Message Error Code Cause Action | Canon MP-C545 instruction

Message	Error Code	Cause	Action

BUSY/NO SIGNAL		The other party is not	Contact the other party and
(Continued)		using a G3 fax machine.	ask them to send or receive
			the document using a G3 fax
			machine.

The touch tone/rotary pulse setting on your unit is incorrect.

The receiving fax machine did not answer within 55 seconds.

Set your unit to the setting that matches your telephone line.

(See the MultiPASS Desktop Manager Software Guide or the Standalone Fax Manual.)

CALLING	—	The unit is calling the
		other party’s fax line

CARTRIDGE JAMMED	—	The cartridge holder
		cannot move. This is
		normally due to a paper
		jam.

Contact the other party and have them check their fax machine. You can try to send the document manually (see page 4-8). For an overseas call, add pauses to the registered number (see page 4-25)

If you want to cancel the transmission, press the Stop button.

Clear the paper jam or whatever is obstructing the cartridge holder and then press the Resume button. Do not attempt to move the cartridge holder manually.

Chapter 7

Troubleshooting

7-7

Image 156

Canon MP-C545 user manual Message Error Code Cause Action

Contents

MP-C545 C545 Copyright DisclaimerTrademarks Power Requirements Users in the U.S.ALocation Order Information Connection of the Equipment Rights of the Telephone Company Preface Users in Canada Viii Canon Canada INC Hours a DAY, Seven Days a Week Contents Contents Xii Xiii Xiv Chapter Introduction Main Features of the MultiPASS Welcome Using the MultiPASS Desktop Manager Software Hardware and Software Requirements Supplies and Accessories BJ Cartridges and BJ Tanks Chapter Introduction Canon Specialty Papers Using Your Documentation Quick Start GuideMultiPASS C545 User’s Manual MultiPASS Desktop Manager Software Guide Type Conventions Used in This Manual Getting Help From Canon Important Safety Instructions Servicing the MultiPASS Chapter Introduction Introduction Chapter Introduction Main Components of the MultiPASS Front View Back View Inside View Receive Mode Button Operation PanelDocument Feed Lever Color/B&W Button Alarm Light Resolution ButtonOne-Touch Speed Dial/Special Function Buttons Numeric Buttons Special Function Buttons Cleaning Button Report ButtonClear Button Function Button/Light Introduction Paper Handling Type Size Weight Capacity Print Media Requirements Selecting Print Media Plain PaperEnvelopes Glossy Photo Paper High Resolution Paper Banner PaperBrilliant White Paper Shirt Transfers Greeting Cards Transparencies High Gloss FilmAssorted Paper Starter Kit Setting the Paper Thickness Lever Print Media Guidelines Do not Touch Round Shaft Guide Rail Ribbon Cable Mlo1 Loading Paper Guidelines No GAP Here No GAP Here Paper Limit Mark Loading Paper in the Multi-Purpose Tray Paper Handling Make sure the top of the stack is below the paper limit mark Loading Envelopes MultiPASS is now ready to print envelopes Using Canon’s Specialty Papers Specialty Paper GuidelinesPaper Type Drying Time Printing on High Resolution Paper Using the Paper Output Guides Using the Cleaning Sheet Cl g Press Function Press Cleaning Printing on Banner Paper BClrtrid Paper Handling Paper Handling Chapter Paper Handling Paper Handling Document Handling Quantity Thickness Weight Document Requirements for Faxing, Copying, and ScanningQuantity Thickness Problem Documents Scanned Image Area Selecting Automatic/Manual Document Feed Loading Documents for Automatic Feed 6Document Handling Chapter Document Handling 8Document Handling Trouble With Multipage Documents Adding Pages to the Document Loading Documents for Manual Feed 12Document Handling Copying Documents Press Copy When copying in color When copying in black & white Press Start/Scan to begin copying Setting the Paper Type for Color Copying 16Document Handling Setting the Length of the Bottom Margin for Color Printing Plain Paper 18Document Handling Sending Faxes Adjusting the Quality of Your Faxes Setting Color or Black & White TransmissionPreparing to Send a Fax Sending in black & white Setting the Scanning Resolution Setting the resolution for black & white sending Setting the resolution for color sending Setting the Scanning Contrast Dialing Methods Sending Methods Memory SendingMemory sending Manual sending TEL= 9p7654321 Manual Sending Dial the other party’s telephone/fax number Canceling Sending Removing the Document From the Automatic Document Feeder ADF Sending Faxes Redialing When the Line Is Busy Canceling Manual RedialingManual Redialing Automatic Redialing Canceling Automatic Redialing Sequential Broadcasting Sending a Document to More Than One Destination Transmitting the Document Press the desired one-touch speed dialing buttons MultiPASS to begin scanning automatically Sending Faxes Documents Stored in Memory Printing a List of Documents in Memory Printing a Document in Memory 1ST PG ONLY? Convert CLRB&W? Deleting a Document From Memory OK to DELETE? Dialing Through a Switchboard Special DialingDialing a Long Distance Number TEL=011p8112345P Switching Temporarily to Tone Dialing When you have ﬁnished, press Hook to disconnect the call Chapter Receiving Faxes Fax/Tel Mode Different Ways to Receive a Fax Drpd What Happens When Fax/Tel Mode is Selected Type of call Receiving Faxes Manually Manual Mode Receiving Faxes Automatically FAX only ModeUsing the MultiPASS With an Answering Machine Types of Ring Patterns Double Ring Your Setting Incoming