Troubleshooting and Routine Maintenance

 

 

 

 

 

Error Message

Cause

Action

 

Paper Jam

Paper is jammed in the machine.

(MFC-6490CW)

B

 

 

Remove the jammed paper by following

 

 

the steps in Printer jam or paper jam

 

 

 

(MFC-6490CW only) on page 164.

 

 

 

 

 

 

 

(MFC-5890CN and MFC-5895CW)

 

 

 

Remove the jammed paper by following

 

 

 

the steps in Printer jam or paper jam

 

 

 

(MFC-5890CN and MFC-5895CW)

 

 

 

on page 162.

 

 

 

 

 

 

 

Make sure the paper length guide is set to

 

 

 

the paper size. Do not extend the paper

 

 

 

tray when you load A5 or smaller size

 

 

 

paper.

 

 

 

 

 

Replace Ink

One or more of the ink cartridges

Replace the ink cartridges. (See Replacing

 

 

have reached the end of their life.

the ink cartridges on page 167.)

 

Unable to Clean XX

The machine has a mechanical

Open the scanner cover and look inside

 

 

problem.

the machine for foreign objects and paper

 

 

—OR—

scraps. If the error message continues,

 

 

disconnect the machine from the power for

 

 

A foreign object such as a clip or

 

 

several minutes, then reconnect it. (The

 

 

ripped paper is in the machine.

machine can be turned off for

 

 

 

approximately 24 hours without losing

 

 

 

faxes stored in the memory. See

 

 

 

Transferring your faxes or Fax Journal

 

 

 

report on page 159.)

 

 

 

 

 

Unable to Init. XX

The machine has a mechanical

Open the scanner cover and look inside

 

 

problem.

the machine for foreign objects and paper

 

 

—OR—

scraps. If the error message continues,

 

 

disconnect the machine from the power for

 

 

A foreign object such as a clip or

 

 

several minutes, then reconnect it. (The

 

 

ripped paper is in the machine.

machine can be turned off for

 

 

 

approximately 24 hours without losing

 

 

 

faxes stored in the memory. See

 

 

 

Transferring your faxes or Fax Journal

 

 

 

report on page 159.)

 

 

 

 

 

Unable to Print XX

The machine has a mechanical

Open the scanner cover and look inside

 

 

problem.

the machine for foreign objects and paper

 

 

—OR—

scraps. If the error message continues,

 

 

disconnect the machine from the power for

 

 

A foreign object such as a clip or

 

 

several minutes, then reconnect it. (The

 

 

ripped paper is in the machine.

machine can be turned off for

 

 

 

approximately 24 hours without losing

 

 

 

faxes stored in the memory. See

 

 

 

Transferring your faxes or Fax Journal

 

 

 

report on page 159.)

 

 

 

 

 

157