fax transmission How to preview an outgoing fax Cancelling a fax in progress Page Cancelling a Broadcast in progress Sending faxes using multiple settings Contrast Changing fax resolution Dual access (Monochrome only) Real time transmission Overseas Mode Delayed Faxing (Monochrome only) Delayed Batch Transmission (Monochrome only) Checking and cancelling waiting jobs Restoring all fax settings to the factory settings Sending a fax manually Out of Memory message 6 Receiving a Fax Fax only Fax/Tel Manual External TAD Ring Delay F/T Ring Time (Fax/Tel mode only) Fax Detect If Fax Detect is On: If Fax Detect is Off: Printing a reduced incoming fax Setting Receiving Priority Printing a fax from the memory Out of Paper Reception Fax Forwarding Fax Storage PC Fax Receive Changing the destination PC Turning off Memory Receive Operations Changing Memory Receive Operations How to preview a received fax Setting Fax Preview Using Fax Preview How to print a fax How to print all faxes in the list How to delete all faxes in the list Turning off Fax Preview Setting a Remote Access Code Using your Remote Access Code Remote Fax commands Retrieving fax messages Changing your Fax Forwarding number 7 Telephone and External devices Telstra® FaxStream® Duet® (Distinctive Ring) What is the Advantage of using Telstra® FaxStream® Duet® Function How does Telstra® FaxStream® Duet® Work Registering the Distinctive Ring pattern Turning off Distinctive Ring How Does the Caller ID Work The Caller ID Appears on the Display When Your Telephone Rings The Caller ID is Stored in Your Machine Memory FaxAbility How Will the Fax Machine Treat All Other Numbers What is the Advantage of Using the FaxAbility Function How Does FaxAbility Work How to Turn FaxAbility OFF or ON Distinctive Ring (For Singapore and Hong Kong) Caller ID (For Singapore and Hong Kong) Connections Recording outgoing message (OGM) on an external TAD Multi-lineconnections (PABX) Connecting an external or extension telephone Operation from extension telephones If you answer a call and no one is on the line: Using a cordless external telephone Using remote codes Remote Activation code Remote Deactivation code Changing the remote codes 8 Dialling and storing numbers Outgoing Call history Caller ID history Storing a pause Storing One Touch Dial numbers Storing One Touch numbers from Outgoing Calls Storing One Touch numbers from the Caller ID history Storing Speed Dial numbers Storing Speed Dial numbers from Outgoing Calls Storing Speed Dial numbers from the Caller ID history Changing or Deleting One Touch or Speed Dial names or numbers Setting up groups for broadcasting Changing a Group name Deleting a Group Deleting a number from a Group Combining Quick Dial numbers 9 Printing Reports How to print a report 10 Polling Setup to receive delayed polling Sequential polling (Monochrome only) Cancelling a Sequential Polling Job Setup for polled transmit Setup for polled transmit with secure code Copy Making copies 11 Making copies Making multiple copies Stop copying Changing copy speed and quality Enlarging or reducing the image copied Making N in 1 copies or a poster (Page Layout) Sorting copies using the ADF Adjusting Brightness and Contrast Paper Options Paper Type (Tray #1) Paper Size (Tray #1) Tray Select Skew Adjustment Book Copy Watermark Copy Duplex (2-sided)copying (Tray #1 only) Page Setting your favourites Retrieving your favourite setting Rename your favourite setting Page Direct Photo Printing Printing photos from a memory card or USB Flash memory drive Printing photos from a camera 12 Printing photos from a memory card or USB Flash memory drive Printing from a memory card or USB Flash memory drive without a PC Scanning to a memory card or USB Flash memory drive without a PC Using PhotoCapture Center™ from your computer Using a memory card or USB Flash memory drive Memory cards or USB Flash memory drive folder structure Page Entering PhotoCapture mode View Photos Print Index (Thumbnails) Printing Photos Enhance Photos Page Page Page Print Speed and Quality Paper options Paper Type Paper and print size Adjusting Brightness Contrast and Colour Colour Enhancement Cropping Borderless printing Date Print Restoring all settings to the factory settings Entering Scan mode How to scan to a memory card or USB Flash memory drive Glass Scan Size How to change the file name How to set a new default How to reset to factory settings Page 13 Printing photos from a camera Printing Images Page Page Software Software and Network features 14 Software and Network features Appendixes Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications A Safety and Legal Page Page Page Page Page Important safety instructions IMPORTANT-ForYour Safety Disconnect device LAN connection Radio interference International ENERGY STAR® Compliance Statement Page Page Important Safety Instructions Page Page Page Page Page Page If you are having difficulty with your machine Printing Printing (continued) Printing Received Faxes Telephone Line or Connections Receiving Faxes Sending Faxes Handling Incoming Calls Copying Difficulties Scanning Difficulties Software Difficulties PhotoCapture Center™ Difficulties Network Difficulties Touchscreen Difficulties Dial Tone detection Telephone line interference Page Page Page Page Page Error animations Display Transferring your faxes or Fax Journal report Transferring faxes to another fax machine Transferring faxes to your PC Transferring Fax Journal report to another fax machine Document jam Document is jammed in the top of the ADF unit Document is jammed inside the ADF unit Printer jam or paper jam Page Page Replacing the ink cartridges Page Page Cleaning the outside of the machine Cleaning the scanner glass Cleaning the machine’s printer platen Cleaning the paper feed roller Cleaning the paper pick-up roller Cleaning the print head Checking the print quality Checking the print alignment Checking the ink volume Checking the serial number Page Page C Menu and Features Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Entering Text Inserting spaces Making corrections Repeating letters D Specifications Page Page Page Page Page Page Page Page Page Page Page Page Page Wireless one-pushconfiguration E Glossary Page Page Page F Index Page Page Page Page For Australia Only: Visit us on the World Wide Web http://www.brother.com