Chapter 8 Troubleshooting

Troubleshooting Overview

Generating a File for Technical Support

In order for technical support to be most effective, the user should provide them with the information contained in the system logs. Use the logger get support-filecommand to generate a support file for the use of Cisco technical support staff.

To generate a log file for technical support, complete the following steps:

Step 1 From the SCE 2000# prompt, type logger get support-file filename and press Enter.

The support information file is created using the specified filename, and the SCE 2000# prompt appears. This operation may take some time.

Check the LEDs

The front panel LEDS are the most immediate problem-detection mechanism of the platform. Refer to the following sections for information on SCE 2000 platform LEDS:

Front Panel (on page 2-3)

LEDs (on page 4-17)

SCE 2000 Operational Status (on page 8-8)

SCE 2000 4xGBE Installation and Configuration Guide

 

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Cisco Systems SCE 2000 4xGBE manual Check the LEDs, LEDs on

SCE 2000 4xGBE specifications

The Cisco Systems SCE 2000 4xGBE is a robust solution designed to optimize IP networks and enhance service delivery. As a member of Cisco's Service Control Engine (SCE) product line, this device is particularly suited for service providers looking to manage network traffic, improve service quality, and provide a suite of advanced management features.

One of the standout features of the SCE 2000 is its ability to process and analyze network traffic in real-time. This capability allows operators to gain insights into user behavior, application usage, and overall network performance. By utilizing deep packet inspection technology, the SCE 2000 can identify different types of traffic, enabling network managers to enforce policies and prioritize critical applications effectively.

In terms of interface capabilities, the SCE 2000 offers four 1 Gigabit Ethernet (GbE) ports. This versatility allows for easy integration into existing network infrastructure while ensuring ample bandwidth for data transfer. The device supports both IPv4 and IPv6 protocols, making it future-proof and suitable for evolving network demands.

One of the significant technologies employed by the SCE 2000 is Service Level Agreement (SLA) management. This feature ensures that service providers can meet their commitments to customers by monitoring performance metrics such as latency, jitter, and packet loss. The ability to generate reports based on SLA compliance allows for better customer engagement and transparency.

Additionally, the SCE 2000 facilitates dynamic resource allocation, enabling service providers to adapt network resources based on current demand. This elasticity is crucial in managing peak loads and ensuring a seamless user experience. Furthermore, the device’s support for Quality of Service (QoS) policies ensures that critical applications receive the necessary bandwidth and resources dedicated to maintaining operational efficiency.

The SCE 2000 also emphasizes security with features such as intrusion detection and prevention capabilities, helping protect the integrity of the network. This combination of performance monitoring, traffic management, and security makes the SCE 2000 an invaluable tool for service providers.

In conclusion, the Cisco Systems SCE 2000 4xGBE is a powerful network management solution that excels in providing real-time traffic management, SLA compliance, and security features. Its capabilities make it an essential component for service providers aiming to optimize their networks while delivering high-quality services to their customers.