HP 72SI, 98SI manual Warranty Claims

Warranty Claims

The printer is covered by a manufacturer’s limited warranty (part number 0700025), which includes the printheads. The piezo printheads are designed to remain in service for the life of the printer.

All printers that use solvent-based inks are susceptible to print- head clogging. This is caused by the solvent evaporating and leaving behind the pigments. The printer incorporates many automatic and manual features for preventing clogs from occur- ring, and for recovering ink jets that do become clogged (see “Cleaning Clogged Ink Jets” on page 5-9). The warranty terms require that the maintenance procedures contained in this User Manual are followed prior to classifying a printhead anomaly as a “printhead failure.”

A printhead failure is defined as any printhead that develops one or more individual jets that do not fire and that cannot be recov- ered or replaced (“mapped out”) by the AutoJet or Manual Jet Mapping software when printing in Production Mode. If the jet(s) can be mapped out by the software in Production Mode, the printhead is deemed to be working satisfactorily and is not considered to have a failure.

In the event of a printhead failure as defined above, the cause and/or circumstances that lead to the failure must be identified. The following is a list of causes and/or circumstances that may lead to printhead failure. This list is not considered comprehen- sive, and any causes and/or circumstances that are not identified in this list will be evaluated on a case-by-case basis.

All printheads submitted for warranty claims will be subjected to failure analysis to confirm the cause of failure. The final determination of warranty applicability will be provided by this analysis.

For more information about warranty claims, contact ColorSpan Technical Services (see page ii for contact information).

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