You may not be using the correct printer driver | Canon MP-C545

The USB-to-Parallel cable may not be the correct type.

❑Make sure the cable the one provided with your MultiPASS.

You may not be using the correct printer driver.

❑Make sure you have selected the MultiPASS C545 printer in your application and in the Chooser.

You may not have the best media type selected.

❑Try selecting Media Types other than Plain Paper (see page 2-9 in the Desktop Manager Software Guide).

Previous software settings may not be cleared.

❑Make sure the MultiPASS was cleared of the previous software settings before the print job started. See the application’s documentation.

Printout does not match paper size.

Paper may not be loaded and aligned correctly in the multi-purpose tray.

❑Make sure the paper is loaded and aligned correctly (see page 2-11).

❑The application’s page size and margin settings may be incorrect.

❑Make sure the page size and margin set in your application are correct for the paper in the multi-purpose tray.

The MultiPASS printer driver may not be selected.

❑Make sure the MultiPASS C545 USB printer driver is selected in your application and in the Chooser (see page 2-2 in the Desktop Manager Software Guide). Also, check the Page Setup dialog to make sure the correct Paper Size is selected.

nIf the BJ cartridge print head prints on the platen, clean the ink off the platen by launching SimpleText and setting the application to print 2 or 3 blank sheets of paper.

The MultiPASS suspends printing after each line.

The BJ cartridge print head may have become too hot. If this happens, the MultiPASS may be slowing its printing speed at the end of each line to protect the BJ cartridge print head.

❑Stop your print operation and wait several minutes to allow the unit to cool. Then start your operation again.

Troubleshooting

Chapter 7

Troubleshooting

7-17

Image 166

Canon MP-C545 user manual You may not be using the correct printer driver, You may not have the best media type selected

