Faxing Problems | Canon MP-C545 guide

Faxing Problems

You cannot send a fax.

The MultiPASS may have overheated.

❑Unplug the unit and let it cool for several minutes. Then plug the unit back in and try sending again.

The MultiPASS may not be set for the type of telephone line in use (pulse/tone).

❑If you have a pulse line, make sure the MultiPASS is set for pulse dialing. (If you are using the Fax Setup Utility, see the MultiPASS Desktop Manager Software Guide. If you are using the operation panel, see the Standalone Fax Manual.)

The document may not have been fed correctly into the Automatic Document Feeder (ADF).

❑Remove the document, stack it if necessary, and feed it into the ADF correctly (see page 3-6).

❑Check that the document feed lever is set for the type of document you are sending (see page 3-5).

❑Make sure the operation panel is closed.

The one-touch speed dialing button or coded speed dialing code you entered may not be registered for the feature you want to use.

❑Check the one-touch speed dialing button or coded speed dialing code and make sure it is registered correctly. (If you are using the Fax Setup Utility, see the MultiPASS Desktop Manager Software Guide. If you are using the operation panel, see the Standalone Fax Manual.)

You dialed or have been provided with an incorrect number.

❑Dial the number again or check that you have the correct number.

The other party’s fax machine may be out of paper.

❑Call the other party and ask them to make sure paper is loaded in their fax machine.

You may have sent a document in color to a fax machine that does not support color faxing.

❑Your MultiPASS can only send in color to other fax machines that have color faxing capability. If the other party’s fax machine does not support color faxing, try sending again in black & white (see page 4-2).

Troubleshooting

Chapter 7

Troubleshooting

7-25

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Canon MP-C545 user manual Faxing Problems, You cannot send a fax MultiPASS may have overheated

