Paper jam locations, Select Configuration Report | HP M477fnw

c.Touch the Cleaning Page button.

d.Load plain letter or A4 paper when you are prompted.

Wait until the process is complete. Discard the page that prints.

5.Print a configuration page to test the product.

a.From the Home screen on the product control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu.

b.Open the Reports menu.

c.Select Configuration Report.

If none of these steps resolves the problem, the product might need service. Contact HP customer support.

Paper jam locations

1

2

3	5
3
4	6
4

1Document feeder

2Output bin

3Tray 1

4Tray 2

5Rear door and fuser area

6Duplexer (duplex models only)

126 Chapter 9 Solve problems

ENWW

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HP M477fnw manual Paper jam locations, Select Configuration Report

Contents

Color LaserJet Pro MFP M477 Page HP Color LaserJet Pro MFP M477 Copyright and License Trademark Credits Table of contents Ordering Supplies and accessories Customer self-repair parts EWS Open HP Utility 111 129 165 Enww Product overview Product views Printer front viewPrinter front view Printer back view Control-panel view Printer back view Control-panel view Reset button Home screen layout How to use the touchscreen control panel Product specifications Technical specifications Copy and Scan Operating system Print driver installed Supported operating systems Mobile printing solutions Printer dimensions Printer fully closed Printer fully open 2Dimensions for the M477fdn and M477fdw models 1Operating-environment specifications Environment Recommended Allowed Printer hardware setup and software installation Paper trays Load paper into Tray 1 multipurpose tray IntroductionLoad paper into Tray 1 multipurpose tray Load paper into Tray 1 multipurpose tray Paper type Output How to load paper Tray 1 paper orientation Load paper into Tray Load paper into TrayLoad paper into Tray Tray 2 paper orientation Load paper into the tray Enww Tray 2 paper orientation 123 Load and print envelopes Print envelopes Envelope orientation Supplies, accessories, and parts Customer self-repair parts Order supplies, accessories, and partsSupplies and accessories Ordering Description Self-replacement Part number Options Replace the toner cartridges Description Cartridge number Part number Remove and replace the toner cartridges Replace the toner cartridges Supplies, accessories, and parts Remove the toner cartridge from the opened packaging shell Supplies, accessories, and parts Enww Supplies, accessories, and parts Print How to print Windows Print tasks Windows Automatically print on both sides Windows Manually print on both sides Windows Enww Print multiple pages per sheet Windows Select the paper type WindowsAdditional print tasks Enww Automatically print on both sides OS How to print OSPrint tasks OS Manually print on both sides OS Print multiple pages per sheet OS Select the paper type OS Enww Set up the printer for job storage Step one Install the USB storage deviceBefore you begin Step two Update the print driver Create a stored job Windows Mode Description PIN protected Job deletion Proof and Hold Personal Job Delete a stored job Mode Description PIN protected Job deletion Quick CopyPrint a stored job Stored Job Wi-Fi Direct Settings On/Off Wi-Fi Direct and NFC Printing wireless models onlyEnable or disable Wi-Fi Direct Mobile printing Change the printer Wi-Fi Direct name HP ePrint via email EPrint Settings Enable Web Services HP ePrint softwareAirPrint Android embedded printing Step two Print USB documents Step one Access USB files on the printerUse walk-up USB printing Option one Print documents Option two Print photos Image Size Paper Size Paper Type Number of CopiesLighter/Darker Print Copy Make a copy Copy on both sides duplex Additional copy tasks Make a copy Copy on both sides duplex Copy on both sides automaticallyCopy on both sides manually Additional copy tasks Scan Scan by using the HP Scan software Windows Scan by using the HP Scan software OS Scan to a USB flash drive Set up the Scan to Network Folder feature Method one Use the Scan to Network Folder Wizard Windows Enww Step one Access the HP Embedded Web Server EWS Step two Configure the Scan to Network Folder feature Set up the Scan to Network Folder feature on a Mac HP Embedded Web Server EWS opens Enww Scan to a network folder Touch the Scan to Network Folder item Enww Step one Access the HP Embedded Web Server EWS Step two Configure the Scan to E-mail feature Enww Step four Configure the default E-mail Options Step three Add contacts to the E-mail Address Book Set up the Scan to E-mail feature on a Mac Enww Step three Add contacts to the E-mail Address Book Enww Scan to email Touch Scan to E-mail Touch Send an E-mail Additional scan tasks Set up to send and receive