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Cisco Systems AIRCAP1552EAK9RF Troubleshooting, Guidelines for Using the Access Points, page

Models: AIRPWRINJ15002 AIRCAP1552EUAK9 AIRCAP1552EAK9RF

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Troubleshooting

C H A P T E R 3

Troubleshooting

This chapter provides troubleshooting procedures for basic problems with the access point. For the most up-to-date, detailed troubleshooting information, refer to the Cisco Technical Support and Documentation website at the following URL:

http://www.cisco.com/cisco/web/support/index.html

Sections in this chapter include:

•Guidelines for Using the Access Points, page 3-2

•Controller MAC Filter List, page 3-3

•Using DHCP Option 43, page 3-4

•Monitoring the Access Point LEDs, page 3-4

•Verifying Controller Association, page 3-5

•Changing the Bridge Group Name, page 3-6

•Connecting to the Access Point Locally, page 3-6

•Access Point Power Injector, page 3-8

•Using the Reset Button, page 3-9

Cisco Aironet 1550 Series Outdoor Mesh Access Point Hardware Installation Guide

	OL-24247-01	3-1

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Cisco Systems AIRCAP1552EAK9RF manual Troubleshooting, Guidelines for Using the Access Points, page, C H A P T E R

Contents

Americas Headquarters April Revised February 20Cisco Systems, Inc 170 West Tasman Drive San Jose, CA 800 553-NETS Fax 408Turn the television or radio antenna until the interference stops Objectives ConnectorsC O N T E N T S PrefaceGPS Option Mounting Bracket Assembly on a PoleWarnings Assembling the Pole Clamp Bracket and the Mounting BracketTroubleshooting Antenna N-Type Connector LocationsConnecting a Fiber-Optic Cable to the Access Point Adding the Access Point MAC Addresses to the Controller Filter ListBefore Beginning the Installation or Replacement Connecting the Backup Battery Cable and Closing the Radio Cover93/42/EEC English Translation B-12 Operation of Cisco Aironet Access Points in Brazil B-11Access Point Pinouts E-1 EU Declaration of Conformity B-11viii ContentsOL-24247-01 Preface ObjectivesAudience Backup Battery Installing the Access PointTroubleshooting Installing or Replacing theitalic screen font Varoitus TÄRKEITÄ TURVALLISUUSOHJEITA Aviso INSTRUÇÕES IMPORTANTES DE SEGURANÇA xiiiEste símbolo de aviso significa perigo. Você se encontra em uma situação em que há risco de lesões corporais. Antes de trabalhar com qualquer equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e familiarize-se com as práticas padrão de prevenção de acidentes. Use o número da declaração fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham o dispositivo OL-24247-01 Running H/F Running H/FFinding the Product Serial Number Related Documentsxvii Obtaining Documentation, Support, and Security Guidelinesxviii Running H/F Running H/FOL-24247-01 C H A P T E R About the 1552 Access PointHardware Models, page Hardware Features, page Overviewless/ps5679/ps5861/productdatasheet0900aecd less/ps5679/ps5861/productdatasheet0900aecdHardware Models 80537b6a.html80537b6a.html less/ps5679/ps5861/productdatasheet0900aecdless/ps5679/ps5861/productdatasheet0900aecd less/ps5679/ps5861/productdatasheet0900aecdAntennas Battery Backup OptionPower Options Regulatory DomainsMultiple Radio Operation, page Antenna Configurations, page Hardware FeaturesConnectors Connectors, page Antenna Port Locations, pageConnectors 1552E/1552EU ConnectorsChapter 1 Overview Hardware Features Console portNot used Access Point Model AIR-CAP1552EU-x-K9 Top Connectors1552I Connectors 1552C/1552CU ConnectorsAccess Point Model AIR-CAP1552I-x-K9 Bottom Connectors Figure 1-7 Access Point Model AIR-CAP1552CU-x-K9 Top Connectors AIR-CAP1552CU-x-K9 Connectors for All Models1-10 Figure 1-9 Access Point DC Power Connector and Ground Lug All Models1-11 Antenna Port Locations1-12 Multiple Radio OperationAntenna Configurations Low Profile Dual-Band 2.4/5-GHz Omni Antenna Array1-13 1-14 Cisco Aironet Dual-Band Omnidirectional Antenna AIR-ANT2547V-N1-15 1-16 AIR-CAP1552EU-x-K9 and AIR-CAP1552CU-x-K9 1-17Cisco Aironet 2.4-GHz 2-dBi Omnidirectional Antenna AIR-ANT2420V-N Cisco Aironet 2.4-GHz 5-dBi Omnidirectional Antenna AIR-ANT2450V-N1-18 1-19 Cisco Aironet 2.4-GHz 8-dBi Omnidirectional Antenna AIR-ANT2480V-NCisco Aironet 5-GHz 4-dBi Omnidirectional Antenna AIR-ANT5140V-N Cisco Aironet 5-GHz 8-dBi