| Table |
|
Code, Message | Cause | What to Do |
|
|
|
Defective software. | Call Authorized Service Provider for | |
|
| updated software. |
|
|
|
Defective electronics assembly. | Call Authorized Service Provider for | |
Shipping |
| replacement electronics. |
|
|
|
More than eight heads have default | Call Authorized Service Provider to | |
| voltages. | set voltages. |
|
|
|
(SP) Supply |
|
|
The diameter of the media supply is | Set the supply tension to idle and | |
| too small. The printer supports a min- continue printing. | |
| imum diameter of 3 inches under ten- |
|
| sion. |
|
The diameter of the media supply is | |
| too large for the capacity of the sup- |
| ply & takeup motors. |
Off | roll is disabled. |
(SS) Service Station
Service wipers were not able to move | |
Home | to their home position or the service |
| wiper home sensor is not working. |
Use “Home Service Wipers” in the Service menu to move the wipers home. If the problem persists, contact your service provider.
(TU) Take Up
The media takeup spool is full. |
The takeup motor has stalled. |
Check for mechanical interference or binding, overloaded spool, out of balance spool, or failure in electronics or motor.
The takeup core is too small. Only | |
|
Unload the takeup, replace the core and collets with
The media takeup spool is almost full. Unload the takeup spool and reload | ||
|
| media supply and/or takeup (page 3- |
|
| 8). |
|
|
|
(VN) VideoNet |
|
|
The printer cannot detect a print | Connect cable, turn on server, add | |
Detected | server. | printer to server. |
|
|
|
(VS) Vacuum Sensing |
|
|
The vacuum pressure of the heads is | Call your Authorized Service Provider. | |
| too low. |
|
|
|
|
Diagnostics |