Contents

MP-C545 C545 Copyright DisclaimerTrademarks Location Power RequirementsUsers in the U.S.A Order Information Connection of the Equipment Rights of the Telephone Company Preface Users in Canada Viii Canon Canada INC Hours a DAY, Seven Days a Week Contents Contents Xii Xiii Xiv Chapter Introduction Main Features of the MultiPASS Welcome Using the MultiPASS Desktop Manager Software Hardware and Software Requirements Supplies and Accessories BJ Cartridges and BJ Tanks Chapter Introduction Canon Specialty Papers MultiPASS C545 User’s Manual Using Your DocumentationQuick Start Guide MultiPASS Desktop Manager Software Guide Type Conventions Used in This Manual Getting Help From Canon Important Safety Instructions Servicing the MultiPASS Chapter Introduction Introduction Chapter Introduction Main Components of the MultiPASS Front View Back View Inside View Document Feed Lever Receive Mode ButtonOperation Panel Color/B&W Button One-Touch Speed Dial/Special Function Buttons Alarm LightResolution Button Numeric Buttons Special Function Buttons Clear Button Cleaning ButtonReport Button Function Button/Light Introduction Paper Handling Type Size Weight Capacity Print Media Requirements Envelopes Selecting Print MediaPlain Paper Glossy Photo Paper Brilliant White Paper High Resolution PaperBanner Paper Shirt Transfers Greeting Cards Transparencies High Gloss FilmAssorted Paper Starter Kit Setting the Paper Thickness Lever Print Media Guidelines Do not Touch Round Shaft Guide Rail Ribbon Cable Mlo1 Loading Paper Guidelines No GAP Here No GAP Here Paper Limit Mark Loading Paper in the Multi-Purpose Tray Paper Handling Make sure the top of the stack is below the paper limit mark Loading Envelopes MultiPASS is now ready to print envelopes Using Canon’s Specialty Papers Specialty Paper GuidelinesPaper Type Drying Time Printing on High Resolution Paper Using the Paper Output Guides Using the Cleaning Sheet Cl g Press Function Press Cleaning Printing on Banner Paper BClrtrid Paper Handling Paper Handling Chapter Paper Handling Paper Handling Document Handling Quantity Quantity Thickness WeightDocument Requirements for Faxing, Copying, and Scanning Thickness Problem Documents Scanned Image Area Selecting Automatic/Manual Document Feed Loading Documents for Automatic Feed 6Document Handling Chapter Document Handling 8Document Handling Trouble With Multipage Documents Adding Pages to the Document Loading Documents for Manual Feed 12Document Handling Copying Documents Press Copy When copying in color When copying in black & white Press Start/Scan to begin copying Setting the Paper Type for Color Copying 16Document Handling Setting the Length of the Bottom Margin for Color Printing Plain Paper 18Document Handling Sending Faxes Preparing to Send a Fax Adjusting the Quality of Your FaxesSetting Color or Black & White Transmission Sending in black & white Setting the Scanning Resolution Setting the resolution for black & white sending Setting the resolution for color sending Setting the Scanning Contrast Dialing Methods Memory sending Sending MethodsMemory Sending Manual sending TEL= 9p7654321 Manual Sending Dial the other party’s telephone/fax number Canceling Sending Removing the Document From the Automatic Document Feeder ADF Sending Faxes Manual Redialing Redialing When the Line Is BusyCanceling Manual Redialing Automatic Redialing Canceling Automatic Redialing Sequential Broadcasting Sending a Document to More Than One Destination Transmitting the Document Press the desired one-touch speed dialing buttons MultiPASS to begin scanning automatically Sending Faxes Documents Stored in Memory Printing a List of Documents in Memory Printing a Document in Memory 1ST PG ONLY? Convert CLRB&W? Deleting a Document From Memory OK to DELETE? Dialing Through a Switchboard Special DialingDialing a Long Distance Number TEL=011p8112345P Switching Temporarily to Tone Dialing When you have ﬁnished, press Hook to disconnect the call Chapter Receiving Faxes Fax/Tel Mode Different Ways to Receive a Fax Drpd What Happens When Fax/Tel Mode is Selected Type of call Receiving Faxes Manually Manual Mode Receiving Faxes Automatically FAX only ModeUsing the MultiPASS With an Answering Machine Types of Ring Patterns Double Ring Your Setting Incoming Call From Fax From Telephone How Drpd Responds to Calls Receiving in Color Receiving While Registering, Copying, or Printing Unit has run out of paper BCI-21 Color BJ Tank has run out of inkBCI-21 Black BJ Tank has run out of ink BJ cartridge has run out of ink BJ cartridge not installedIncorrect BJ cartridge installed Paper jam has occurred Canceling Receiving Receiving Faxes Chapter Maintenance MultiPASS Guidelines Periodic Cleaning Cleaning the Outside of the MultiPASS Cleaning the Interior of the MultiPASSCleaning Inside the Printer Cover Document Guide Cleaning the Scanner Components Separation roller White sheet and scanning glassSeparation guide Maintenance Cleaning the Rollers BJ Cartridges and BJ Tanks BC-21e Color BJ Cartridge included with the MultiPASS Maintenance Using Ink Testing and Cleaning the BJ Cartridge Print Head Printing the Nozzle Check Cleaning the BJ Cartridge Print Head When to Replace the BJ Cartridge Replacing the BJ Cartridge Again, and press the button to move the cartridge holder Print Head do not Touch Print Head do not Touch Hold Here Maintenance Chapter Maintenance Replacing a BJ Tank in the BC-21e Color BJ Cartridge Message Action Document Guide BCI-21 Color BJ Tank Bid Maintenance Chapter Maintenance Storing a BJ Cartridge Close the storage box. Make sure the lid snaps shut Transporting the MultiPASS Chapter Troubleshooting If You Cannot Solve the Problem Clearing Jams Jams in the Automatic Document Feeder ADF Resume Jams in the Multi-Purpose Tray Message Error Code Cause LCD Messages Message Error Code Cause Action #052 BJ cartridge is Empty or its ink may Have dried out BJ cartridge may Unit is dialing You tried to make color Received black & white #005 Receiving fax Machine does not Answer Nnnn USB-to-Parallel cable may not be the correct type Printing ProblemsBJ cartridge or a BJ tank may not be installed properly Orange tape may not be removed from the BJ cartridge Printer driver may be conﬁgured with the wrong port BJ cartridge print head may need cleaningBJ cartridge or the BJ tanks may need to be replaced Nozzles on the BJ cartridge print head may be clogged You may not have the best media type selected You may not be using the correct printer driverPrevious software settings may not be cleared Printout does not match paper size Print Quality Problems Printout curls Your page may include a large amount of inkYou may be printing on the wrong side of the paper BJ cartridge print head may be worn out Output is faint You may be using Fast print qualityPrinting takes too much time You may be using Best mode Fonts do not print as smoothly rounded characters You may be printing on the wrong side of the sheet Color Printing and Copying ProblemsApplication you are using may not support color printing Printer driver may not be selecting color Colors are broken or uneven Print mode may be wrong Printer driver may not be selecting the right media BJ tank may be empty Blue looks like purple Paper Feeding Problems Paper may not be loaded correctlySheets of paper may be sticking together Envelopes do not load Envelopes may not be loaded correctly You dialed or have been provided with an incorrect number Faxing ProblemsYou cannot send a fax MultiPASS may have overheated Other party’s fax machine may be out of paper There may be other documents being sent from memory An error may have occurred during sendingECM may be disabled Telephone line may not be working properly MultiPASS may have a document stored in memory An error may have occurred during receptionSending fax machine may not be functioning properly Multi-purpose tray may be empty BJ cartridge print head may need cleaning Error Correction Mode ECM may be disabled Telephone Problems Unit may not be getting power Copying Problems Handset of the telephone or extension phone may be off hookMultiPASS may not be operating properly General Problems Power cord may not be supplying powerMultiPASS may have a BC-22e Photo BJ Cartridge installed If the Power Goes Out Troubleshooting Appendix a Speciﬁcations Paper Handling Printing SpeciﬁcationsPrinting Method Multi-Purpose Tray Capacity Auto Feed Only Recommended Media Type Paper WeightResolution Print Speed Printable Area-Papers BC-21e Color BJ Cartridge BJ CartridgesPrintable Area-Envelopes BC-20 Black BJ Cartridge Facsimile Networking Fax ResolutionDialing Ink Saver Copier Scanning image processing ScannerScanning method Effective scanning width Compatibility Scanning speed Document Sizes Scanned Image MultiPASS Desktop Manager Software System Requirements General Speciﬁcations Space Requirements Address Book Auto FAX/TEL switchingActivity report Application program Bi-directional parallel interface port Automatic image reductionAutomatic redialing BJ cartridge Cps Bubble Jet BJ printingCentronics Cursor Dialing methods Dual access MultitaskingDBA Document Extension phone Factory defaultFAX/TEL switching Font Grayscale G3, Group 3 fax machineGraphic Halftone Ink Jet printer ITU-T/CCITT No ChartIeee Ink saver Line feed JackLandscape orientation Manual receiving Noise ModemMultiPASS Desktop Manager software Noise level Pause One-touch speed dialing buttonsOrientation Photo Print head capping Portrait orientationPrint head Printable area Reception Reduction modeReceiving Redialing-automatic Reports ResolutionRemote reception Rotary pulse Sending speed Tone/pulse settingSending Standby UHQ Ultra High Quality Glossary Index Index Twain A-9 Index Index Index Index Index Index