Errors occur frequently while sending or receiving.
The telephone lines may be in poor condition, or you may have a poor connection.
❑Lower the transmission or reception speed. (If you are using the Fax Setup Utility, see the MultiPASS Desktop Manager Software Guide. If you are using the operation panel, see the Standalone Fax Manual.)
The sending fax machine may not be functioning properly.
❑The sending fax machine usually determines the fax’s quality. Call the sender and have them make sure the top cover and scanning glass on their fax machine are clean.
Cannot receive a fax automatically.
The MultiPASS may not be set to receive automatically.
❑For the MultiPASS to receive faxes automatically, the receive mode must be set to FAX ONLY MODE, Fax/Tel Mode, or ANS.MACHINE MODE. If you have set ANS.MACHINE MODE, confirm that an answering machine is connected to the MultiPASS and that it is turned on with an outgoing message properly recorded.
The MultiPASS may have a document stored in memory.
❑Print out any faxes stored in memory (see page
An error may have occurred during reception.
❑Check the LCD display for an error message (see page
The multi-purpose tray may be empty.
❑Make sure paper is loaded in the
The telephone line may not be connected properly.
❑Make sure all line connections are secure (see your Quick Start Guide).
Troubleshooting |
Chapter 7 | Troubleshooting |
