Brother 6890CDW 169

	Troubleshooting and Routine Maintenance

Error Message	Cause	Action
Image Too Small.	The size of your photo is too small	Choose a larger image.	B
	to trim.		B
Ink low	One or more of the ink cartridges	Order a new ink cartridge. You can
	are running out of ink. If a sending	continue printing until the LCD shows
	machine has a colour fax to send,	Cannot Print. (See Replacing the ink
	your machine's ‘handshake’ will	cartridges on page 165.)
	ask that the fax be sent as black
	and white. If the sending machine
	has the ability to convert it, the
	colour fax will be printed at your
	machine as a black and white fax.

Low Temperature	The print head is too cold.	Allow the machine to warm up.
Media Error	The memory card is either	Put the card firmly into the slot again to
	corrupted, incorrectly formatted,	make sure it is in the correct position. If the
	or there is a problem with the	error remains, check the media drive (slot)
	memory card.	of the machine by putting in another
		memory card that you know is working.

Media is Full.	The memory card or USB flash	Your machine can only save to your
	memory drive you are using	memory card or USB flash memory drive if
	already contains 999 files.	it contains less than 999 files. Try deleting
		unused files to free some space and try
		again.

No Caller ID	There is no incoming call history.	If you want to use the Caller ID feature call
	You did not receive calls or you	your telephone company.
	have not subscribed to the Caller	(See Caller ID on page 67.)
	ID service from your telephone	(See Caller ID on page 69.)
	company.	(See Caller ID (For Singapore and Hong
		Kong) on page 71.)

No Cartridge	An ink cartridge is not installed	Take out the new ink cartridge and
	correctly.	re-install it slowly until it clicks. (See
		Replacing the ink cartridges on page 165.)

No File	The memory card or USB Flash	Put the correct memory card or USB Flash
	memory drive in the media drive	memory drive into the slot again.
	does not contain a .JPG file.

