Troubleshooting and Routine Maintenance

 

PhotoCapture Center™ Difficulties

 

 

 

B

Difficulty

Suggestions

Removable Disk does not work

1 Have you installed the Windows® 2000 update? If not, do the following:

 

properly.

1) Unplug the USB cable.

 

 

 

 

2) Install the Windows® 2000 update using one of the following methods.

 

 

Install MFL-Pro Suite from the CD-ROM. (See the Quick Setup Guide.)

 

 

Download the latest service pack from the Microsoft Web site.

 

 

3) Wait about 1 minute after you restart the PC, and then connect the USB cable.

 

 

2 Take out the memory card or USB Flash memory drive and put it back in again.

 

 

3 If you have tried ‘Eject’ from within Windows®, take out the memory card or

 

 

USB Flash memory drive before you continue.

 

 

4 If an error message appears when you try to eject the memory card or USB

 

 

Flash memory drive, it means the card is being accessed. Wait a while and

 

 

then try again.

 

 

5 If all of the above do not work, turn off your PC and machine, and then turn them

 

 

on again. (You will have to unplug the power cord of the machine to turn it off.)

 

 

 

 

Cannot access Removable Disk

Make sure that you have correctly inserted the memory card or USB Flash

 

from Desktop icon.

memory drive.

 

 

 

 

Part of my photo is missing when

Make sure that Borderless Printing and Cropping are turned off. (See Borderless

 

printed.

printing on page 120 and Cropping on page 120.)

 

 

 

 

Network Difficulties

 

 

 

 

 

Difficulty

Suggestions

 

Cannot print over the Network.

Make sure that your machine is powered on and is online and in Ready mode.

 

 

Print a Network Configuration list (see Reports on page 90.) and check the current

 

 

Network settings printed in this list. Reconnect the LAN cable to the hub to verify

 

 

that the cabling and network connections are good. If possible, try connecting the

 

 

machine to a different port on your hub using a different cable. If the connections

 

 

are good, the machine shows LAN Active for 2 seconds.

 

 

(If you are using a wireless connection or are having Network problems, see the

 

 

Network User’s Guide for more information.)

 

 

 

 

The network scanning feature does

(For Windows® users only) Firewall settings on your PC may be rejecting the

 

not work.

necessary network connection. Follow the instructions below to configure the

 

The network PC-Fax Receive

Firewall. If you are using a personal Firewall software, see the User’s Guide for

 

feature does not work.

your software or contact the software manufacturer.

 

 

For Windows® XP SP2, Windows Vista® and Windows® 7users, see Firewall

 

 

settings in the Software User’s Guide on the CD-ROM.

 

 

For Windows® XP SP1 user’s, please visit the Brother Solutions Center.

 

 

(http://solutions.brother.com)

 

 

 

 

Your computer cannot find your

<Windows® users>

 

machine.

Firewall settings on you PC may be rejecting the necessary network connection.

 

 

 

 

For detail, see the instruction above.

 

 

<Macintosh users>

 

 

Re-select your machine in the Device Selector application located in Macintosh

 

 

HD/Library/Printers/Brother/Utilities/DeviceSelector or from the model list in

 

 

ControlCenter2.

 

 

 

 

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