Printing Received Faxes

Difficulty

Suggestions

Condensed print and white streaks

You probably had a bad connection, with static or interference on the telephone

across the page or the top and

line. Ask the other party to send the fax again.

bottom of sentences are cut off.

 

 

 

Vertical black lines when receiving.

The sender's scanner may be dirty. Ask the sender to make a copy to see if the

 

problem is with the sending machine. Try receiving from another fax machine.

 

 

Received color fax prints only in

Replace the color ink cartridges that have reached the end of their life, and then

black & white.

ask the other person to send the color fax again. (See Replacing the ink cartridges

 

on page 167.)

 

 

 

Check that the Receiving Priority is set to Color (Max.LTR). With this setting your

 

Ledger color faxes will be reduced to Letter size. (See Setting the Receiving

 

Priority on page 54.)

 

 

Left and Right margins are cut off or

Turn on Auto Reduction. (See Printing a reduced incoming fax on page 53.)

a single page is printed on two

 

pages.

 

 

 

Telephone Line or Connections

Difficulty

Suggestions

Dialing does not work. (No dial

Check that the machine is plugged in and that the On/Off key is on.

tone)

 

Check all line cord connections. Make sure the telephone line cord is plugged into

 

 

the telephone wall jack and the LINE jack of the machine.

 

 

 

(Canada only) Change Tone/Pulse setting. (See the Quick Setup Guide.)

 

 

 

Send a fax manually and wait to hear the fax receiving tones before you press

 

Black Start or Color Start. (See Sending a fax manually on page 47.)

 

 

The machine does not answer

Make sure the machine is in the correct receiving mode for your setup. (See

when called.

Choose the correct Receive Mode on page 49.) Check for a dial tone. If possible,

 

call your machine to hear it answer. If there is still no answer, check the telephone

 

line cord connection to make sure it is plugged into the correct jack on the

 

machine. If there is no ringing when you call your machine, ask your telephone

 

company to check the line.

 

 

Receiving Faxes

Difficulty

Suggestions

Cannot receive a fax.

Check all line cord connections. Make sure the telephone line cord is plugged into

 

the telephone wall jack and the LINE jack of the machine.

 

 

 

Make sure the machine is in the correct receiving mode for your setup. (See

 

Receive mode settings on page 52.)

 

 

 

If you often have interference on the telephone line, try changing the menu setting

 

of Compatibility to Basic(for VoIP). (See Telephone line interference

 

on page 152.)

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