Canon CS-S 4.3 Your graphics application cannot find the scanner, Some functions are grayed-out

CONTENTS

GLOSSARY

INDEX

Chapter 7	89
Frequently Asked Questions

Your graphics application cannot find the scanner.

Problem: When trying to scan, an error message says the scanner cannot be found.

Cause:	Windows may not recognize your scanner.
Solution:	Check to see if your scanner is properly connected to
	your computer and that the AC adapter was connected
	before you started Windows. If not, connect the AC
	adapter to your scanner. Then restart your computer.
	If this does not correct the problem, consult the scanner
	user manual for additional information about how to
	properly set up your scanner.

Some functions are grayed-out.

Problem:	Some functions are grayed-out.
Cause:	Some functions are not available until an image has been
	previewed.
Solution:	Change Functions. (for example, Black and White to Color
	(24 bit))

ScanGear CS-S does not launch.

Problem: ScanGear CS-S does not launch; the screen freezes or another application is displayed.

Cause:	The scanner may not be connected correctly. You may
	have chosen the wrong scanner source in your graphics
	application. The scanner configuration file may have been
	changed.
Solution:	Check to see if your scanner is properly connected to your
	computer and that the AC adapter was connected
	before you started Windows. If not, connect the AC
	adapter to your scanner. Then restart your computer.
	Make sure you selected the correct scanner in your
	graphics application. (See your graphics application
	documentation for instructions.)
	If neither of those steps solve the problem, uninstall
	ScanGear CS-S 4.3 using the Windows Control Panel
	“Add/Remove Programs” function, then reinstall
	ScanGear CS-S.

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