Omnidirectional Antenna AIR-ANT5180V-N1-20 1-21 Multiple Power SourcesCable Modem POC Ethernet PoE Ports1-22 Fiber Option 1-23Warning Class 1 laser product. Statement 1-24 GPS OptionMetal Enclosure Optional Hardware1-25 Wireless BackhaulNetwork Deployment Examples Point-to-Point BridgingFigure 1-24 Access Point to Multipoint Bridging Example Point-to-Multipoint Bridging1-26 Figure 1-23 Access Point Point-to-Point Bridging ExamplePoint-to-Multipoint Mesh Network 1-27Figure 1-25 Typical Mesh Configuration Using Access Points 1-28 Layer 3 Network OperationAvoiding Damage to Radios in a Testing Environment, page Installing the Access PointUnpacking the Access Point, page Tools and Hardware, page Warnings, page Safety Information, pageCable Strand Installation Hardware and Tools, page Unpacking the Access PointPackage Contents Pole Installation Hardware and Tools, pageOptional Tools and Hardware That You Supply Pole Installation Hardware and ToolsCable Strand Installation Hardware and Tools WarningsSAVE THESE INSTRUCTIONS Safety Information FCC Safety Compliance StatementSafety Precautions Warning The AC power supply has double pole/neutral fusing. Statement Avoiding Damage to Radios in a Testing Environment Site Surveys Installation GuidelinesBecoming Familiar with Access Point Installation Components Before Beginning the InstallationBuilding roof-overhang 2-10Figure 2-2 Pole Mount Installation 2-11Cable Strand Mounting Kit brackets 2-12Opening the Access Point Hinged Cover Closing the Access Point Hinged Cover2-13 Mounting the Access Point Installation Options2-14 Installing the Mounting Bracket on a Wall All Models, page Access Point Mounting OrientationInstalling the Mounting Bracket on a Wall All Models Access Point Mounting Orientation, page2-16 Materials RequiredIn Kit Access point quick mount notches 2-17Installing the Mounting Bracket on a Pole All Models Assembling the Pole Clamp Bracket and the Mounting Bracket2-18 M8 x1.25x16 bolts with lock washers 2-19Mounting Bracket Assembly on a Pole 2-20Material Needed to Mount Access Point on a Pole 2-21 Metal strap open space 2-222-23 Installing 1552E, 1552EU, or 1552I in the Mounting Bracket345827 2-24Figure 2-14 Location of Access Point Top Support Bolt Hole on Chapter 2 Installing the Access Point Mounting the Access PointFigure 2-15 Access Point 1552E/1552EU Hanging in Mounting Bracket 2-25Cable Strand Mounting the 1552C or 1552CU Access Point, page Installing 1552C or 1552CU in the Mounting BracketCable Strand Mounting the 1552C or 1552CU Access Point 2-26To mount the access point, follow these steps 2-27M8 x16 bolts with lock washers 2-28Figure 2-19 Attach the Cable Strand to the Cable Mount Brackets 2-292-30 Mounting the 1552C or 1552CU Access Point on a Pole/WallUnused 2-312-32 Figure 2-23 Mounting Bracket Position for Vault Mounting 2-33Figure 2-24 Attaching Grounding Lug to Grounding Point 2-34Figure 2-25 1552C Access Point Facing Up in Vault Location 2-35Product ID Installing Antennas2-36 FrequencyAntenna N-Type Connector Locations 2-37Figure 2-26 Antenna Port Locations - Model AIR-CAP1552E-x-K9 2-38 Antenna Mounting OptionsFigure 2-29 AIR-CAP1552E-x-K9 2-39Chapter 2 Installing the Access Point Installing Antennas Figure 2-28 AIR-CAP1552C-x-K9 and AIR-CAP1552I-x-K9AIR-ANT5180V-N AIR-ANT2450V-N or AIR-ANT2480V-N 2-40Grounding the Access Point 2-41Safety Precautions 2-42 Connecting a Fiber-Optic Cable to the Access PointFigure 2-32 Fiber-Optic Cable Components 2-43Thread end 2-44120 VAC-Connecting an AC Power Cable to the Access Point, page Powering the Access PointConnecting a 1500 Series Power Injector Connecting a 1500 Series Power Injector, pageConnecting an Ethernet Cable to the Access Point Step 7 Continue with What to Do Next, page2-46 AIR-CAP1552EU-x-K9 2-47Figure 2-35 liquid-tight Adapter 2-482-49 Cord Diameter 2-50AC Power Cord AC Power Cord InformationConnecting Streetlight AC Power Statement2-51 Figure 2-38 Using the Streetlight Power Tap Adapter 2-52Figure 2-39 AC Power Connector - Shown on Access Point Model AIR-CAP1552E-x-K9 2-53Connecting an AC Power Cable to the Access Point 2-54Statement 2-55 Connecting a DC Power Cable to the Access Point2-56 Figure 2-41 Location of the DC Power Liquid-Tight AdapterFigure 2-42 Liquid-Tight Adapter Securing screws 2-572-58 Connecting a Cable POC Power to the Access PointFigure 2-45 RF Splitter Components 