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Cisco Systems SCE 2000 4xGBE manual Check the LEDs, Generating a File for Technical Support

Models: SCE 2000 4xGBE

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Generating a File for Technical Support

Chapter 8 Troubleshooting

Troubleshooting Overview

Generating a File for Technical Support

In order for technical support to be most effective, the user should provide them with the information contained in the system logs. Use the logger get support-filecommand to generate a support file for the use of Cisco technical support staff.

To generate a log file for technical support, complete the following steps:

Step 1 From the SCE 2000# prompt, type logger get support-file filename and press Enter.

The support information file is created using the specified filename, and the SCE 2000# prompt appears. This operation may take some time.

Check the LEDs

The front panel LEDS are the most immediate problem-detection mechanism of the platform. Refer to the following sections for information on SCE 2000 platform LEDS:

•Front Panel (on page 2-3)

•LEDs (on page 4-17)

•SCE 2000 Operational Status (on page 8-8)

SCE 2000 4xGBE Installation and Configuration Guide

	OL-7824-02	8-7

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Cisco Systems SCE 2000 4xGBE manual Check the LEDs, Generating a File for Technical Support, Front Panel on page

Contents

Version OL-7824-02 SCE 2000 4xGBE Installation and Configuration GuideCorporate Headquarters Cisco Systems, Inc 170 West Tasman Drive San Jose, CA USATurn the television or radio antenna until the interference stops SCE 2000 4xGBE Installation and Configuration GuidePreface C O N T E N T SIntroduction Overview of the SCE 2000 PlatformInstallation and Maintenance Connecting the Management Interfaces and Performing Initial SystemConfiguration Basic SCE 2000 Platform Operations Cabling the Line Ports and Completing the InstallationTroubleshooting The External Optical Bypass Module A-1Index Audience PrefaceInstallation and OrganizationMaintenance on page Connecting theObtaining Documentation on page Related Publicationsboldface font Document Conventionsitalic font boldface screen fontObtaining Technical Assistance Obtaining DocumentationCisco.com Documentation FeedbackSubmitting a Service Request Definitions of Service Request SeverityObtaining Additional Publications and Information SCE 2000 4xGBE Installation and Configuration Guide Preface Obtaining Additional Publications and InformationOL-7824-02 Page Introduction C H A P T E RSCE Platform Management Interfaces SCE Platform Management Interfaces ChapterSCE Platform Management Interfaces Service Control and the SCE Platform Service Control and the SCE PlatformChecking the Shipping Container Contents SCE 2000 Installation ChecklistModel number Service Control ManagementSCE 2020 4xGBE Link TypeSCE 2000 4xGBE Installation and Configuration Guide Front PanelChapter 2 Overview of the SCE 2000 Platform Front Panel Figure 2-2 SE2000 Front PanelQuantity PortDescription Connect This Port To…Description LED GroupsBack Panel SCE 2000 Component List Checking the Shipping Container ContentsSCE 2000 Installation Checklist Task SCE 2000 Installation ChecklistVerified DatePage The SCE 2000 Platform TopologyTopology Considerations The SCE 2000 Platform Topology ConsiderationsFunctionality Number of linksRedundancy Bypass Mechanism Link ContinuityPhysical Topologies Single SCE 2000 TopologiesSingle Link Receive-only Topology Single Link Inline Topology Dual link Inline InstallationFigure 3-2 Single SCE Platform Single Link In-line Topology Figure 3-3 Single SCE Platform Dual Link Inline TopologyDual Link Receive-Only Topology Two Cascaded SCE 2000s For Dual LinksTwo Cascaded SCE 2000s Inline Topology Topology-Related ParametersSCE 2000 Configuration Connection Mode ParameterInline/Receive-only On-Failure Mode Parameter Physically Connected Links ParameterPriority Page Preparing to Install the SCE 2000 Platform Installation and MaintenancePreparing to Install the SCE 2000 Platform Installing the SCE 2000 PlatformTools and Parts Required Airflow Site Requirement GuidelinesSite Requirements Installing