Call From Fax From Telephone How Drpd Responds to Calls Receiving in Color Receiving While Registering, Copying, or Printing Unit has run out of paper BCI-21 Color BJ Tank has run out of inkBCI-21 Black BJ Tank has run out of ink BJ cartridge not installed Incorrect BJ cartridge installedBJ cartridge has run out of ink Paper jam has occurred Canceling Receiving Receiving Faxes Chapter Maintenance MultiPASS Guidelines Periodic Cleaning Cleaning the Outside of the MultiPASS Cleaning the Interior of the MultiPASSCleaning Inside the Printer Cover Document Guide Cleaning the Scanner Components Separation roller White sheet and scanning glassSeparation guide Maintenance Cleaning the Rollers BJ Cartridges and BJ Tanks BC-21e Color BJ Cartridge included with the MultiPASS Maintenance Using Ink Testing and Cleaning the BJ Cartridge Print Head Printing the Nozzle Check Cleaning the BJ Cartridge Print Head When to Replace the BJ Cartridge Replacing the BJ Cartridge Again, and press the button to move the cartridge holder Print Head do not Touch Print Head do not Touch Hold Here Maintenance Chapter Maintenance Replacing a BJ Tank in the BC-21e Color BJ Cartridge Message Action Document Guide BCI-21 Color BJ Tank Bid Maintenance Chapter Maintenance Storing a BJ Cartridge Close the storage box. Make sure the lid snaps shut Transporting the MultiPASS Chapter Troubleshooting If You Cannot Solve the Problem Clearing Jams Jams in the Automatic Document Feeder ADF Resume Jams in the Multi-Purpose Tray Message Error Code Cause LCD Messages Message Error Code Cause Action #052 BJ cartridge is Empty or its ink may Have dried out BJ cartridge may Unit is dialing You tried to make color Received black & white #005 Receiving fax Machine does not Answer Nnnn Printing Problems BJ cartridge or a BJ tank may not be installed properlyUSB-to-Parallel cable may not be the correct type Orange tape may not be removed from the BJ cartridge BJ cartridge print head may need cleaning BJ cartridge or the BJ tanks may need to be replacedPrinter driver may be conﬁgured with the wrong port Nozzles on the BJ cartridge print head may be clogged You may not be using the correct printer driver Previous software settings may not be clearedYou may not have the best media type selected Printout does not match paper size Print Quality Problems Printout curls Your page may include a large amount of inkYou may be printing on the wrong side of the paper Output is faint You may be using Fast print quality Printing takes too much time You may be using Best modeBJ cartridge print head may be worn out Fonts do not print as smoothly rounded characters Color Printing and Copying Problems Application you are using may not support color printingYou may be printing on the wrong side of the sheet Printer driver may not be selecting color Colors are broken or uneven Print mode may be wrong Printer driver may not be selecting the right media BJ tank may be empty Blue looks like purple Paper Feeding Problems Paper may not be loaded correctlySheets of paper may be sticking together Envelopes do not load Envelopes may not be loaded correctly Faxing Problems You cannot send a fax MultiPASS may have overheatedYou dialed or have been provided with an incorrect number Other party’s fax machine may be out of paper An error may have occurred during sending ECM may be disabledThere may be other documents being sent from memory Telephone line may not be working properly An error may have occurred during reception Sending fax machine may not be functioning properlyMultiPASS may have a document stored in memory Multi-purpose tray may be empty BJ cartridge print head may need cleaning Error Correction Mode ECM may be disabled Telephone Problems Unit may not be getting power Copying Problems Handset of the telephone or extension phone may be off hookMultiPASS may not be operating properly General Problems Power cord may not be supplying powerMultiPASS may have a BC-22e Photo BJ Cartridge installed If the Power Goes Out Troubleshooting Appendix a Speciﬁcations Printing Speciﬁcations Printing MethodPaper Handling Multi-Purpose Tray Capacity Auto Feed Only Paper Weight ResolutionRecommended Media Type Print Speed Printable Area-Papers BJ Cartridges Printable Area-EnvelopesBC-21e Color BJ Cartridge BC-20 Black BJ Cartridge Facsimile Fax Resolution DialingNetworking Ink Saver Copier Scanner Scanning methodScanning image processing Effective scanning width Compatibility Scanning speed Document Sizes Scanned Image MultiPASS Desktop Manager Software System Requirements General Speciﬁcations Space Requirements Auto FAX/TEL switching Activity reportAddress Book Application program Automatic image reduction Automatic redialingBi-directional parallel interface port BJ cartridge Bubble Jet BJ printing CentronicsCps Cursor Dual access Multitasking DBADialing methods Document Factory default FAX/TEL switchingExtension phone Font G3, Group 3 fax machine GraphicGrayscale Halftone ITU-T/CCITT No Chart IeeeInk Jet printer Ink saver Jack Landscape orientationLine feed Manual receiving Modem MultiPASS Desktop Manager softwareNoise Noise level One-touch speed dialing buttons OrientationPause Photo Portrait orientation Print headPrint head capping Printable area Reduction mode ReceivingReception Redialing-automatic Resolution Remote receptionReports Rotary pulse Tone/pulse setting SendingSending speed Standby UHQ Ultra High Quality Glossary Index Index Twain A-9 Index Index Index Index Index Index