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Brother MFC5890CN Copying Difficulties, Scanning Difficulties, Software Difficulties

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Copying Difficulties

Difficulty	Suggestions
Cannot make a copy.	Make sure that the Copy	key is illuminated. (See Entering Copy mode

	on page 94.)

Poor copy results when using the	Try using the scanner glass. (See Using the scanner glass on page 23.)
ADF.

Vertical black lines or streaks	Vertical black lines or streaks on copies are typically caused by dirt or correction
appear in copies.	fluid on the scanner. Clean the glass strip and scanner glass and the white bar and
	white plastic above them. (See Cleaning the scanner on page 170.)

Fit to Page does not work properly. Make sure the document is not skewed on the scanner glass.

Scanning Difficulties

Difficulty	Suggestions
TWAIN/WIA errors appear when	Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In
starting to scan.	PaperPort™ 11SE with OCR, click File, Scan and choose the Brother
	TWAIN/WIA driver.

TWAIN or ICA errors appear when	Make sure the Brother TWAIN driver is chosen as the primary source.
starting to scan. (Macintosh)	In PageManager, click File, Select Source, TWAIN and choose the Brother
	TWAIN driver.
	Mac OS X 10.6.x users can also scan documents using the ICA Scanner Driver.
	See Scanning a document using the ICA driver (Mac OS X 10.6.x) in the Software
	User’s Guide.

Poor scanning results when using	Try using the scanner glass. (See Using the scanner glass on page 23.)
the ADF.

OCR does not work.	Try increasing the scanner resolution.

Software Difficulties

Difficulty	Suggestions
Cannot install software or print.	Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
	and reinstall the software.

‘Device Busy’	Make sure the machine is not showing an error message on the LCD.

Cannot print images from	To use FaceFilter Studio, you must install the FaceFilter Studio application from
FaceFilter Studio.	the CD-ROM supplied with your machine. To install FaceFilter Studio see the
	Quick Setup Guide.
	Also, before you start FaceFilter Studio for the first time, you must make sure your
	Brother machine is turned On, and connected to your computer. This will allow you
	to access all the functions of FaceFilter Studio.

