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Canon MP-C545 user manual Envelopes do not load Envelopes may not be loaded correctly

Models: MP-C545

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Different types of paper may be loaded in the multi-purpose tray.

❑Load just one type of paper.

❑Make sure you are loading paper that meets the paper requirements for the unit (see page 2-2).

Transparencies do not feed correctly.

The transparencies may not be loaded correctly.

❑Make sure you load no more than 50 sheets of transparencies in the multi- purpose tray.

Repeated paper jams occur.

The paper you are using may be causing the jams.

❑Be sure to fan the paper stack before loading it in the multi-purpose tray (see page 2-12). This keeps the sheets of paper from sticking together.

❑Check that the paper you are using and your printing environment are within the speciﬁcations of the unit (seepage 2-2).

Envelopes do not load.

Envelopes may not be loaded correctly.

❑Make sure the envelopes are loaded correctly (see page 2-14).

❑Make sure there are no more than 10 envelopes in the multi-purpose tray.

You may need to choose the envelope setting in your printer driver.

❑Make sure you select the correct envelope size in the Media Type setting in the printer driver’s Page Setup dialog (see page 2-4 in the MultiPASS Desktop Manager Software Guide).

The envelopes you are using may not meet the requirements for the unit.

❑Envelopes must be U.S. Commercial No. 10 or European DL envelopes.

7-24

Troubleshooting

Chapter 7

Image 173

Canon MP-C545 user manual Envelopes do not load Envelopes may not be loaded correctly

