HP 72SI, 98SI manual

◆The cable between your computer or network and the print server may not be securely connected at both ends. Refer to the print server manual for more information.

◆Your computer may not be working properly. Run an application that you know works correctly and print to be sure.

◆The computer’s port may not be working properly. Print to another output device that you know works correctly (and is not connected to the print server) to check this.

◆There may be another error condition reported by the print server.

5.Is the print quality good?

YES: Then the problem is not covered in this checklist. Contact MacDermid ColorSpan Technical Services. NO: The following could be the problem:

◆Banding or general poor image quality — the print- heads may need to be calibrated (see Chapter 4, Cali- brating the Printer). One or more ink jets may be clogged or not firing (see “Loading Roll-Fed Media” on page 3-16). The media advance may need to be recali- brated (see “Media Feed” on page 4-6). Verify that the printhead carriage is at the proper height (see “Set the Printhead and Camera Height” on page 5-12). Verify that the service station is calibrated (see page 5-17).

◆Inaccurate color or under- or over-saturated output — the wrong color profile may be selected at the print server or RIP. Refer to the documentation that accompa- nies the print server or RIP.

◆Inaccurate color or lack of detail — one or more ink jets may be clogged or not firing (see “Loading Roll-FedMedia” on page 3-16).

◆Media buckling or media feed problems — the wrong media could be selected in the Media Wizard (see “Media Wizard” on page 3-44). The printer may not have been installed squarely or securely on the stand (see “Unpacking and Assembly” on page 1-7). The media may not have been loaded squarely (see “Load- ing Roll-Fed Media” on page 3-16).

Troubleshooting Checklist B-3