Paper Feeding Problems | Canon MP-C545 specification

Paper Feeding Problems

Paper does not load.

The multi-purpose tray may contain too many sheets.

❑Make sure the paper stack in the multi-purpose tray does not exceed the paper

limit mark ( D) (see page 2-9).

Paper may not be loaded correctly.

❑Make sure the paper stack is loaded properly in the multi-purpose tray, and that the paper guide is adjusted correctly (see page 2-9).

Paper is loaded skewed. (Printing is skewed.)

Paper may not be loaded correctly.

❑Make sure the paper stack is loaded properly in the multi-purpose tray, and that the paper guide is adjusted correctly (see page 2-9).

❑Make sure the right edge of the paper stack is aligned with the right side of the multi-purpose tray and the paper guide is aligned with the left edge of the stack.

❑Make sure the paper exit path is clear.

Multiple sheets load into the unit at the same time.

Paper may not be loaded correctly.

❑Make sure the paper stack is loaded properly in the multi-purpose tray, and that the paper guide is adjusted correctly (see page 2-9).

Sheets of paper may be sticking together.

❑Be sure to fan the paper stack before placing it in the multi-purpose tray (see page 2-9).

The multi-purpose tray may contain too many sheets.

❑Make sure the paper stack in the multi-purpose tray does not exceed the paper

limit mark ( D) (see page 2-9).

❑Do not load more than approximately 100 sheets — 20 lb. (75 g/m2) paper — of plain paper in the multi-purpose tray.

❑Do not force the paper stack into the multi-purpose tray.

Troubleshooting

Chapter 7

Troubleshooting

7-23

Image 172

Canon MP-C545 Paper Feeding Problems, Paper may not be loaded correctly, Sheets of paper may be sticking together

