Troubleshooting and Routine Maintenance

 

Printing (continued)

 

 

 

 

 

Difficulty

Suggestions

B

Stains appear on the reverse side

Make sure the printer platen is not dirty with ink. (See Cleaning the machine printer

 

or at the bottom of the page.

platen on page 171.)

 

 

 

 

 

Make sure you are using Brother Original ink cartridges.

 

 

 

 

 

Make sure you are using the paper support flap. (See Loading paper and other

 

 

print media on page 9.)

 

 

 

 

The machine prints dense lines on

Check Reverse Order in the Basic tab of the printer driver.

 

the page.

 

 

 

 

 

The printouts are wrinkled.

In the printer driver Advanced tab, click Color Settings, and uncheck

 

 

Bi-Directional Printing for Windows® or Bi-Directional Printing for Macintosh.

 

 

Make sure you are using Brother Original ink cartridges.

 

 

 

 

Cannot perform ‘Page Layout’

Check that the paper size setting in the application and in the printer driver are the

 

printing.

same.

 

 

 

 

Print speed is too slow.

Try changing the printer driver setting. The highest resolution needs longer data

 

 

processing, sending and printing time. Try the other quality settings in the printer

 

 

driver Advanced tab. Also, click Color Settings, and make sure you uncheck

 

 

Color Enhancement (True2Life™).

 

 

 

 

 

Turn the borderless feature off. Borderless printing is slower than normal printing.

 

 

(See Printing for Windows® or Printing and Faxing for Macintosh in the Software

 

 

User’s Guide on the CD-ROM.)

 

 

 

 

True2Life™ is not working properly.

If the image data is not full color in your application (such as 256 color),

 

 

True2Life™ will not work. Use at least 24 bit color data with the True2Life™

 

 

feature.

 

 

 

 

Photo paper does not feed

When you print on Brother Photo paper, load one extra sheet of the same photo

 

properly.

paper in the paper tray. An extra sheet has been included in the paper package

 

 

for this purpose.

 

 

 

 

 

Clean the paper pick-up roller. (See Cleaning the paper pick-up roller

 

 

on page 171.)

 

 

 

 

Machine feeds multiple pages.

Make sure the paper is loaded properly in the paper tray. (See Loading paper and

 

 

other print media on page 9.)

 

 

 

 

 

Check that more than two types of paper are not loaded in the paper tray at any

 

 

one time.

 

 

 

 

Printed pages are not stacked

Make sure you are using the paper support flap. (See Loading paper and other

 

neatly.

print media on page 9.)

 

 

 

 

Machine does not print from

Try to reduce the print resolution. (See Printing for Windows® or Printing and

 

Adobe® Illustrator®.

Faxing for Macintosh in the Software User’s Guide on the CD-ROM.)

 

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