Error Message

Cause

Action

No Paper Fed

The machine is out of paper or

Do one of the following:

 

 

paper is not properly loaded in the

Refill the paper in the paper tray, and

 

 

paper tray.

 

 

then press Black Start or Color Start.

 

 

 

 

 

 

Remove the paper and load it again

 

 

 

and then press Black Start or

 

 

 

Color Start. (See Loading paper and

 

 

 

other print media on page 9.)

 

 

 

 

 

 

The paper is jammed in the

Remove the jammed paper by following

 

 

machine.

the steps in Printer jam or paper jam

 

 

 

(MFC-5890CN and MFC-5895CW)

 

 

 

on page 162 or Printer jam or paper jam

 

 

 

(MFC-6490CW only) on page 164.

 

 

 

 

 

 

The jam clear cover

(MFC-5890CN and MFC-5895CW)

 

 

(MFC-5890CN and

Open the jam clear cover and then close it.

 

 

MFC-5895CW) or the outer back

Make sure the jam clear cover is closed

 

 

cover or inner back cover

properly.

 

 

(MFC-6490CW) may not be

(MFC-6490CW)

 

 

closed properly.

 

 

Open the outer back cover and inner back

 

 

 

 

 

 

cover. Then close the inner back cover and

 

 

 

outer back cover. Make sure they are

 

 

 

closed properly.

 

 

 

No Response/Busy

The number you dialed does not

Verify the number and try again.

 

 

answer or is busy.

 

Not Registered

You tried to access a One Touch

Set up the One Touch or Speed Dial

 

 

or Speed Dial number that is not

number. (See Storing Speed Dial numbers

 

 

programmed.

on page 83.)

 

 

 

Out of Memory

The machine's memory is full.

Fax sending or copy operation in

 

 

 

progress

 

 

 

Do one of the following:

 

 

 

Press Stop/Exit and wait until the other

 

 

 

operations in progress finish and then

 

 

 

try again.

 

 

 

Clear the data in the memory. To gain

 

 

 

extra memory, you can turn off Memory

 

 

 

Receive. (See Receiving faxes into

 

 

 

memory when the paper tray is empty

 

 

 

on page 55.)

 

 

 

Print the faxes that are in the memory.

 

 

 

(See Printing a fax from the memory

 

 

 

on page 55.)

 

 

 

 

 

 

The memory card or USB flash

Delete unused files from your memory card

 

 

memory drive you are using does

or USB Flash memory drive to make some

 

 

not have enough free space to

free space and then try again.

 

 

scan the document.

 

 

 

 

 

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