Contents

MP-C545 C545 Disclaimer CopyrightTrademarks Power Requirements Users in the U.S.ALocation Order Information Connection of the Equipment Rights of the Telephone Company Preface Users in Canada Viii Canon Canada INC Hours a DAY, Seven Days a Week Contents Contents Xii Xiii Xiv Chapter Introduction Main Features of the MultiPASS Welcome Using the MultiPASS Desktop Manager Software Hardware and Software Requirements Supplies and Accessories BJ Cartridges and BJ Tanks Chapter Introduction Canon Specialty Papers Using Your Documentation Quick Start GuideMultiPASS C545 User’s Manual MultiPASS Desktop Manager Software Guide Type Conventions Used in This Manual Getting Help From Canon Important Safety Instructions Servicing the MultiPASS Chapter Introduction Introduction Chapter Introduction Main Components of the MultiPASS Front View Back View Inside View Receive Mode Button Operation PanelDocument Feed Lever Color/B&W Button Alarm Light Resolution ButtonOne-Touch Speed Dial/Special Function Buttons Numeric Buttons Special Function Buttons Cleaning Button Report ButtonClear Button Function Button/Light Introduction Paper Handling Type Size Weight Capacity Print Media Requirements Selecting Print Media Plain PaperEnvelopes Glossy Photo Paper High Resolution Paper Banner PaperBrilliant White Paper Shirt Transfers Greeting Cards High Gloss Film TransparenciesAssorted Paper Starter Kit Setting the Paper Thickness Lever Print Media Guidelines Do not Touch Round Shaft Guide Rail Ribbon Cable Mlo1 Loading Paper Guidelines No GAP Here No GAP Here Paper Limit Mark Loading Paper in the Multi-Purpose Tray Paper Handling Make sure the top of the stack is below the paper limit mark Loading Envelopes MultiPASS is now ready to print envelopes Specialty Paper Guidelines Using Canon’s Specialty PapersPaper Type Drying Time Printing on High Resolution Paper Using the Paper Output Guides Using the Cleaning Sheet Cl g Press Function Press Cleaning Printing on Banner Paper BClrtrid Paper Handling Paper Handling Chapter Paper Handling Paper Handling Document Handling Quantity Thickness Weight Document Requirements for Faxing, Copying, and ScanningQuantity Thickness Problem Documents Scanned Image Area Selecting Automatic/Manual Document Feed Loading Documents for Automatic Feed 6Document Handling Chapter Document Handling 8Document Handling Trouble With Multipage Documents Adding Pages to the Document Loading Documents for Manual Feed 12Document Handling Copying Documents Press Copy When copying in color When copying in black & white Press Start/Scan to begin copying Setting the Paper Type for Color Copying 16Document Handling Setting the Length of the Bottom Margin for Color Printing Plain Paper 18Document Handling Sending Faxes Adjusting the Quality of Your Faxes Setting Color or Black & White TransmissionPreparing to Send a Fax Sending in black & white Setting the Scanning Resolution Setting the resolution for black & white sending Setting the resolution for color sending Setting the Scanning Contrast Dialing Methods Sending Methods Memory SendingMemory sending Manual sending TEL= 9p7654321 Manual Sending Dial the other party’s telephone/fax number Canceling Sending Removing the Document From the Automatic Document Feeder ADF Sending Faxes Redialing When the Line Is Busy Canceling Manual RedialingManual Redialing Automatic Redialing Canceling Automatic Redialing Sequential Broadcasting Sending a Document to More Than One Destination Transmitting the Document Press the desired one-touch speed dialing buttons MultiPASS to begin scanning automatically Sending Faxes Documents Stored in Memory Printing a List of Documents in Memory Printing a Document in Memory 1ST PG ONLY? Convert CLRB&W? Deleting a Document From Memory OK to DELETE? Special Dialing Dialing Through a SwitchboardDialing a Long Distance Number TEL=011p8112345P Switching Temporarily to Tone Dialing When you have ﬁnished, press Hook to disconnect the call Chapter Receiving Faxes Fax/Tel Mode Different Ways to Receive a Fax Drpd What Happens When Fax/Tel Mode is Selected Type of call Receiving Faxes Automatically FAX only Mode Receiving Faxes Manually Manual ModeUsing the MultiPASS With an Answering Machine Types of Ring Patterns Double Ring Your Setting Incoming Call From Fax From Telephone How Drpd Responds to Calls Receiving in Color Receiving While Registering, Copying, or Printing BCI-21 Color BJ Tank has run out of ink Unit has run out of paperBCI-21 Black BJ Tank has run out of ink BJ cartridge not installed Incorrect BJ cartridge installedBJ cartridge has run out of ink Paper jam has occurred Canceling Receiving Receiving Faxes Chapter Maintenance MultiPASS Guidelines Periodic Cleaning Cleaning the Interior of the MultiPASS Cleaning the Outside of the MultiPASSCleaning Inside the Printer Cover Document Guide Cleaning the Scanner Components White sheet and scanning glass Separation rollerSeparation guide Maintenance Cleaning the Rollers BJ Cartridges and BJ Tanks BC-21e Color BJ Cartridge included with the MultiPASS Maintenance Using Ink Testing and Cleaning the BJ Cartridge Print Head Printing the Nozzle Check Cleaning the BJ Cartridge Print Head When to Replace the BJ Cartridge Replacing the BJ Cartridge Again, and press the button to move the cartridge holder Print Head do not Touch Print Head do not Touch Hold Here Maintenance Chapter Maintenance Replacing a BJ Tank in the BC-21e Color BJ Cartridge Message Action Document Guide BCI-21 Color BJ Tank Bid Maintenance Chapter Maintenance Storing a BJ Cartridge Close the storage box. Make sure the lid snaps shut Transporting the MultiPASS Chapter Troubleshooting If You Cannot Solve the Problem Clearing Jams Jams in the Automatic Document Feeder ADF Resume Jams in the Multi-Purpose Tray Message Error Code Cause LCD Messages Message Error Code Cause Action #052 BJ cartridge is Empty or its ink may Have dried out BJ cartridge may Unit is dialing You tried to make color Received black & white #005 Receiving fax Machine does not Answer Nnnn Printing Problems BJ cartridge or a BJ tank may not be installed properlyUSB-to-Parallel cable may not be the correct type Orange tape may not be removed from the BJ cartridge BJ cartridge print head may need cleaning BJ cartridge or the BJ tanks may need to be replacedPrinter driver may be conﬁgured with the wrong port Nozzles on the BJ cartridge print head may be clogged You may not be using the correct printer driver Previous software settings may not be clearedYou may not have the best media type selected Printout does not match paper size Printout curls Your page may include a large amount of ink Print Quality ProblemsYou may be printing on the wrong side of the paper Output is faint You may be using Fast print quality Printing takes too much time You may be using Best modeBJ cartridge print head may be worn out Fonts do not print as smoothly rounded characters Color Printing and Copying Problems Application you are using may not support color printingYou may be printing on the wrong side of the sheet Printer driver may not be selecting color Colors are broken or uneven Print mode may be wrong Printer driver may not be selecting the right media BJ tank may be empty Blue looks like purple Paper may not be loaded correctly Paper Feeding ProblemsSheets of paper may be sticking together Envelopes do not load Envelopes may not be loaded correctly Faxing Problems You cannot send a fax MultiPASS may have overheatedYou dialed or have been provided with an incorrect number Other party’s fax machine may be out of paper An error may have occurred during sending ECM may be disabledThere may be other documents being sent from memory Telephone line may not be working properly An error may have occurred during reception Sending fax machine may not be functioning properlyMultiPASS may have a document stored in memory Multi-purpose tray may be empty BJ cartridge print head may need cleaning Error Correction Mode ECM may be disabled Telephone Problems Unit may not be getting power Handset of the telephone or extension phone may be off hook Copying ProblemsMultiPASS may not be operating properly Power cord may not be supplying power General ProblemsMultiPASS may have a BC-22e Photo BJ Cartridge installed If the Power Goes Out Troubleshooting Appendix a Speciﬁcations Printing Speciﬁcations Printing MethodPaper Handling Multi-Purpose Tray Capacity Auto Feed Only Paper Weight ResolutionRecommended Media Type Print Speed Printable Area-Papers BJ Cartridges Printable Area-EnvelopesBC-21e Color BJ Cartridge BC-20 Black BJ Cartridge Facsimile Fax Resolution DialingNetworking Ink Saver Copier Scanner Scanning methodScanning image processing Effective scanning width Compatibility Scanning speed Document Sizes Scanned Image MultiPASS Desktop Manager Software System Requirements General Speciﬁcations Space Requirements Auto FAX/TEL switching Activity reportAddress Book Application program Automatic image reduction Automatic redialingBi-directional parallel interface port BJ cartridge Bubble Jet BJ printing CentronicsCps Cursor Dual access Multitasking DBADialing methods Document Factory default FAX/TEL switchingExtension phone Font G3, Group 3 fax machine GraphicGrayscale Halftone ITU-T/CCITT No Chart IeeeInk Jet printer Ink saver Jack Landscape orientationLine feed Manual receiving Modem MultiPASS Desktop Manager softwareNoise Noise level One-touch speed dialing buttons OrientationPause Photo Portrait orientation Print headPrint head capping Printable area Reduction mode ReceivingReception Redialing-automatic Resolution Remote receptionReports Rotary pulse Tone/pulse setting SendingSending speed Standby UHQ Ultra High Quality Glossary Index Index Twain A-9 Index Index Index Index Index Index