Color Printing and Copying Problems | Canon MP-C545 guide

The printout contains blurred or smudged ink.

The print medium you are using may not be supported by the MultiPASS.

❑Try a different paper type. However, use only print media speciﬁed in this manual (see page A-3).

You may be printing on the wrong side of the sheet.

❑Some papers have a “right” side for printing. If the print quality is not as clear as you would like it to be, try turning the paper over and printing on the other side.

Color Printing and Copying Problems

The MultiPASS prints only in black. (You are printing from an application that supports color printing but your output is black ink only.)

The MultiPASS printer driver may not be selected.

❑Make sure the MultiPASS is selected as the default printer in your application and in the Chooser (see page 2-2 in the Desktop Manager Software Guide).

The printer driver may not be selecting color.

❑Check that you selected Full Color from the Print Colors As menu in the Color dialog (see page 2-11 in the Desktop Manager Software Guide).

The BJ cartridge or a BJ tank may not be installed properly.

❑Make sure the BJ cartridge and the BJ tank(s) are installed properly (see page 6-16 and page 6-22).

The BJ cartridge print head may need cleaning.

❑Clean the BJ cartridge print head (see page page 6-13).

The application you are using may not support color printing.

❑Make sure your application supports color printing.

7-20

Troubleshooting

Chapter 7

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Canon MP-C545 user manual Color Printing and Copying Problems, You may be printing on the wrong side of the sheet

