Error Message

Cause

Action

Unable to Scan XX

The machine has a mechanical

Open the scanner cover and look inside

 

problem.

the machine for foreign objects and paper

 

—OR—

scraps. If the error message continues,

 

disconnect the machine from the power for

 

A foreign object such as a clip or

 

several minutes, then reconnect it. (The

 

ripped paper is in the machine.

machine can be turned off for

 

 

approximately 24 hours without losing

 

 

faxes stored in the memory. See

 

 

Transferring your faxes or Fax Journal

 

 

report on page 159.)

 

 

 

Unusable Device

A broken device has been

Unplug the device from the USB direct

Disconnect device from

connected to the USB direct

interface, then press On/Off to turn the

interface.

machine off and then on again.

front connector & turn

 

 

machine off & then on

 

 

Unusable Device

A USB device or USB Flash memory

Unplug the device from the USB direct

Please Disconnect

drive that is not supported has been

interface.

connected to the USB direct interface.

 

USB Device.

(For more information, visit us at

 

 

 

 

http://solutions.brother.com.)

 

 

 

 

Wrong Paper Size

Paper is not the correct size.

(MFC-5890CN and MFC-5895CW)

 

 

Check that the machine’s Paper Size

 

 

setting matches the size of paper in the

 

 

tray. (See Paper Size on page 27.)

 

 

(MFC-6490CW)

 

 

Make sure the machine’s Paper Size

 

 

setting matches the size of paper in the

 

 

tray. (See Paper Size and Type (MFC-

 

 

6490CW only) on page 27.)

 

 

Also, check that the machine is set to use

 

 

the tray with the paper size you want. (See

 

 

Tray use in Copy mode (MFC-6490CW

 

 

only) on page 28 and Tray use in Fax

 

 

mode (MFC-6490CW only) on page 28.)

 

 

 

158