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Installing Management Center for Cisco Security Agents 5.2
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Preface
Obtaining Technical Assistance
Access to all tools on the Cisco Support website requires a Cisco.com user ID and
password. If you have a valid service contract but do not have a user ID or
password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note Before you submit a request for service online or by phone, use the
Cisco Product Identification Tool to locate your product serial number. You can
access this tool from the Cisco Support website by clicking the Get Tools &
Resources link, clicking the All Tools (A-Z) tab, and then choosing
Cisco Product Identification Tool from the alphabetical list. This tool offers
three search options: by product ID or model name; by tree view; or, for certain
products, by copying and pasting show command output. Search results show an
illustration of your product with the serial number label location highlighted.
Locate the serial number label on your product and record the information
before placing a service call.
Tip Displaying and Searching on Cisco.com
If you suspect that the browser is not refreshing a web page, force the browser to
update the web page by holding down the Ctrl key while pressing F5.
To find technical information, narrow your search to look in technical
documentation, not the entire Cisco.com website. After using the Search box on
the Cisco.com home page, click the Advanced Search link next to the Search box
on the resulting page and then click the Technical Support & Documentation
radio button.
To provide feedback about the Cisco.com website or a particular technical
document, click Contacts & Feedback at the top of any Cisco.com web page.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4
service requests. (S3 and S4 service requests are those in which your network is
minimally impaired or for which you require product information.) After you
describe your situation, the TAC Service Request Tool provides recommended