HP 98SI, 72SI manual Troubleshooting Checklist, Does the printer’s power come ON?

Troubleshooting Checklist

Before you troubleshoot your printer, make sure that it is prop- erly installed as described in Chapter 1, Getting Started.

Follow the steps in this checklist to isolate and resolve printing problems.

1.Does the printer’s power come ON?

YES: Go to question 2.

NO: The following could be the problem:

◆The power cable may not be plugged into an electrical outlet.

◆If the printer is plugged into a surge protector, the surge protector may not be connected to power, or it may be switched off.

2.Did the start-up sequence of the control panel end by dis- playing a Ready (status) screen similar to the one shown in Fig. 2-1 on page 2-2?

YES: Go to question 3.

NO: The following could be the problem:

◆There may be a hardware problem with the printer’s internal components. Follow the diagnostic routine on the control panel to determine the problem. Call Mac- Dermid ColorSpan Technical Services as directed by the control panel.

3.Can you send a file from the print server to the printer?

YES: Go to question 4.

NO: The following could be the problem:

◆The cable may not be securely connected between the print server and the printer. Refer to the server’s docu- mentation for more information.

◆The cable may be connected to the wrong port on the print server. Refer to the server’s documentation for more information.

4.Can you send (print or download) a document from a client computer to the server?

YES: Go to question 5.

NO: The following could be the problem:

◆The connection from the client to the local area network may not be configured correctly. See your system admin- istrator for assistance.

B-2 Troubleshooting Checklist