Contents

MP-C545 C545 Disclaimer CopyrightTrademarks Location Power RequirementsUsers in the U.S.A Order Information Connection of the Equipment Rights of the Telephone Company Preface Users in Canada Viii Canon Canada INC Hours a DAY, Seven Days a Week Contents Contents Xii Xiii Xiv Chapter Introduction Main Features of the MultiPASS Welcome Using the MultiPASS Desktop Manager Software Hardware and Software Requirements Supplies and Accessories BJ Cartridges and BJ Tanks Chapter Introduction Canon Specialty Papers MultiPASS C545 User’s Manual Using Your DocumentationQuick Start Guide MultiPASS Desktop Manager Software Guide Type Conventions Used in This Manual Getting Help From Canon Important Safety Instructions Servicing the MultiPASS Chapter Introduction Introduction Chapter Introduction Main Components of the MultiPASS Front View Back View Inside View Document Feed Lever Receive Mode ButtonOperation Panel Color/B&W Button One-Touch Speed Dial/Special Function Buttons Alarm LightResolution Button Numeric Buttons Special Function Buttons Clear Button Cleaning ButtonReport Button Function Button/Light Introduction Paper Handling Type Size Weight Capacity Print Media Requirements Envelopes Selecting Print MediaPlain Paper Glossy Photo Paper Brilliant White Paper High Resolution PaperBanner Paper Shirt Transfers Greeting Cards High Gloss Film TransparenciesAssorted Paper Starter Kit Setting the Paper Thickness Lever Print Media Guidelines Do not Touch Round Shaft Guide Rail Ribbon Cable Mlo1 Loading Paper Guidelines No GAP Here No GAP Here Paper Limit Mark Loading Paper in the Multi-Purpose Tray Paper Handling Make sure the top of the stack is below the paper limit mark Loading Envelopes MultiPASS is now ready to print envelopes Specialty Paper Guidelines Using Canon’s Specialty PapersPaper Type Drying Time Printing on High Resolution Paper Using the Paper Output Guides Using the Cleaning Sheet Cl g Press Function Press Cleaning Printing on Banner Paper BClrtrid Paper Handling Paper Handling Chapter Paper Handling Paper Handling Document Handling Quantity Quantity Thickness WeightDocument Requirements for Faxing, Copying, and Scanning Thickness Problem Documents Scanned Image Area Selecting Automatic/Manual Document Feed Loading Documents for Automatic Feed 6Document Handling Chapter Document Handling 8Document Handling Trouble With Multipage Documents Adding Pages to the Document Loading Documents for Manual Feed 12Document Handling Copying Documents Press Copy When copying in color When copying in black & white Press Start/Scan to begin copying Setting the Paper Type for Color Copying 16Document Handling Setting the Length of the Bottom Margin for Color Printing Plain Paper 18Document Handling Sending Faxes Preparing to Send a Fax Adjusting the Quality of Your FaxesSetting Color or Black & White Transmission Sending in black & white Setting the Scanning Resolution Setting the resolution for black & white sending Setting the resolution for color sending Setting the Scanning Contrast Dialing Methods Memory sending Sending MethodsMemory Sending Manual sending TEL= 9p7654321 Manual Sending Dial the other party’s telephone/fax number Canceling Sending Removing the Document From the Automatic Document Feeder ADF Sending Faxes Manual Redialing Redialing When the Line Is BusyCanceling Manual Redialing Automatic Redialing Canceling Automatic Redialing Sequential Broadcasting Sending a Document to More Than One Destination Transmitting the Document Press the desired one-touch speed dialing buttons MultiPASS to begin scanning automatically Sending Faxes Documents Stored in Memory Printing a List of Documents in Memory Printing a Document in Memory 1ST PG ONLY? Convert CLRB&W? Deleting a Document From Memory OK to DELETE? Special Dialing Dialing Through a SwitchboardDialing a Long Distance Number TEL=011p8112345P Switching Temporarily to Tone Dialing When you have ﬁnished, press Hook to disconnect the call Chapter Receiving Faxes Fax/Tel Mode Different Ways to Receive a Fax Drpd What Happens When Fax/Tel Mode is Selected Type of call Receiving Faxes Automatically FAX only Mode Receiving Faxes Manually Manual ModeUsing the MultiPASS With an Answering Machine Types of Ring Patterns Double Ring Your Setting Incoming Call From Fax From Telephone How Drpd Responds to Calls Receiving in Color Receiving While Registering, Copying, or Printing BCI-21 Color BJ Tank has run out of ink Unit has run out of paperBCI-21 Black BJ Tank has run out of ink BJ cartridge has run out of ink BJ cartridge not installedIncorrect BJ cartridge installed Paper jam has occurred Canceling Receiving Receiving Faxes Chapter Maintenance MultiPASS Guidelines Periodic Cleaning Cleaning the Interior of the MultiPASS Cleaning the Outside of the MultiPASSCleaning Inside the Printer Cover Document Guide Cleaning the Scanner Components White sheet and scanning glass Separation rollerSeparation guide Maintenance Cleaning the Rollers BJ Cartridges and BJ Tanks BC-21e Color BJ Cartridge included with the MultiPASS Maintenance Using Ink Testing and Cleaning the BJ Cartridge Print Head Printing the Nozzle Check Cleaning the BJ Cartridge Print Head When to Replace the BJ Cartridge Replacing the BJ Cartridge Again, and press the button to move the cartridge holder Print Head do not Touch Print Head do not Touch Hold Here Maintenance Chapter Maintenance Replacing a BJ Tank in the BC-21e Color BJ Cartridge Message Action Document Guide BCI-21 Color BJ Tank Bid Maintenance Chapter Maintenance Storing a BJ Cartridge Close the storage box. Make sure the lid snaps shut Transporting the MultiPASS Chapter Troubleshooting If You Cannot Solve the Problem Clearing Jams Jams in the Automatic Document Feeder ADF Resume Jams in the Multi-Purpose Tray Message Error Code Cause LCD Messages Message Error Code Cause Action #052 BJ cartridge is Empty or its ink may Have dried out BJ cartridge may Unit is dialing You tried to make color Received black & white #005 Receiving fax Machine does not Answer Nnnn USB-to-Parallel cable may not be the correct type Printing ProblemsBJ cartridge or a BJ tank may not be installed properly Orange tape may not be removed from the BJ cartridge Printer driver may be conﬁgured with the wrong port BJ cartridge print head may need cleaningBJ cartridge or the BJ tanks may need to be replaced Nozzles on the BJ cartridge print head may be clogged You may not have the best media type selected You may not be using the correct printer driverPrevious software settings may not be cleared Printout does not match paper size Printout curls Your page may include a large amount of ink Print Quality ProblemsYou may be printing on the wrong side of the paper BJ cartridge print head may be worn out Output is faint You may be using Fast print qualityPrinting takes too much time You may be using Best mode Fonts do not print as smoothly rounded characters You may be printing on the wrong side of the sheet Color Printing and Copying ProblemsApplication you are using may not support color printing Printer driver may not be selecting color Colors are broken or uneven Print mode may be wrong Printer driver may not be selecting the right media BJ tank may be empty Blue looks like purple Paper may not be loaded correctly Paper Feeding ProblemsSheets of paper may be sticking together Envelopes do not load Envelopes may not be loaded correctly You dialed or have been provided with an incorrect number Faxing ProblemsYou cannot send a fax MultiPASS may have overheated Other party’s fax machine may be out of paper There may be other documents being sent from memory An error may have occurred during sendingECM may be disabled Telephone line may not be working properly MultiPASS may have a document stored in memory An error may have occurred during receptionSending fax machine may not be functioning properly Multi-purpose tray may be empty BJ cartridge print head may need cleaning Error Correction Mode ECM may be disabled Telephone Problems Unit may not be getting power Handset of the telephone or extension phone may be off hook Copying ProblemsMultiPASS may not be operating properly Power cord may not be supplying power General ProblemsMultiPASS may have a BC-22e Photo BJ Cartridge installed If the Power Goes Out Troubleshooting Appendix a Speciﬁcations Paper Handling Printing SpeciﬁcationsPrinting Method Multi-Purpose Tray Capacity Auto Feed Only Recommended Media Type Paper WeightResolution Print Speed Printable Area-Papers BC-21e Color BJ Cartridge BJ CartridgesPrintable Area-Envelopes BC-20 Black BJ Cartridge Facsimile Networking Fax ResolutionDialing Ink Saver Copier Scanning image processing ScannerScanning method Effective scanning width Compatibility Scanning speed Document Sizes Scanned Image MultiPASS Desktop Manager Software System Requirements General Speciﬁcations Space Requirements Address Book Auto FAX/TEL switchingActivity report Application program Bi-directional parallel interface port Automatic image reductionAutomatic redialing BJ cartridge Cps Bubble Jet BJ printingCentronics Cursor Dialing methods Dual access MultitaskingDBA Document Extension phone Factory defaultFAX/TEL switching Font Grayscale G3, Group 3 fax machineGraphic Halftone Ink Jet printer ITU-T/CCITT No ChartIeee Ink saver Line feed JackLandscape orientation Manual receiving Noise ModemMultiPASS Desktop Manager software Noise level Pause One-touch speed dialing buttonsOrientation Photo Print head capping Portrait orientationPrint head Printable area Reception Reduction modeReceiving Redialing-automatic Reports ResolutionRemote reception Rotary pulse Sending speed Tone/pulse settingSending Standby UHQ Ultra High Quality Glossary Index Index Twain A-9 Index Index Index Index Index Index