If You Cannot Solve the Problem | Canon MP-C545 instruction

If You Cannot Solve the Problem

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If you have a problem with your MultiPASS and you cannot resolve it by referring to the information in this chapter, contact your local authorized Canon dealer sales or service representative.

Canon’s support personnel are trained in the technical support of Canon’s products and should be able to help you with your problem.

Attempting to repair the MultiPASS yourself may void the limited warranty as to that repair. See the limited warranty card for details.

If the MultiPASS makes strange noises, emits smoke or strange smells, unplug it immediately and call the Canon Customer Care Center (see page 1-9). Do not attempt to disassemble or repair the unit yourself.

If you need to contact Canon directly, make sure you have the following information:

❑Product name MultiPASS C545

❑Serial number

The serial number is located on the label on the back of the unit.

CANON INC.	H X X X X X
CANON INC.	X X X X

SERIAL No. X X X X X X X

❑MultiPASS Desktop Manager software version number

In the MultiPASS Desktop Manager folder on your hard drive, click on the ScanTastic icon, or, in the Extensions folder, click the MultiPASS C545 printer driver icon. Choose Get Info from the File menu.

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Troubleshooting

Chapter 7

Image 151

Canon MP-C545 user manual If You Cannot Solve the Problem

Contents

MP-C545 C545 Disclaimer CopyrightTrademarks Order Information Power RequirementsUsers in the U.S.A Location Connection of the Equipment Rights of the Telephone Company Preface Users in Canada Viii Canon Canada INC Hours a DAY, Seven Days a Week Contents Contents Xii Xiii Xiv Chapter Introduction Welcome Main Features of the MultiPASS Hardware and Software Requirements Using the MultiPASS Desktop Manager Software BJ Cartridges and BJ Tanks Supplies and Accessories Chapter Introduction Canon Specialty Papers MultiPASS Desktop Manager Software Guide Using Your DocumentationQuick Start Guide MultiPASS C545 User’s Manual Type Conventions Used in This Manual Getting Help From Canon Servicing the MultiPASS Important Safety Instructions Chapter Introduction Introduction Chapter Introduction Front View Main Components of the MultiPASS Inside View Back View Color/B&W Button Receive Mode ButtonOperation Panel Document Feed Lever Numeric Buttons Alarm LightResolution Button One-Touch Speed Dial/Special Function Buttons Special Function Buttons Function Button/Light Cleaning ButtonReport Button Clear Button Introduction Paper Handling Print Media Requirements Type Size Weight Capacity Glossy Photo Paper Selecting Print MediaPlain Paper Envelopes Shirt Transfers Greeting Cards High Resolution PaperBanner Paper Brilliant White Paper High Gloss Film TransparenciesAssorted Paper Starter Kit Print Media Guidelines Setting the Paper Thickness Lever Do not Touch Round Shaft Guide Rail Ribbon Cable Mlo1 Guidelines Loading Paper No GAP Here No GAP Here Paper Limit Mark Loading Paper in the Multi-Purpose Tray Paper Handling Make sure the top of the stack is below the paper limit mark Loading Envelopes MultiPASS is now ready to print envelopes Specialty Paper Guidelines Using Canon’s Specialty PapersPaper Type Drying Time Using the Paper Output Guides Printing on High Resolution Paper Using the Cleaning Sheet Cl g Press Function Press Cleaning Printing on Banner Paper BClrtrid Paper Handling Paper Handling Chapter Paper Handling Paper Handling Document Handling Thickness Quantity Thickness WeightDocument Requirements for Faxing, Copying, and Scanning Quantity Problem Documents Scanned Image Area Selecting Automatic/Manual Document Feed 6Document Handling Loading Documents for Automatic Feed Chapter Document Handling 8Document Handling Trouble With Multipage Documents Adding Pages to the Document Loading Documents for Manual Feed 12Document Handling Press Copy Copying Documents When copying in black & white When copying in color Press Start/Scan to begin copying 16Document Handling Setting the Paper Type for Color Copying Plain Paper Setting the Length of the Bottom Margin for Color Printing 18Document Handling Sending Faxes Sending in black & white Adjusting the Quality of Your FaxesSetting Color or Black & White Transmission Preparing to Send a Fax Setting the resolution for black & white sending Setting the Scanning Resolution Setting the resolution for color sending Dialing Methods Setting the Scanning Contrast Manual sending Sending MethodsMemory Sending Memory sending TEL= 9p7654321 Manual Sending Dial the other party’s telephone/fax number Canceling Sending Removing the Document From the Automatic Document Feeder ADF Sending Faxes Automatic Redialing Redialing When the Line Is BusyCanceling Manual Redialing Manual Redialing Canceling Automatic Redialing Sending a Document to More Than One Destination Sequential Broadcasting Press the desired one-touch speed dialing buttons Transmitting the Document MultiPASS to begin scanning automatically Sending Faxes Printing a List of Documents in Memory Documents Stored in Memory Printing a Document in Memory 1ST PG ONLY? Convert CLRB&W? Deleting a Document From Memory OK to DELETE? Special Dialing Dialing Through a SwitchboardDialing a Long Distance Number TEL=011p8112345P Switching Temporarily to Tone Dialing When you have ﬁnished, press Hook to disconnect the call Chapter Receiving Faxes Different Ways to Receive a Fax Fax/Tel Mode Drpd Type of call What Happens When Fax/Tel Mode is Selected Receiving Faxes Automatically FAX only Mode