HP 98SI, 72SI manual Troubleshooting Checklist

◆Head strike — if the printhead is striking the media, check how the media is tracking from the supply spool to the takeup spool. The sides of the media should be parallel to the sides of the printer, with no wrinkling or buckling. If necessary, reload the media. See “Loading Roll-Fed Media” on page 3-16 for instructions. Also check the Media Wizard to see whether the correct media is selected (see “Media Wizard” on page 3-44). Head strikes may indicate that the printhead height is too low; see “Set the Printhead and Camera Height” on page 5-12 for instructions. If head strikes become a recur frequently, contact MacDermid ColorSpan Technical Ser- vices for an edge retainer that can be attached to the printer.

B-4 Troubleshooting Checklist