the SCE 2000 PlatformInstallation Precautions on page Installation PrecautionsInstalling the SCE 2000 on a Workbench or Tabletop on page Attaching a Chassis Ground Connection on pageInstalling the SCE 2000 on a Workbench or Tabletop Mounting Brackets for 2-post Rack Mounting Brackets for 4-post Rack Rack-Mounting a SCE 2000 PlatformAttaching the Brackets to the SCE Step 3 Repeat steps 1 and 2 on the other side of the SCE Attaching the Crossrail Supports to the RackFigure 4-6 Assembling the Slider Brackets Mounting the System to the Rack Installing the SCE 2000 Platform Chapter 4 Installation and MaintenanceSCE 2000 4xGBE Installation and Configuration Guide Figure 4-8 Sliding the SCE 2000 into the RackFigure 4-9 Securing the SCE 2000 to the Rack Attaching a Chassis Ground ConnectionFigure 4-10 Grounding the Unit AC Installing the SCE 2000 Platform Chapter 4 Installation and MaintenanceSCE 2000 4xGBE Installation and Configuration Guide Figure 4-11 Grounding the Unit DCPower Supply Overview LEDs Power Supply Unit Condition Power Supply SpecificationsPower Supply Unit Condiiton LED StatePowering Down the Power Supply Unit and Disconnecting Input Power Removing and Replacing a Power Supply UnitRemoving the Power Supply Unit on page Replacing the Power Supply Unit on pagePowering Down an AC-Input Power Supply Replacing the Power Supply Unit Removing the Power Supply UnitReconnecting AC-Input Power Supply Unit Reconnecting the PowerReconnecting AC-Input Power Supply Unit on page Reconnecting DC-Input Power Supply Unit on pageReconnecting DC-Input Power Supply Unit Step 6 Turn the on/off switch to the on position Fan Module Overview Removing and Replacing the Fan ModuleRemoving the Fan Module on page Replacing the Fan Module on page Replacing the Fan Module Removing the Fan ModuleFigure 4-17 Inserting the Fan Module Replacing the Battery Connecting the Local Console Performing Initial System ConfigurationConnecting the Local Console Initial System ConfigurationSetting Up the Local Console Initial System Configuration admin password Following are some general instructions regarding the setup dialog appear “Sorry, Skipping is not allowed at this stage.” Step 1 Configuring Initial SettingsStep 3 Setting the Passwords Step 2 Configuring the HostnameEnter IP address of default gateway Enter IP address Enter IP subnet mask255.255.0.0Step 4 Configuring Time Settings Note Passwords are case sensitiveNote The default password for all levels is “cisco” To configure the time settings, complete the following steps Enter Step 5 Configuring the DNS SettingsStep 3 Type the default domain name to be used, and press Enter Step 6 Configuring the RDR Formatter Destination Entry Formats Step 7 ConfiguringAccess Control Lists ACLspermit any deny Order of Entriesdeny 10.1.1.0 permit any EnterStep 7 The maximum number of entries in an ACL is We want to restrict Telnet access to only a few permitted stations Would you like to enter the SNMP configuration menu? no y Step 8 Configuring SNMPEnable SNMP management? no y Enter SNMP GET community nameStep 8 The maximum number of SET communities is To disable the Authentication Failure trap, press Enter Step 9 Configuring the Topology-Dependent Parameters Secondary To specify Primary, press Enter EXAMPLE #3 EXAMPLE #2Step 10 Completing and Saving the Configuration Step 6 The system informs you that the configuration is complete Connecting the Management Interface Cabling the Management Port on pageVerifying Management Interface Connectivity on page Cabling the Management Port Verifying Management Interface Connectivity C\ping 10.1.1.201 pinging PING 10.1.1.201 56 data bytes Page Connecting the line ports to the network Cabling the Line Ports and Completing the InstallationConnecting the line ports to the network Installing a Cascaded SystemSingle Link Inline Topology on page Cabling DiagramsSingle Link Receive-only Topology on page Dual Link Single SCE 2000 Topologies on pageSingle Link Receive-only Topology Dual Link Single SCE 2000 TopologiesFigure 6-4 Cabling Diagram Dual Link One SCE 2000 Receive-only Figure 6-3 Cabling Diagram Dual Link One SCE 2000 InlineDual Link Two SCE 2000s Topology SCE 2000 #1SCE 2000 #2 Inline topologies require connecting both Receive and Transmit fibers to the SCE 2000. Cascade ports always require both Receive and Transmit fibers to be connected Configuring the GBE Interface Parameters Configuring GigabitEthernet Auto-NegotiationStep 3 Type auto-negotiate and press Enter Connecting the GBE Line Interface Ports Fiber SpecificationsCabling the GBE Port Figure 6-6 Cabling the GBE Interface Step 2 Verify that the link LED is greenExamining the LEDs Testing Connectivity Examining Link LEDs and CountersViewing the Counters to Verify that the Network Traffic is Reaching the DeviceThe following example displays a system response Installing a Cascaded System CLI Commands Configuring the Connection ModeTopology-Related Parameters for Redundant Topologies Link Mode links forwardingbypasssniffingcutoff and press Enter Monitoring the SystemLoading and Activating a Service Control Application Service Control Application Suite for Broadband User GuideService Control Application Suite for Broadband Reference Guide Performing Complex Configurations Managing SCE 2000 ConfigurationsRebooting and Shutting Down the SCE Platform Basic SCE 2000 Platform OperationsStarting the System and Observing Initial Conditions Verifying Operational Status Final TestsViewing the User Log Counters Verifying Operational Status on pageViewing Configuration Managing SCE 2000 ConfigurationsViewing Configuration on page Saving the Configuration Settings on pageTo view the running configuration, complete the following steps Step 1 At the SCE 2000# prompt, type show version Step 3 Type copy running-config startup-config Saving the Configuration SettingsThe following example shows the running configuration file copy tffs0system/prevconf/config.tx1 tffs0system/config.txt Recovering a Previous ConfigurationPerforming Complex Configurations Cisco Service Control Engine SCE Software Configuration GuideCisco Service Control Engine SCE CLI Command Reference Rebooting the SCE Platform Rebooting and Shutting Down the SCE PlatformStep 2 Type reload shutdown Shutting Down the SCE PlatformTroubleshooting Overview TroubleshootingTroubleshooting Overview Problem Solving Using a Subsystems Approach C H A P T E RCLI Commands for Troubleshooting Troubleshooting ToolsCLI Commands for Troubleshooting on page The User Log on page Troubleshooting firmware package installationTroubleshooting the link interface subsystem Troubleshooting the management subsystemThe Logging System The User LogCopying the User Log ftp//usernamepassword@ipaddress/path and press EnterViewing the User Log Step 1 From the SCE 2000# prompt, type logger get user-log file-nameViewing the User Log Counters Clearing the User LogThe system asks Are you sure? Type Y and press EnterGenerating a File for Technical Support Check the LEDsFront Panel on page SCE 2000 Operational Status on pageBooting SCE 2000 Operational StatusInitial state after reset Boot is completedProblem Solving Using a Subsystems Approach Identifying Startup ProblemsTroubleshooting the Power Subsystem Possible Solution SymptomPossible Cause LED LabelDiagnostic Action Troubleshooting the Firmware Package Installationconfigure Boot system filename SymptomSymptom Troubleshooting the Management SubsystemDiagnostic Action Possible SolutionRefer to IP Configuration in See Initial System ConfigurationSoftware Configuration Guide See Initial System ConfigurationTroubleshooting the Link Interface Subsystem Configuring the GBE Configuring the GBECheck auto-negotiation show interfacePage A P P E N D I X A The External Optical Bypass ModuleFigure A-1 External Optical Bypass Module Inactive not in bypass External Optical Bypass FunctionalityFigure A-2 External Optical Bypass Module Active in bypass The External Optical Bypass Module Front Panel Installing the Module in a Rack Installing the External Bypass ModuleCabling the External Optical Bypass Module To cable the External Optical Bypass module Step 6 Connect the control cable supplied in the kit from the Bypass 9-pin D-Type connector on the rear panel of the SCE 2000 platform to the Control connector on the External Optical Bypass module Value SpecificationsFunction Pin D-type sidePage Index Page