157

Contents

Page http://www.brother.com/registration APPROVAL INFORMATION Compilation and Publication Notice Table of Contents General Information Loading paper and documents General setup Security features Sending a Fax Receiving a Fax Telephone and External devices Dialling and storing numbers Printing Reports Polling Making copies Printing photos from a memory card or USB Flash memory drive Printing photos from a camera Software and Network features Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications Glossary Index Page General General Information Loading paper and documents General setup Security features 1 General Information Viewing Documentation Viewing Documentation (For Windows®) Note How to find Scanning instructions How to find Network setup instructions (For Macintosh®) Page Page Page LCD screen indications Basic Operations 2 Loading paper and documents IMPORTANT CAUTION Loading paper in paper tray #2 Page Page Loading envelopes and postcards About envelopes Loading envelopes and postcards in tray #1 Removing small printouts from the machine Printable area Recommended print media Brother paper Handling and using print media Paper capacity of the output paper tray Choosing the right print media Paper type and size for each operation Paper weight, thickness and capacity Using the ADF Recommended environment Document Sizes Supported How to load documents Using the scanner glass Scannable area 3 General setup Page Paper Size and Type Tray use in Copy mode Tray use in Fax mode Secure Paper Feed mode for A3 size Short Grain Paper Ring Volume Setting the Ring Volume from the menu Beeper Volume Speaker Volume Page LCD Contrast Setting the backlight brightness Setting the Dim Timer for the backlight 4 Security features Changing the password Setting up and changing the Public user Setting up and changing restricted users Setting up restricted users Changing user name, password or settings for restricted users Reset existing restricted users Turning Secure Function Lock on/off Turning Secure Function Lock on Turning Secure Function Lock off Switching users Changing to the Public mode Reset all users Fax Sending a Fax Receiving a Fax Telephone and External devices Dialling and storing numbers 5 Sending a Fax Faxing from the scanner glass Setting the scanner glass size for faxing Colour fax transmission How to preview an outgoing fax Cancelling a fax in progress Page Cancelling a Broadcast in progress Sending faxes using multiple settings Contrast Changing fax resolution Dual access (Monochrome only) Real time transmission Overseas Mode Delayed Faxing (Monochrome only) Delayed Batch Transmission (Monochrome only) Checking and cancelling waiting jobs Restoring all fax settings to the factory settings Sending a fax manually Out of Memory message 6 Receiving a Fax Fax only Fax/Tel Manual External TAD Ring Delay F/T Ring Time (Fax/Tel mode only) Fax Detect If Fax Detect is On: If Fax Detect is Off: Printing a reduced incoming fax Setting Receiving Priority Printing a fax from the memory Out of Paper Reception Fax Forwarding Fax Storage PC Fax Receive Changing the destination PC Turning off Memory Receive Operations Changing Memory Receive Operations How to preview a received fax Setting Fax Preview Using Fax Preview How to print a fax How to print all faxes in the list How to delete all faxes in the list Turning off Fax Preview Setting a Remote Access Code Using your Remote Access Code Remote Fax commands Retrieving fax messages Changing your Fax Forwarding number 7 Telephone and External devices Telstra® FaxStream® Duet® (Distinctive Ring) What is the Advantage of using Telstra® FaxStream® Duet® Function How does Telstra® FaxStream® Duet® Work Registering the Distinctive Ring pattern Turning off Distinctive Ring How Does the Caller ID Work The Caller ID Appears on the Display When Your Telephone Rings The Caller ID is Stored in Your Machine Memory FaxAbility How Will the Fax Machine Treat All Other Numbers What is the Advantage of Using the FaxAbility Function How Does FaxAbility Work How to Turn FaxAbility OFF or ON Distinctive Ring (For Singapore and Hong Kong) Caller ID (For Singapore and Hong Kong) Connections Recording outgoing message (OGM) on an external TAD Multi-lineconnections (PABX) Connecting an external or extension telephone Operation from extension telephones If you answer a call and no one is on the line: Using a cordless external telephone Using remote codes Remote Activation code Remote Deactivation code Changing the remote codes 8 Dialling and storing numbers Outgoing Call history Caller ID history Storing a pause Storing One Touch Dial numbers Storing One Touch numbers from Outgoing Calls Storing One Touch numbers from the Caller ID history Storing Speed Dial numbers Storing Speed Dial numbers from Outgoing Calls Storing Speed Dial numbers from the Caller ID history Changing or Deleting One Touch or Speed Dial names or numbers Setting up groups for broadcasting Changing a Group name Deleting a Group Deleting a number from a Group Combining Quick Dial numbers 9 Printing Reports How to print a report 10 Polling Setup to receive delayed polling Sequential polling (Monochrome only) Cancelling a Sequential Polling Job Setup for polled transmit Setup for polled transmit with secure code Copy Making copies 11 Making copies Making multiple copies Stop copying Changing copy speed and quality Enlarging or reducing the image copied Making N in 1 copies or a poster (Page Layout) Sorting copies using the ADF Adjusting Brightness and Contrast Paper Options Paper Type (Tray #1) Paper Size (Tray #1) Tray Select Skew Adjustment Book Copy Watermark Copy Duplex (2-sided)copying (Tray #1 only) Page Setting your favourites Retrieving your favourite setting Rename your favourite setting Page Direct Photo Printing Printing photos from a memory card or USB Flash memory drive Printing photos from a camera 12 Printing photos from a memory card or USB Flash memory drive Printing from a memory card or USB Flash memory drive without a PC Scanning to a memory card or USB Flash memory drive without a PC Using PhotoCapture Center™ from your computer Using a memory card or USB Flash memory drive Memory cards or USB Flash memory drive folder structure Page Entering PhotoCapture mode View Photos Print Index (Thumbnails) Printing Photos Enhance Photos Page Page Page Print Speed and Quality Paper options Paper Type Paper and print size Adjusting Brightness Contrast and Colour Colour Enhancement Cropping Borderless printing Date Print Restoring all settings to the factory settings Entering Scan mode How to scan to a memory card or USB Flash memory drive Glass Scan Size How to change the file name How to set a new default How to reset to factory settings Page 13 Printing photos from a camera Printing Images Page Page Software Software and Network features 14 Software and Network features Appendixes Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications A Safety and Legal Page Page Page Page Page Important safety instructions IMPORTANT-ForYour Safety Disconnect device LAN connection Radio interference International ENERGY STAR® Compliance Statement Page Page Important Safety Instructions Page Page Page Page Page Page If you are having difficulty with your machine Printing Printing (continued) Printing Received Faxes Telephone Line or Connections Receiving Faxes Sending Faxes Handling Incoming Calls Copying Difficulties Scanning Difficulties Software Difficulties PhotoCapture Center™ Difficulties Network Difficulties Touchscreen Difficulties Dial Tone detection Telephone line interference Page Page Page Page Page Error animations Display Transferring your faxes or Fax Journal report Transferring faxes to another fax machine Transferring faxes to your PC Transferring Fax Journal report to another fax machine Document jam Document is jammed in the top of the ADF unit Document is jammed inside the ADF unit Printer jam or paper jam Page Page Replacing the ink cartridges Page Page Cleaning the outside of the machine Cleaning the scanner glass Cleaning the machine’s printer platen Cleaning the paper feed roller Cleaning the paper pick-up roller Cleaning the print head Checking the print quality Checking the print alignment Checking the ink volume Checking the serial number Page Page C Menu and Features Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Entering Text Inserting spaces Making corrections Repeating letters D Specifications Page Page Page Page Page Page Page Page Page Page Page Page Page Wireless one-pushconfiguration E Glossary Page Page Page F Index Page Page Page Page For Australia Only: Visit us on the World Wide Web http://www.brother.com