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Canon MP-C545 user manual Chapter Troubleshooting

Models: MP-C545

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Chapter 7

Troubleshooting

If your MultiPASS is not operating properly, use the information and suggestions in this chapter to try and resolve the problem.

❑ If You Cannot Solve the Problem		7-2
❑	Clearing Jams	7-3
	● Jams in the Automatic Document Feeder (ADF)	7-3
	● Jams in the Multi-Purpose Tray	7-5
❑	LCD Messages	7-6
❑	Printing Problems	7-15
❑	Print Quality Problems	7-19
❑ Color Printing and Copying Problems		7-21
❑	Paper Feeding Problems	7-24
❑	Faxing Problems	7-26
❑	Telephone Problems	7-31
❑	Copying Problems	7-32
❑	General Problems	7-33
❑ If the Power Goes Out		7-34

Troubleshooting

Chapter 7

Troubleshooting

7-1

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Canon MP-C545 user manual Chapter Troubleshooting

Contents

MP-C545 C545 Copyright DisclaimerTrademarks Location Power RequirementsUsers in the U.S.A Order InformationConnection of the Equipment Rights of the Telephone Company Preface Users in Canada Viii Canon Canada INC Hours a DAY, Seven Days a Week Contents Contents Xii Xiii Xiv Chapter Introduction Main Features of the MultiPASS WelcomeUsing the MultiPASS Desktop Manager Software Hardware and Software RequirementsSupplies and Accessories BJ Cartridges and BJ TanksChapter Introduction Canon Specialty Papers MultiPASS C545 User’s Manual Using Your DocumentationQuick Start Guide MultiPASS Desktop Manager Software GuideType Conventions Used in This Manual Getting Help From Canon Important Safety Instructions Servicing the MultiPASSChapter Introduction Introduction Chapter Introduction Main Components of the MultiPASS Front ViewBack View Inside ViewDocument Feed Lever Receive Mode ButtonOperation Panel Color/B&W ButtonOne-Touch Speed Dial/Special Function Buttons Alarm LightResolution Button Numeric ButtonsSpecial Function Buttons Clear Button Cleaning ButtonReport Button Function Button/LightIntroduction Paper Handling Type Size Weight Capacity Print Media RequirementsEnvelopes Selecting Print MediaPlain Paper Glossy Photo PaperBrilliant White Paper High Resolution PaperBanner Paper Shirt Transfers Greeting CardsTransparencies High Gloss FilmAssorted Paper Starter Kit Setting the Paper Thickness Lever Print Media GuidelinesDo not Touch Round Shaft Guide Rail Ribbon Cable Mlo1 Loading Paper GuidelinesNo GAP Here No GAP Here Paper Limit Mark Loading Paper in the Multi-Purpose Tray Paper Handling Make sure the top of the stack is below the paper limit mark Loading Envelopes MultiPASS is now ready to print envelopes Using Canon’s Specialty Papers Specialty Paper GuidelinesPaper Type Drying Time Printing on High Resolution Paper Using the Paper Output GuidesUsing the Cleaning Sheet Cl g Press Function Press Cleaning Printing on Banner Paper BClrtrid Paper Handling Paper Handling Chapter Paper Handling Paper Handling Document Handling Quantity Quantity Thickness WeightDocument Requirements for Faxing, Copying, and Scanning ThicknessProblem Documents Scanned Image Area Selecting Automatic/Manual Document Feed Loading Documents for Automatic Feed 6Document HandlingChapter Document Handling 8Document Handling Trouble With Multipage Documents Adding Pages to the Document Loading Documents for Manual Feed 12Document Handling Copying Documents Press CopyWhen copying in color When copying in black & whitePress Start/Scan to begin copying Setting the Paper Type for Color Copying 16Document HandlingSetting the Length of the Bottom Margin for Color Printing Plain Paper18Document Handling Sending Faxes Preparing to Send a Fax Adjusting the Quality of Your FaxesSetting Color or Black & White Transmission Sending in black & whiteSetting the Scanning Resolution Setting the resolution for black & white sendingSetting the resolution for color sending Setting the Scanning Contrast Dialing MethodsMemory sending Sending MethodsMemory Sending Manual sendingTEL= 9p7654321 Manual Sending Dial the other party’s telephone/fax number Canceling Sending Removing the Document From the Automatic Document Feeder ADF Sending Faxes Manual Redialing Redialing When the Line Is BusyCanceling Manual Redialing Automatic RedialingCanceling Automatic Redialing Sequential Broadcasting Sending a Document to More Than One DestinationTransmitting the Document Press the desired one-touch speed dialing buttonsMultiPASS to begin scanning automatically Sending Faxes Documents Stored in Memory Printing a List of Documents in MemoryPrinting a Document in Memory 1ST PG ONLY? Convert CLRB&W? Deleting a Document From Memory OK to DELETE? Dialing Through a Switchboard Special DialingDialing a Long Distance Number TEL=011p8112345P Switching Temporarily to Tone Dialing When you have ﬁnished, press Hook to disconnect the call Chapter Receiving Faxes Fax/Tel Mode Different Ways to Receive a FaxDrpd What Happens When Fax/Tel Mode is Selected Type of callReceiving Faxes Manually Manual Mode Receiving Faxes Automatically FAX only ModeUsing the MultiPASS With an Answering Machine Types of Ring Patterns Double RingYour Setting Incoming Call From Fax From Telephone How Drpd Responds to CallsReceiving in Color Receiving While Registering, Copying, or PrintingUnit has run out of paper