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Contents

Page http://www.brother.com/registration http://solutions.brother.com http://www.brothermall.com http://www.brother.ca Page Brother® Two-YearLimited Warranty and Replacement Service (USA Only) Page BROTHER INKJET MULTIFUNCTION CENTER® LIMITED WARRANTY General Information Loading paper and documents General setup Security features Sending a Fax Receiving a Fax Telephone Services and External devices Dialing and storing numbers Printing Reports Polling Making copies PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive Printing photos from a camera Software and Network features Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications Glossary Index General General Information Loading paper and documents General setup Security features Symbols and conventions used in the documentation Viewing Documentation Viewing Documentation (For Windows®) How to find Scanning instructions How to find Network setup instructions (MFC-5895CWand MFC-6490CW) (For Macintosh) Page Page Page LCD screen Basic Operations Loading paper in paper tray #1 Page Page Loading paper in paper tray #2 (MFC-6490CWonly) Page Page Loading envelopes and post cards About envelopes How to load envelopes and post cards Removing small printouts from the machine Printable area Recommended print media Brother paper Handling and using print media Paper capacity of the output paper tray cover Choosing the right print media Paper type and size for each operation Paper weight, thickness and capacity Using the ADF Recommended environment Document Sizes Supported How to load documents Using the scanner glass Scannable area Turning the machine off Turning the machine on Paper Size and Type (MFC-5890CNand MFC-5895CW) Paper Size and Type (MFC-6490CWonly) Tray use in Copy mode (MFC-6490CWonly) Tray use in Fax mode (MFC-6490CWonly) Secure Paper Feed mode for Ledger size Short Grain Paper Ring Volume Setting the Ring Volume from the menu Beeper Volume Speaker Volume Page LCD Contrast Setting the backlight brightness Setting the Dim Timer for the backlight Setting the Wallpaper Setting and changing the Administrator Password Setting the password Changing the password Setting up and changing the Public user Setting up and changing restricted users Setting up restricted users Changing user name, password or settings for restricted users Reset existing restricted users Turning Secure Function Lock on/off Turning Secure Function Lock on Turning Secure Function Lock off Switching users Changing to the Public mode Reset all users Page Fax Sending a Fax Receiving a Fax Telephone Services and External devices Dialing and storing numbers Faxing from the ADF Faxing from the scanner glass Setting scanner glass size for faxing (MFC-5890CNand MFC-5895CW) Setting scanner glass size for faxing (MFC-6490CWonly) Color fax transmission How to preview an outgoing fax Canceling a fax in progress Canceling a Broadcast in progress Sending faxes using multiple settings Contrast Changing fax resolution Dual access (Black & White only) Real time transmission Overseas Mode Delayed Faxing (Black & White only) Delayed Batch Transmission (Black & White only) Checking and canceling waiting jobs Sending a fax manually Sending a fax at the end of a conversation Out of Memory message Choose the correct Receive Mode To set the receive mode follow the instructions below: Fax only Fax/Tel Manual External TAD Ring Delay F/T Ring Time (Fax/Tel mode only) Easy Receive If Easy Receive is On: If Easy Receive is Off: Printing a reduced incoming fax Setting the Receiving Priority Receiving a fax at the end of a conversation Printing a fax from the memory Receiving faxes into memory when the paper tray is empty Fax Forwarding Paging Fax Storage PC Fax Receive Changing the destination PC Turning off Memory Receive Operations Changing Memory Receive Operations How to preview a received fax Setting Fax Preview Using Fax Preview How to delete all faxes in the list How to print all faxes in the list Changing the settings to turn off fax preview Setting a Remote Access Code Using your Remote Access Code Remote Fax commands Retrieving fax messages Changing your Fax Forwarding number Tone or Pulse (Canada only) Fax/Tel mode when the power key is on Fax/Tel mode when the power key is off Voice Mail Distinctive Ring What does your telephone company's ‘Distinctive Ring’ do What does Brother's ‘Distinctive Ring’ do Do you have Voice Mail Before you choose the ring pattern to register Registering the Distinctive Ring pattern Turning off Distinctive Ring Caller ID Setting up your area code (USA only) Connections Recording outgoing message (OGM) on an external TAD Special line considerations Roll over telephone lines Two-linetelephone system Converting telephone wall outlets Installing machine, external two-lineTAD and two-linetelephone Multi-lineconnections (PBX) Connecting an external or extension telephone Using external and extension telephones Using extension telephones Using an external telephone (connected to the EXT. jack of the machine) If you answer a call and no one is on the line: Using a Non-Brothercordless external telephone Changing the remote codes Speed Dialing Manual dialing One Touch Dialing Search Fax Redial Outgoing Call Caller ID history Storing a pause Storing One Touch Dial numbers Storing One Touch numbers from Outgoing Calls Storing One Touch numbers from the Caller ID history Storing Speed Dial numbers Storing Speed Dial numbers from Outgoing Calls Storing Speed Dial numbers from the Caller ID history Changing One Touch or Speed Dial names or numbers Setting up groups for broadcasting Changing a Group name Deleting a Group Deleting a number from a Group Dialing Access codes and credit card numbers Transmission Verification Report Fax Journal (activity report) How to print a report Setup to receive polling Sequential polling (Black & White only) Set up for polled transmit Copy Making copies Entering Copy mode Making a single copy Making multiple copies Stop copying Changing copy quality Enlarging or reducing the image copied Making N in 1 copies or a poster (Page Layout) Page Sorting copies using the ADF Adjusting Brightness and Contrast Paper Options Tray Select (MFC-6490CWonly) Skew Adjustment (MFC-6490CWonly) Book Copy Watermark Copy Using template Using data from a media card or USB Flash memory drive Using a scanned paper document as your watermark Page Page Walk-upPhoto Printing PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive Printing photos from a camera Printing from a memory card or USB Flash memory drive without a PC Scanning to a memory card or USB Flash memory drive without a PC Using PhotoCapture Center™ from your computer Using a memory card or USB Flash memory drive Memory cards or a USB Flash memory drive folder structure Page Entering PhotoCapture mode View Photo(s) Print Index (Thumbnails) Printing Photos Enhance Photos Auto Correct Enhance Skin-Tone Enhance Scenery Remove Red-Eye Monochrome Sepia Search by Date Print All Photos Slide Show Printing a photo during a Slide Show Trimming Page Print Quality Paper options Paper and print size Adjusting Brightness Contrast and Color Color Enhancement (True2Life™) Cropping Borderless printing Print Date Entering Scan mode How to scan to a memory card or USB Flash memory drive Glass Scan Size (MFC-6490CWonly) How to change the file name How to set a new default How to reset to the factory settings Page PictBridge requirements Setting your digital camera Printing Images Page Page Software Software and Network features Page Appendixes Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications Page Page Page Page Page Page Important safety instructions Page Page Federal Communications Commission (FCC) Declaration of Conformity (USA only) Industry Canada Compliance Statement (Canada only) LAN connection International ENERGY STAR® Compliance Statement Page Page If you are having difficulty with your machine Printing Printing (continued) Page Printing Received Faxes Telephone Line or Connections Receiving Faxes Sending Faxes Handling Incoming Calls Copying Difficulties Scanning Difficulties Software Difficulties PhotoCapture Center™ Difficulties Network Difficulties Dial Tone Telephone line interference Page Page Page Page Page Page Error animation Transferring your faxes or Fax Journal report Transferring faxes to another fax machine Transferring faxes to your PC Transferring Fax Journal report to another fax machine Document jam Document is jammed in the top of the ADF unit Document is jammed inside the ADF unit Printer jam or paper jam (MFC-5890CNand MFC-5895CW) Page Printer jam or paper jam (MFC-6490CWonly) Page Page Replacing the ink cartridges Page Cleaning the outside of the machine Cleaning the scanner Cleaning the machine printer platen Cleaning the paper pick-up rollerB Cleaning the print head Checking the print quality Checking the print alignment Checking the ink volume Checking the serial number Page Page Page Menu table Memory storage Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Entering Text Inserting spaces Making corrections Repeating letters Special characters and symbols Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page EQUIPMENT ATTACHMENT LIMITATIONS Visit us on the World Wide Web http://www.brother.com