2-59Configuring the Access Point Adding the Access Point MAC Addresses to the Controller Filter List2-60 2-61 Configuring a RAPConfiguring a Bridge Group Name Step 2 Choose SECURITY MAC Filtering NewThe BGN is a string of ten characters maximum. A factory-set bridge group name NULL VALUE is assigned during manufacturing. It is not visible to you, but allows new access point radios to join a network of new access points. The BGN can be reconfigured from the Controller CLI and GUI. After configuring the BGN, the access point reboots 2-62What to Do Next 2-63Step 5 Click Apply 2-64 Chapter 2 Installing the Access Point What to Do NextOL-24247-01 Monitoring the Access Point LEDs, page TroubleshootingGuidelines for Using the Access Points, page Controller MAC Filter List, page Using DHCP Option 43, pageGuidelines for Using the Access Points Important NotesConvergence Delays MAP Data Traffic Controller MAC Filter ListBridge Loop Controller DHCP ServerMonitoring the Access Point LEDs Using DHCP OptionVerifying Controller Association Color1Meaning Changing the Bridge Group Name Connecting to the Access Point LocallyAIR-CAP1552EU-x-K9 AIR-CAP1552CU-x-K9, and AIR-CAP1552I-x-K9Figure 3-4 Power Injector Connectors and LEDs Access Point Power InjectorMonitoring the Power Injector LEDs Using the Reset ButtonReboot the Access Point Disabling Backup Battery Power3-10 Note The battery backup unit is reactivated when the access point is rebooted power cycled again 3-113-12 Chapter 3 Troubleshooting Using the Reset ButtonOL-24247-01 Removing a Backup Battery, page Installing a New Backup Battery, page Installing or Replacing the Backup BatteryBefore Beginning the Installation or Replacement, page Opening the Access Point Radio Cover, pageBefore Beginning the Installation or Replacement Opening the Access Point Radio Cover Removing a Backup Battery Figure 4-3 Backup Battery Screws Installing a New Backup BatteryConnecting the Backup Battery Cable and Closing the Radio Cover What to Do NextFigure 4-4 Radio Cover Screw Tightening Sequence A P P E N D I X A Translated Safety WarningsStep 5 Click Install and Upgrade Step 6 Click Install and Upgrade GuidesOL-24247-01 Appendix A Translated Safety WarningsDeclaration of Conformity for RF Exposure, page B-7 Declarations of Conformity and Regulatory InformationA P P E N D I X B Industry Canada, page B-3Tested To Comply With FCC Standards FOR HOME OR OFFICE USE ModelsFCC Certification number ManufacturerIC Certification Number Industry CanadaDeclaration of Conformity for RF Exposure Canadian Compliance StatementEuropean Community, Switzerland, Norway, Iceland, and Liechtenstein Access Point ModelsOL-24247-01 Appendix B Declarations of Conformity and Regulatory InformationPage Australia United StatesCanada European UnionGuidelines for Operating Cisco Aironet Access Points in Japan Lightweight Access Point ModelJapanese Translation English TranslationAdministrative Rules for Cisco Aironet Access Points in Taiwan VCCI Statement for JapanChinese Translation Chinese Translation English Translation B-10English Translation EU Declaration of Conformity Operation of Cisco Aironet Access Points in BrazilStatement 371-Power Cable and AC Adapter Access Point ModelsEnglish Translation Regulatory InformationPortuguese Translation B-12Step 5 Click Install and Upgrade Channels and Power LevelsStep 3 Click Wireless A P P E N D I X COL-24247-01 Appendix C Channels and Power Levelssee Table D-2 and Access Point SpecificationsTable D-3 for power A P P E N D I X DTable D-1 Access Point Specifications continuedCategory Category SpecificationsOptional components Total Power ConsumptionTotal power budget when using DC power source Total power budget when using DC power sourceTotal power budget when using POC power source Total power budget when using AC power source40-MHz Rate Mbps MCS IndexGI 2 = 800ns GI = 400nsOL-24247-01 Appendix D Access Point SpecificationsA P P E N D I X E Access Point PinoutsTable E-4 Power Injector Input Connector To Switch PinoutsPower Injector Output Connector To AP Pinouts Table E-3Configuring DHCP Option A P P E N D I X FOverview, page F-2 Overview Access PointVendor Class Identifier VCI Configuring Option 43 for 1000, 1500, and 1550 Series Access Points Type + Length + Value GL-1 G L O S S A R YGL-2 GL-3 A device that connects two otherwise incompatible networks togetherGL-4 GL-5 GL-6