Contents

MP-C545 C545 Trademarks CopyrightDisclaimer Users in the U.S.A Power RequirementsLocation Order InformationConnection of the Equipment Rights of the Telephone Company Preface Users in Canada Viii Canon Canada INC Hours a DAY, Seven Days a Week Contents Contents Xii Xiii Xiv Chapter Introduction Welcome Main Features of the MultiPASSHardware and Software Requirements Using the MultiPASS Desktop Manager SoftwareBJ Cartridges and BJ Tanks Supplies and AccessoriesChapter Introduction Canon Specialty Papers Quick Start Guide Using Your DocumentationMultiPASS C545 User’s Manual MultiPASS Desktop Manager Software GuideType Conventions Used in This Manual Getting Help From Canon Servicing the MultiPASS Important Safety InstructionsChapter Introduction Introduction Chapter Introduction Front View Main Components of the MultiPASSInside View Back ViewOperation Panel Receive Mode ButtonDocument Feed Lever Color/B&W ButtonResolution Button Alarm LightOne-Touch Speed Dial/Special Function Buttons Numeric ButtonsSpecial Function Buttons Report Button Cleaning ButtonClear Button Function Button/LightIntroduction Paper Handling Print Media Requirements Type Size Weight CapacityPlain Paper Selecting Print MediaEnvelopes Glossy Photo PaperBanner Paper High Resolution PaperBrilliant White Paper Shirt Transfers Greeting CardsAssorted Paper Starter Kit TransparenciesHigh Gloss Film Print Media Guidelines Setting the Paper Thickness LeverDo not Touch Round Shaft Guide Rail Ribbon Cable Mlo1 Guidelines Loading PaperNo GAP Here No GAP Here Paper Limit Mark Loading Paper in the Multi-Purpose Tray Paper Handling Make sure the top of the stack is below the paper limit mark Loading Envelopes MultiPASS is now ready to print envelopes Paper Type Drying Time Using Canon’s Specialty PapersSpecialty Paper Guidelines Using the Paper Output Guides Printing on High Resolution PaperUsing the Cleaning Sheet Cl g Press Function Press Cleaning Printing on Banner Paper BClrtrid Paper Handling Paper Handling Chapter Paper Handling Paper Handling Document Handling Document Requirements for Faxing, Copying, and Scanning Quantity Thickness WeightQuantity ThicknessProblem Documents Scanned Image Area Selecting Automatic/Manual Document Feed 6Document Handling Loading Documents for Automatic FeedChapter Document Handling 8Document Handling Trouble With Multipage Documents Adding Pages to the Document Loading Documents for Manual Feed 12Document Handling Press Copy Copying DocumentsWhen copying in black & white When copying in colorPress Start/Scan to begin copying 16Document Handling Setting the Paper Type for Color CopyingPlain Paper Setting the Length of the Bottom Margin for Color Printing18Document Handling Sending Faxes Setting Color or Black & White Transmission Adjusting the Quality of Your FaxesPreparing to Send a Fax Sending in black & whiteSetting the resolution for black & white sending Setting the Scanning ResolutionSetting the resolution for color sending Dialing Methods Setting the Scanning ContrastMemory Sending Sending MethodsMemory sending Manual sendingTEL= 9p7654321 Manual Sending Dial the other party’s telephone/fax number Canceling Sending Removing the Document From the Automatic Document Feeder ADF Sending Faxes Canceling Manual Redialing Redialing When the Line Is BusyManual Redialing Automatic RedialingCanceling Automatic Redialing Sending a Document to More Than One Destination Sequential BroadcastingPress the desired one-touch speed dialing buttons Transmitting the DocumentMultiPASS to begin scanning automatically Sending Faxes Printing a List of Documents in Memory Documents Stored in MemoryPrinting a Document in Memory 1ST PG ONLY? Convert CLRB&W? Deleting a Document From Memory OK to DELETE? Dialing a Long Distance Number Dialing Through a SwitchboardSpecial Dialing TEL=011p8112345P Switching Temporarily to Tone Dialing When you have ﬁnished, press Hook to disconnect the call Chapter Receiving Faxes Different Ways to Receive a Fax Fax/Tel ModeDrpd Type of call What Happens When Fax/Tel Mode is SelectedUsing the MultiPASS With an Answering Machine Receiving Faxes Manually Manual ModeReceiving Faxes Automatically FAX only Mode Double Ring Types of Ring PatternsHow Drpd Responds to Calls Your Setting Incoming Call From Fax From TelephoneReceiving While Registering, Copying, or Printing Receiving in ColorBCI-21 Black BJ Tank has run out of ink Unit has run out of paperBCI-21 Color BJ Tank has run out of ink Incorrect BJ cartridge installed BJ cartridge not installedBJ cartridge has run out of ink Paper jam has occurredCanceling Receiving Receiving Faxes Chapter Maintenance MultiPASS Guidelines Periodic Cleaning Cleaning Inside the Printer Cover Cleaning the Outside of the MultiPASSCleaning the Interior of the MultiPASS Document Guide Cleaning the Scanner Components Separation guide Separation rollerWhite sheet and scanning glass Maintenance Cleaning the Rollers BC-21e Color BJ Cartridge included with the MultiPASS BJ Cartridges and BJ TanksMaintenance Using Ink Printing the Nozzle Check Testing and Cleaning the BJ Cartridge Print HeadCleaning the BJ Cartridge Print Head When to Replace the BJ Cartridge Replacing the BJ Cartridge Again, and press the button to move the cartridge holder Print Head do not Touch Print Head do not Touch Hold Here Maintenance Chapter Maintenance Message Action Replacing a BJ Tank in the BC-21e Color BJ CartridgeDocument Guide BCI-21 Color BJ Tank Bid Maintenance Chapter Maintenance Storing a BJ Cartridge Close the storage box. Make sure the lid snaps shut Transporting the MultiPASS Chapter Troubleshooting If You Cannot Solve the Problem Jams in the Automatic Document Feeder ADF Clearing JamsResume Jams in the Multi-Purpose Tray LCD Messages Message Error Code CauseMessage Error Code Cause Action #052 BJ cartridge is Empty or its ink may Have dried out BJ cartridge may Unit is dialing You tried to make color Received black & white #005 Receiving fax Machine does not Answer Nnnn BJ cartridge or a BJ tank may not be installed properly Printing ProblemsUSB-to-Parallel cable may not be the correct type Orange tape may not be removed from the BJ cartridgeBJ cartridge or the BJ tanks may need to be replaced BJ cartridge print head may need cleaningPrinter driver may be conﬁgured with the wrong port Nozzles on the BJ cartridge print head may be cloggedPrevious software settings may not be cleared You may not be using the correct printer driverYou may not have the best media type selected Printout does not match paper sizeYou may be printing on the wrong side of the paper Print Quality ProblemsPrintout curls Your page may include a large amount of ink Printing takes too much time You may be using Best mode Output is faint You may be using Fast print qualityBJ cartridge print head may be worn out Fonts do not print as smoothly rounded charactersApplication you are using may not support color printing Color Printing and Copying ProblemsYou may be printing on the wrong side of the sheet Printer driver may not be selecting colorPrinter driver may not be selecting the right media Colors are broken or uneven Print mode may be wrongBlue looks like purple BJ tank may be emptySheets of paper may be sticking together Paper Feeding ProblemsPaper may not be loaded correctly Envelopes do not load Envelopes may not be loaded correctly You cannot send a fax MultiPASS may have overheated Faxing ProblemsYou dialed or have been provided with an incorrect number Other party’s fax machine may be out of paperECM may be disabled An error may have occurred during sendingThere may be other documents being sent from memory Telephone line may not be working properlySending fax machine may not be functioning properly An error may have occurred during receptionMultiPASS may have a document stored in memory Multi-purpose tray may be emptyBJ cartridge print head may need cleaning Error Correction Mode ECM may be disabled Unit may not be getting power Telephone ProblemsMultiPASS may not be operating properly Copying ProblemsHandset of the telephone or extension phone may be off hook MultiPASS may have a BC-22e Photo BJ Cartridge installed General ProblemsPower cord may not be supplying power If the Power Goes Out Troubleshooting Appendix a Speciﬁcations Printing Method Printing SpeciﬁcationsPaper Handling Multi-Purpose Tray Capacity Auto Feed OnlyResolution Paper WeightRecommended Media Type Print SpeedPrintable Area-Papers Printable Area-Envelopes BJ CartridgesBC-21e Color BJ Cartridge BC-20 Black BJ CartridgeFacsimile Dialing Fax ResolutionNetworking Ink SaverCopier Scanning method ScannerScanning image processing Effective scanning width CompatibilityDocument Sizes Scanning speedScanned Image System Requirements MultiPASS Desktop Manager SoftwareGeneral Speciﬁcations Space Requirements Activity report Auto FAX/TEL switchingAddress Book Application programAutomatic redialing Automatic image reductionBi-directional parallel interface port BJ cartridgeCentronics Bubble Jet BJ printingCps CursorDBA Dual access MultitaskingDialing methods DocumentFAX/TEL switching Factory defaultExtension phone FontGraphic G3, Group 3 fax machineGrayscale HalftoneIeee ITU-T/CCITT No ChartInk Jet printer Ink saverLandscape orientation JackLine feed Manual receivingMultiPASS Desktop Manager software ModemNoise Noise levelOrientation One-touch speed dialing buttonsPause PhotoPrint head Portrait orientationPrint head capping Printable areaReceiving Reduction modeReception Redialing-automaticRemote reception ResolutionReports Rotary pulseSending Tone/pulse settingSending speed StandbyUHQ Ultra High Quality Glossary Index Index Twain A-9 Index Index Index Index Index Index