BCI-21 Color BJ Tank has run out of inkBCI-21 Black BJ Tank has run out of ink BJ cartridge has run out of ink BJ cartridge not installedIncorrect BJ cartridge installed Paper jam has occurredCanceling Receiving Receiving Faxes Chapter Maintenance MultiPASS Guidelines Periodic Cleaning Cleaning the Outside of the MultiPASS Cleaning the Interior of the MultiPASSCleaning Inside the Printer Cover Document Guide Cleaning the Scanner Components Separation roller White sheet and scanning glassSeparation guide Maintenance Cleaning the Rollers BJ Cartridges and BJ Tanks BC-21e Color BJ Cartridge included with the MultiPASSMaintenance Using Ink Testing and Cleaning the BJ Cartridge Print Head Printing the Nozzle CheckCleaning the BJ Cartridge Print Head When to Replace the BJ Cartridge Replacing the BJ Cartridge Again, and press the button to move the cartridge holder Print Head do not Touch Print Head do not Touch Hold Here Maintenance Chapter Maintenance Replacing a BJ Tank in the BC-21e Color BJ Cartridge Message ActionDocument Guide BCI-21 Color BJ Tank Bid Maintenance Chapter Maintenance Storing a BJ Cartridge Close the storage box. Make sure the lid snaps shut Transporting the MultiPASS Chapter Troubleshooting If You Cannot Solve the Problem Clearing Jams Jams in the Automatic Document Feeder ADFResume Jams in the Multi-Purpose Tray Message Error Code Cause LCD MessagesMessage Error Code Cause Action #052 BJ cartridge is Empty or its ink may Have dried out BJ cartridge may Unit is dialing You tried to make color Received black & white #005 Receiving fax Machine does not Answer Nnnn USB-to-Parallel cable may not be the correct type Printing ProblemsBJ cartridge or a BJ tank may not be installed properly Orange tape may not be removed from the BJ cartridgePrinter driver may be conﬁgured with the wrong port BJ cartridge print head may need cleaningBJ cartridge or the BJ tanks may need to be replaced Nozzles on the BJ cartridge print head may be cloggedYou may not have the best media type selected You may not be using the correct printer driverPrevious software settings may not be cleared Printout does not match paper sizePrint Quality Problems Printout curls Your page may include a large amount of inkYou may be printing on the wrong side of the paper BJ cartridge print head may be worn out Output is faint You may be using Fast print qualityPrinting takes too much time You may be using Best mode Fonts do not print as smoothly rounded charactersYou may be printing on the wrong side of the sheet Color Printing and Copying ProblemsApplication you are using may not support color printing Printer driver may not be selecting colorColors are broken or uneven Print mode may be wrong Printer driver may not be selecting the right mediaBJ tank may be empty Blue looks like purplePaper Feeding Problems Paper may not be loaded correctlySheets of paper may be sticking together Envelopes do not load Envelopes may not be loaded correctly You dialed or have been provided with an incorrect number Faxing ProblemsYou cannot send a fax MultiPASS may have overheated Other party’s fax machine may be out of paperThere may be other documents being sent from memory An error may have occurred during sendingECM may be disabled Telephone line may not be working properlyMultiPASS may have a document stored in memory An error may have occurred during receptionSending fax machine may not be functioning properly Multi-purpose tray may be emptyBJ cartridge print head may need cleaning Error Correction Mode ECM may be disabled Telephone Problems Unit may not be getting powerCopying Problems Handset of the telephone or extension phone may be off hookMultiPASS may not be operating properly General Problems Power cord may not be supplying powerMultiPASS may have a BC-22e Photo BJ Cartridge installed If the Power Goes Out Troubleshooting Appendix a Speciﬁcations Paper Handling Printing SpeciﬁcationsPrinting Method Multi-Purpose Tray Capacity Auto Feed OnlyRecommended Media Type Paper WeightResolution Print SpeedPrintable Area-Papers BC-21e Color BJ Cartridge BJ CartridgesPrintable Area-Envelopes BC-20 Black BJ CartridgeFacsimile Networking Fax ResolutionDialing Ink SaverCopier Scanning image processing ScannerScanning method Effective scanning width CompatibilityScanning speed Document SizesScanned Image MultiPASS Desktop Manager Software System RequirementsGeneral Speciﬁcations Space Requirements Address Book Auto FAX/TEL switchingActivity report Application programBi-directional parallel interface port Automatic image reductionAutomatic redialing BJ cartridgeCps Bubble Jet BJ printingCentronics CursorDialing methods Dual access MultitaskingDBA DocumentExtension phone Factory defaultFAX/TEL switching FontGrayscale G3, Group 3 fax machineGraphic HalftoneInk Jet printer ITU-T/CCITT No ChartIeee Ink saverLine feed JackLandscape orientation Manual receivingNoise ModemMultiPASS Desktop Manager software Noise levelPause One-touch speed dialing buttonsOrientation PhotoPrint head capping Portrait orientationPrint head Printable areaReception Reduction modeReceiving Redialing-automaticReports ResolutionRemote reception Rotary pulseSending speed Tone/pulse settingSending StandbyUHQ Ultra High Quality Glossary Index Index Twain A-9 Index Index Index Index Index Index