Contents

MP-C545 C545 Disclaimer CopyrightTrademarks Users in the U.S.A Power RequirementsLocation Order Information Connection of the Equipment Rights of the Telephone Company Preface Users in Canada Viii Canon Canada INC Hours a DAY, Seven Days a Week Contents Contents Xii Xiii Xiv Chapter Introduction Welcome Main Features of the MultiPASS Hardware and Software Requirements Using the MultiPASS Desktop Manager Software BJ Cartridges and BJ Tanks Supplies and Accessories Chapter Introduction Canon Specialty Papers Quick Start Guide Using Your DocumentationMultiPASS C545 User’s Manual MultiPASS Desktop Manager Software Guide Type Conventions Used in This Manual Getting Help From Canon Servicing the MultiPASS Important Safety Instructions Chapter Introduction Introduction Chapter Introduction Front View Main Components of the MultiPASS Inside View Back View Operation Panel Receive Mode ButtonDocument Feed Lever Color/B&W Button Resolution Button Alarm LightOne-Touch Speed Dial/Special Function Buttons Numeric Buttons Special Function Buttons Report Button Cleaning ButtonClear Button Function Button/Light Introduction Paper Handling Print Media Requirements Type Size Weight Capacity Plain Paper Selecting Print MediaEnvelopes Glossy Photo Paper Banner Paper High Resolution PaperBrilliant White Paper Shirt Transfers Greeting Cards High Gloss Film TransparenciesAssorted Paper Starter Kit Print Media Guidelines Setting the Paper Thickness Lever Do not Touch Round Shaft Guide Rail Ribbon Cable Mlo1 Guidelines Loading Paper No GAP Here No GAP Here Paper Limit Mark Loading Paper in the Multi-Purpose Tray Paper Handling Make sure the top of the stack is below the paper limit mark Loading Envelopes MultiPASS is now ready to print envelopes Specialty Paper Guidelines Using Canon’s Specialty PapersPaper Type Drying Time Using the Paper Output Guides Printing on High Resolution Paper Using the Cleaning Sheet Cl g Press Function Press Cleaning Printing on Banner Paper BClrtrid Paper Handling Paper Handling Chapter Paper Handling Paper Handling Document Handling Document Requirements for Faxing, Copying, and Scanning Quantity Thickness WeightQuantity Thickness Problem Documents Scanned Image Area Selecting Automatic/Manual Document Feed 6Document Handling Loading Documents for Automatic Feed Chapter Document Handling 8Document Handling Trouble With Multipage Documents Adding Pages to the Document Loading Documents for Manual Feed 12Document Handling Press Copy Copying Documents When copying in black & white When copying in color Press Start/Scan to begin copying 16Document Handling Setting the Paper Type for Color Copying Plain Paper Setting the Length of the Bottom Margin for Color Printing 18Document Handling Sending Faxes Setting Color or Black & White Transmission Adjusting the Quality of Your FaxesPreparing to Send a Fax Sending in black & white Setting the resolution for black & white sending Setting the Scanning Resolution Setting the resolution for color sending Dialing Methods Setting the Scanning Contrast Memory Sending Sending MethodsMemory sending Manual sending TEL= 9p7654321 Manual Sending Dial the other party’s telephone/fax number Canceling Sending Removing the Document From the Automatic Document Feeder ADF Sending Faxes Canceling Manual Redialing Redialing When the Line Is BusyManual Redialing Automatic Redialing Canceling Automatic Redialing Sending a Document to More Than One Destination Sequential Broadcasting Press the desired one-touch speed dialing buttons Transmitting the Document MultiPASS to begin scanning automatically Sending Faxes Printing a List of Documents in Memory Documents Stored in Memory Printing a Document in Memory 1ST PG ONLY? Convert CLRB&W? Deleting a Document From Memory OK to DELETE? Special Dialing Dialing Through a SwitchboardDialing a Long Distance Number TEL=011p8112345P Switching Temporarily to Tone Dialing When you have ﬁnished, press Hook to disconnect the call Chapter Receiving Faxes Different Ways to Receive a Fax Fax/Tel Mode Drpd Type of call What Happens When Fax/Tel Mode is Selected Receiving Faxes Automatically FAX only Mode Receiving Faxes Manually Manual ModeUsing the MultiPASS With an Answering Machine Double Ring Types of Ring Patterns How Drpd Responds to Calls Your Setting Incoming Call From Fax From Telephone Receiving While Registering, Copying, or Printing Receiving in Color BCI-21 Color BJ Tank has run out of ink Unit has run out of paperBCI-21 Black BJ Tank has run out of ink Incorrect BJ cartridge installed BJ cartridge not installedBJ cartridge has run out of ink Paper jam has occurred Canceling Receiving Receiving Faxes Chapter Maintenance MultiPASS Guidelines Periodic Cleaning Cleaning the Interior of the MultiPASS Cleaning the Outside of the MultiPASSCleaning Inside the Printer Cover Document Guide Cleaning the Scanner Components White sheet and scanning glass Separation rollerSeparation guide Maintenance Cleaning the Rollers BC-21e Color BJ Cartridge included with the MultiPASS BJ Cartridges and BJ Tanks Maintenance Using Ink Printing the Nozzle Check Testing and Cleaning the BJ Cartridge Print Head Cleaning the BJ Cartridge Print Head When to Replace the BJ Cartridge Replacing the BJ Cartridge Again, and press the button to move the cartridge holder Print Head do not Touch Print Head do not Touch Hold Here Maintenance Chapter Maintenance Message Action Replacing a BJ Tank in the BC-21e Color BJ Cartridge Document Guide BCI-21 Color BJ Tank Bid Maintenance Chapter Maintenance Storing a BJ Cartridge Close the storage box. Make sure the lid snaps shut Transporting the MultiPASS Chapter Troubleshooting If You Cannot Solve the Problem Jams in the Automatic Document Feeder ADF Clearing Jams Resume Jams in the Multi-Purpose Tray LCD Messages Message Error Code Cause Message Error Code Cause Action #052 BJ cartridge is Empty or its ink may Have dried out BJ cartridge may Unit is dialing You tried to make color Received black & white #005 Receiving fax Machine does not Answer Nnnn BJ cartridge or a BJ tank may not be installed properly Printing ProblemsUSB-to-Parallel cable may not be the correct type Orange tape may not be removed from the BJ cartridge BJ cartridge or the BJ tanks may need to be replaced BJ cartridge print head may need cleaningPrinter driver may be conﬁgured with the wrong port Nozzles on the BJ cartridge print head may be clogged Previous software settings may not be cleared You may not be using the correct printer driverYou may not have the best media type selected Printout does not match paper size Printout curls Your page may include a large amount of ink Print Quality ProblemsYou may be printing on the wrong side of the paper Printing takes too much time You may be using Best mode Output is faint You may be using Fast print qualityBJ cartridge print head may be worn out Fonts do not print as smoothly rounded characters Application you are using may not support color printing Color Printing and Copying ProblemsYou may be printing on the wrong side of the sheet Printer driver may not be selecting color Printer driver may not be selecting the right media Colors are broken or uneven Print mode may be wrong Blue looks like purple BJ tank may be empty Paper may not be loaded correctly Paper Feeding ProblemsSheets of paper may be sticking together Envelopes do not load Envelopes may not be loaded correctly You cannot send a fax MultiPASS may have overheated Faxing ProblemsYou dialed or have been provided with an incorrect number Other party’s fax machine may be out of paper ECM may be disabled An error may have occurred during sendingThere may be other documents being sent from memory Telephone line may not be working properly Sending fax machine may not be functioning properly An error may have occurred during receptionMultiPASS may have a document stored in memory Multi-purpose tray may be empty BJ cartridge print head may need cleaning Error Correction Mode ECM may be disabled Unit may not be getting power Telephone Problems Handset of the telephone or extension phone may be off hook Copying ProblemsMultiPASS may not be operating properly Power cord may not be supplying power General ProblemsMultiPASS may have a BC-22e Photo BJ Cartridge installed If the Power Goes Out Troubleshooting Appendix a Speciﬁcations Printing Method Printing SpeciﬁcationsPaper Handling Multi-Purpose Tray Capacity Auto Feed Only Resolution Paper WeightRecommended Media Type Print Speed Printable Area-Papers Printable Area-Envelopes BJ CartridgesBC-21e Color BJ Cartridge BC-20 Black BJ Cartridge Facsimile Dialing Fax ResolutionNetworking Ink Saver Copier Scanning method ScannerScanning image processing Effective scanning width Compatibility Document Sizes Scanning speed Scanned Image System Requirements MultiPASS Desktop Manager Software General Speciﬁcations Space Requirements Activity report Auto FAX/TEL switchingAddress Book Application program Automatic redialing Automatic image reductionBi-directional parallel interface port BJ cartridge Centronics Bubble Jet BJ printingCps Cursor DBA Dual access MultitaskingDialing methods Document FAX/TEL switching Factory defaultExtension phone Font Graphic G3, Group 3 fax machineGrayscale Halftone Ieee ITU-T/CCITT No ChartInk Jet printer Ink saver Landscape orientation JackLine feed Manual receiving MultiPASS Desktop Manager software ModemNoise Noise level Orientation One-touch speed dialing buttonsPause Photo Print head Portrait orientationPrint head capping Printable area Receiving Reduction modeReception Redialing-automatic Remote reception ResolutionReports Rotary pulse Sending Tone/pulse settingSending speed Standby UHQ Ultra High Quality Glossary Index Index Twain A-9 Index Index Index Index Index Index