Receiving Faxes Manually Manual ModeUsing the MultiPASS With an Answering Machine Double Ring Types of Ring Patterns How Drpd Responds to Calls Your Setting Incoming Call From Fax From Telephone Receiving While Registering, Copying, or Printing Receiving in Color BCI-21 Color BJ Tank has run out of ink Unit has run out of paperBCI-21 Black BJ Tank has run out of ink Paper jam has occurred BJ cartridge not installedIncorrect BJ cartridge installed BJ cartridge has run out of ink Canceling Receiving Receiving Faxes Chapter Maintenance MultiPASS Guidelines Periodic Cleaning Cleaning the Interior of the MultiPASS Cleaning the Outside of the MultiPASSCleaning Inside the Printer Cover Document Guide Cleaning the Scanner Components White sheet and scanning glass Separation rollerSeparation guide Maintenance Cleaning the Rollers BC-21e Color BJ Cartridge included with the MultiPASS BJ Cartridges and BJ Tanks Maintenance Using Ink Printing the Nozzle Check Testing and Cleaning the BJ Cartridge Print Head Cleaning the BJ Cartridge Print Head When to Replace the BJ Cartridge Replacing the BJ Cartridge Again, and press the button to move the cartridge holder Print Head do not Touch Print Head do not Touch Hold Here Maintenance Chapter Maintenance Message Action Replacing a BJ Tank in the BC-21e Color BJ Cartridge Document Guide BCI-21 Color BJ Tank Bid Maintenance Chapter Maintenance Storing a BJ Cartridge Close the storage box. Make sure the lid snaps shut Transporting the MultiPASS Chapter Troubleshooting If You Cannot Solve the Problem Jams in the Automatic Document Feeder ADF Clearing Jams Resume Jams in the Multi-Purpose Tray LCD Messages Message Error Code Cause Message Error Code Cause Action #052 BJ cartridge is Empty or its ink may Have dried out BJ cartridge may Unit is dialing You tried to make color Received black & white #005 Receiving fax Machine does not Answer Nnnn Orange tape may not be removed from the BJ cartridge Printing ProblemsBJ cartridge or a BJ tank may not be installed properly USB-to-Parallel cable may not be the correct type Nozzles on the BJ cartridge print head may be clogged BJ cartridge print head may need cleaningBJ cartridge or the BJ tanks may need to be replaced Printer driver may be conﬁgured with the wrong port Printout does not match paper size You may not be using the correct printer driverPrevious software settings may not be cleared You may not have the best media type selected Printout curls Your page may include a large amount of ink Print Quality ProblemsYou may be printing on the wrong side of the paper Fonts do not print as smoothly rounded characters Output is faint You may be using Fast print qualityPrinting takes too much time You may be using Best mode BJ cartridge print head may be worn out Printer driver may not be selecting color Color Printing and Copying ProblemsApplication you are using may not support color printing You may be printing on the wrong side of the sheet Printer driver may not be selecting the right media Colors are broken or uneven Print mode may be wrong Blue looks like purple BJ tank may be empty Paper may not be loaded correctly Paper Feeding ProblemsSheets of paper may be sticking together Envelopes do not load Envelopes may not be loaded correctly Other party’s fax machine may be out of paper Faxing ProblemsYou cannot send a fax MultiPASS may have overheated You dialed or have been provided with an incorrect number Telephone line may not be working properly An error may have occurred during sendingECM may be disabled There may be other documents being sent from memory Multi-purpose tray may be empty An error may have occurred during receptionSending fax machine may not be functioning properly MultiPASS may have a document stored in memory BJ cartridge print head may need cleaning Error Correction Mode ECM may be disabled Unit may not be getting power Telephone Problems Handset of the telephone or extension phone may be off hook Copying ProblemsMultiPASS may not be operating properly Power cord may not be supplying power General ProblemsMultiPASS may have a BC-22e Photo BJ Cartridge installed If the Power Goes Out Troubleshooting Appendix a Speciﬁcations Multi-Purpose Tray Capacity Auto Feed Only Printing SpeciﬁcationsPrinting Method Paper Handling Print Speed Paper WeightResolution Recommended Media Type Printable Area-Papers BC-20 Black BJ Cartridge BJ CartridgesPrintable Area-Envelopes BC-21e Color BJ Cartridge Facsimile Ink Saver Fax ResolutionDialing Networking Copier Effective scanning width Compatibility ScannerScanning method Scanning image processing Document Sizes Scanning speed Scanned Image System Requirements MultiPASS Desktop Manager Software General Speciﬁcations Space Requirements Application program Auto FAX/TEL switchingActivity report Address Book BJ cartridge Automatic image reductionAutomatic redialing Bi-directional parallel interface port Cursor Bubble Jet BJ printingCentronics Cps Document Dual access MultitaskingDBA Dialing methods Font Factory defaultFAX/TEL switching Extension phone Halftone G3, Group 3 fax machineGraphic Grayscale Ink saver ITU-T/CCITT No ChartIeee Ink Jet printer Manual receiving JackLandscape orientation Line feed Noise level ModemMultiPASS Desktop Manager software Noise Photo One-touch speed dialing buttonsOrientation Pause Printable area Portrait orientationPrint head Print head capping Redialing-automatic Reduction modeReceiving Reception Rotary pulse ResolutionRemote reception Reports Standby Tone/pulse settingSending Sending speed UHQ Ultra High Quality Glossary Index Index Twain A-9 Index Index Index Index Index Index