Preface
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| Obtaining Technical Assistance |
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| Access to all tools on the Cisco Support website requires a Cisco.com user ID and | |
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| password. If you have a valid service contract but do not have a user ID or | |
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| password, you can register at this URL: | |
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| http://tools.cisco.com/RPF/register/register.do | |
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Note | Before you submit a request for service online or by phone, use the | |||
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| Cisco Product Identification Tool to locate your product serial number. You can | |
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| access this tool from the Cisco Support website by clicking the Get Tools & | |
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| Resources link, clicking the All Tools | |
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| Cisco Product Identification Tool from the alphabetical list. This tool offers | |
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| three search options: by product ID or model name; by tree view; or, for certain | |
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| products, by copying and pasting show command output. Search results show an | |
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| illustration of your product with the serial number label location highlighted. | |
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| Locate the serial number label on your product and record the information | |
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| before placing a service call. | |
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Tip | Displaying and Searching on Cisco.com | |||
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| If you suspect that the browser is not refreshing a web page, force the browser to | |
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| update the web page by holding down the Ctrl key while pressing F5. | |
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| To find technical information, narrow your search to look in technical | |
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| documentation, not the entire Cisco.com website. After using the Search box on | |
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| the Cisco.com home page, click the Advanced Search link next to the Search box | |
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| on the resulting page and then click the Technical Support & Documentation | |
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| radio button. | |
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| To provide feedback about the Cisco.com website or a particular technical | |
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| document, click Contacts & Feedback at the top of any Cisco.com web page. | |
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Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended
Installing Management Center for Cisco Security Agents 5.2
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