Specifications Troubleshooting Information Control Remote zone-Multi Playback Settings Connections Started Getting

GNET/USB / Rhapsody/ NapsterH

Symptom

Cause / Countermeasure

Page

When a USB memory

• The set cannot recognize a USB memory device. Check the

24

device is connected,

connection.

 

“USB” is not

• A USB memory device not conforming to mass storage class or

–

displayed on the GUI

MTP standards is connected. Connect a USB memory device

 

menu.

conforming to mass storage class or MTP standards.

 

 

• The set port and the connected port do not match. Connect to the

62

 

port set at “USB Select”.

 

 

• A USB memory device that the set cannot recognize is connected.

–

 

This is not a malfunction. DENON does not guarantee that all

 

 

USB memory devices will operate or receive power.

 

 

• USB memory device is connected via USB hub. Connect the USB

–

 

memory device directly to the USB port.

 

Files on a USB

• USB memory device is in format other than FAT16 or FAT32.

–

memory device

Set the format to FAT16 or FAT32. For details, refer to the USB

 

cannot be played.

memory device’s operating instructions.

 

 

• USB memory device is divided into multiple partitions. When

–

 

divided into multiple partitions, only files stored in the top partition

 

 

can be played.

 

 

• Files are stored in a non-compatible format. Record the files in a

76, 77

 

compatible format.

 

 

• You are attempting to play a file that is copyright protected. Files

76, 77

 

that are copyright protected cannot be played on this set.

 

The file names are

• Characters that cannot be displayed are used. This is not a

–

not displayed properly

malfunction. On this set, characters that cannot be displayed are

 

(“...”, etc.).

replaced with a “ . (period)”.

 

Internet radio cannot

• Ethernet cable is not properly connected or network is

26, 27

be played.

disconnected. Check the connection status.

 

 

• Program is being broadcast in non-compatible format. Only

76, 77

 

Internet radio programs in MP3 and WMA can be played on this

 

 

set.

 

 

• The computer’s or router’s firewall is activated. Check the

–

 

computer’s or router’s firewall settings.

 

 

• Radio station is not currently broadcasting. Choose a radio station

78, 79

 

that is currently broadcasting.

 

 

• IP address is wrong. Check the set’s IP address.

51

Files stored on a

• Files are stored in a non-compatible format. Record in a compatible

76, 77

computer cannot be

format.

 

played.

• You are attempting to play a file that is copyright protected. Files

76

 

that are copyright protected cannot be played on this set.

 

 

• Set and computer are connected by USB cable. The set’s USB

–

 

port cannot be used for connection to a computer.

 

Symptom

 

 

Cause / Countermeasure

Page

Server is not found,

 

• The computer’s or router’s firewall is activated. Check the

–

or it is not possible to

 

computer’s or router’s firewall settings.

 

connect to the server.

• Computer’s power is not turned on. Turn on the power.

–

 

 

 

• Server is not running. Launch the server.

–

 

 

 

• Set’s IP address is wrong. Check the set’s IP address.

51

iPod

cannot

be

• Some iPods do not support being used connected directly to the

24

played.

 

 

 

USB port.

 

Cannot connect to

 

• Radio station is not currently broadcasting. Wait a while before

–

preset or favorite

 

 

trying again.

 

radio stations.

 

• Radio station is not currently in service. It is not possible to

–

 

 

 

 

connect to radio stations that are no longer in service.

 

For some radio

 

• Station is congested or not currently broadcasting. Wait a while

–

stations, “Server

 

 

before trying again.

 

Full” or “Connection

 

 

 

 

Down” is displayed

 

 

 

 

 

and station cannot be

 

 

 

 

connected to.

 

 

 

 

 

Sound is broken

 

• Network’s signal transfer speed is slow or communications lines

–

during playback.

 

 

or radio station is congested. This is not a malfunction. When

 

 

 

 

 

playing broadcast data with a high bit rate, the sound may be

 

 

 

 

 

broken, depending on the communications conditions.

 

Sound quality is poor

• File being played has a low bit rate. This is not a malfunction.

–

or played sound is

 

 

 

 

 

noisy.

 

 

 

 

 

 

Cannot login to

 

• Login information is incorrect. Check if the Username for

51

Rhapsody. (“Incorrect

 

Rhapsody has been properly entered. Re-enter the Password.

 

Username or

 

 

(Password is not displayed.)

 

Password” is

 

 

www.rhapsody.com/denon

 

displayed.)

 

 

 

 

 

Cannot compile

 

• The AVR-4810CI does not respond to playlist compilation. When

–

Playlist.

 

 

 

the playlist is compiled in PC Application, it is registered to “My

 

 

 

 

 

Library”. In this way, the playlist can be played in AVR-4810CI.

 

Cannot delete

 

• Cannot be done with AVR-4810CI. Delete from PC Application.

–

Rhapsody Channel

 

 

 

 

 

registered in “My

 

 

 

 

 

Channels”.

 

 

 

 

 

Cannot delete Tracks,

• Cannot be done with AVR-4810CI. Delete from PC Application.

–

Playlists, Channels

 

 

 

 

 

registered in “My

 

 

 

 

 

Library”.

 

 

 

 

 

 

Cannot login to

 

• Login information is incorrect. Check if the Username for Napster

55

Napster. (“Incorrect

 

 

has been properly entered. Re-enter the Password. (Password is

 

Username or

 

 

not displayed.)

 

Password” is

 

 

http://www.napster.com/choose/index_default.html

 

displayed.)

 

 

 

 

 

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