Table B-1. Actions and Warnings

 

Code, Message

Cause

What to Do

 

 

 

A-SM-2 - Invalid Software

Defective software.

Call Authorized Service Provider for

 

 

updated software.

 

 

 

W-SM-1 - Printer Not Reset For

Defective electronics assembly.

Call Authorized Service Provider for

Shipping

 

replacement electronics.

 

 

 

W-SM-2 - Head Voltages Not Set

More than eight heads have default

Call Authorized Service Provider to

 

voltages.

set voltages.

 

 

 

(SP) Supply

 

 

A-SP-1 - Supply Too Small

The diameter of the media supply is

Set the supply tension to idle and

 

too small. The printer supports a min- continue printing.

 

imum diameter of 3 inches under ten-

 

 

sion.

 

A-SP-2 - Supply Too Large

The diameter of the media supply is

 

too large for the capacity of the sup-

 

ply & takeup motors.

Reload the supply with a smaller amount of media (see page A-2for maximum diameter).

W-SP-1 - Supply Media Out Detection Media-out detection using the supply

Off

roll is disabled.

Re-enable Supply Media Out Detection under Printer Settings.

(SS) Service Station

A-SS-2 - Could Not Move Wipers

Service wipers were not able to move

Home

to their home position or the service

 

wiper home sensor is not working.

Use “Home Service Wipers” in the Service menu to move the wipers home. If the problem persists, contact your service provider.

(TU) Take Up

A-TU-1 - Takeup Full

The media takeup spool is full.

Unload the takeup spool and reload media (page 3-25).

A-TU-2 - Takeup Stall

The takeup motor has stalled.

Check for mechanical interference or binding, overloaded spool, out of balance spool, or failure in electronics or motor.

A-TU-4 - Takeup Too Small

The takeup core is too small. Only

 

3-inch cores can be used.

Unload the takeup, replace the core and collets with 3-inch size core and collets.

W-TU-1 - Takeup Too Large

The media takeup spool is almost full. Unload the takeup spool and reload

 

 

media supply and/or takeup (page 3-

 

 

8).

 

 

 

(VN) VideoNet

 

 

W-VN-1 - VideoNet Connection Not

The printer cannot detect a print

Connect cable, turn on server, add

Detected

server.

printer to server.

 

 

 

(VS) Vacuum Sensing

 

 

W-VS-1 - Vacuum Pressure Too Low

The vacuum pressure of the heads is

Call your Authorized Service Provider.

 

too low.

 

 

 

 

B-12

Diagnostics