faxes Send a fax Fax Set up to send and receive faxes Before startingIdentify the phone connection type Set up the fax Dedicated phone line Continue to Configure the fax time, date, and header on Shared voice/fax line Shared voice/fax line with an answering machine Configure the fax time, date, and header HP Embedded Web Server EWS and HP Device Toolbox Windows HP Fax Setup WizardPrinter control panel Continue to Run a fax test on Run a fax test Web browser Send a fax Fax from the flatbed scanner Fax from the document feeder Use speed dials and group-dial entries Send a fax from the software Fax Manage the product Use HP Web Services applications Touch HP Web Services Touch Enable Web Services Change the product connection type Windows Manage the product Tab or section Description Home tab System tabPrint tab Scan tab HP Web Services tabTab or section Description Fax tab Networking tab Advanced configuration with HP Utility for OS HP Utility featuresOpen HP Utility Duplex Mode Power ManagementUpdate Firmware Network Settings Scan to E-mail MFP printers only Scan to Network FolderMFP printers only Network folder Configure IP network settings Printer sharing disclaimer View or change network settingsRename the printer on a network Link speed and duplex settings Network Setup Link Speed Product security features System Setup Energy Settings Sleep/Auto Off After Energy-conservation settingsSet the Sleep/Auto Off After setting Print with EconoMode Set the Delay Shut Down setting System Setup Energy Settings Shut Down AfterSystem Setup Energy Settings Delay Shut Down HP Web Jetadmin Update the firmware Method one Update the firmware using the control panel Enww Solve problems Customer support Control panel help system Restore the factory-set defaults Change the Very Low settings For printers with fax capability Order supplies Product does not pick up paper or misfeeds Printer does not pick up paper 1Size markings for Tray 1 or the multipurpose tray Printer picks up multiple sheets of paper 4Roller locations for Tray 1 or the multipurpose tray Enww 6Stack-height markings 8Size markings for Tray 1 or the multipurpose tray Open the document-feeder access cover Solve problems System Setup Paper setup Clear paper jamsExperiencing frequent or recurring paper jams? Select Configuration Report Paper jam locations Clear paper jams in the document feeder Solve problems Clear paper jams in Tray Solve problems Reinstall Tray Reopen Tray 1 and load paper into the tray Clear paper jams in Tray Clear paper jams in the rear door and the fuser area Solve problems Clear paper jams in the output bin Clear paper jams in the duplexer duplex models only Improve print quality Check the paper-type setting for the print jobCheck the paper type setting Windows Print from a different software program Check the paper type setting OS Check toner-cartridge status Visually inspect the toner cartridge Clean the productPrint a cleaning Check the scanner glass for dirt and smudges Step two Check the environment Step one Use paper that meets HP specificationsCheck paper and the printing environment Step three Set the individual tray alignment Adjust color settings Windows Change the color theme Check the EconoMode settings System Setup Print Quality Color CalibrationCalibrate the printer to align the colors HP PCL 6 driver Try a different print driverHP PCL.6 driver HP PCL-6 driver HP UPD PCL Improve copy and scan image quality Check the scanner glass for dirt and smudges Eliminate lines or streaks when using the document feeder Check the paper settingsCheck the image adjustment settings Resolution and color guidelines Optimize for text or pictures Setting Recommended use Edge-to-edge copyingColor Enww Improve fax image quality Check the fit-to-page setting Check the send-fax resolution settingsCheck the error-correction settings Open the Fax Resolution menu Solve problems Send to a different fax machine Check the senders fax machine Poor physical connection Solve wired network problemsComputer is using the incorrect IP address for the printer Computer is unable to communicate with the printer Computer or workstation might be set up incorrectly Printer is disabled, or other network settings are incorrect Solve wireless network problems Wireless connectivity checklist Cannot connect more computers to the wireless printer Perform a wireless network diagnostic test Network does not appear in the wireless networks listWireless network is not functioning Reduce interference on a wireless network Enww Fax troubleshooting checklist Solve general fax problems Solve fax problemsFax troubleshooting checklist Service Fax Service Solve general fax problems Open the Error Correction menuFaxes are sending slowly Open the Advanced Setup menu Open the Advanced Setup menu Open the Fax Resolution menuFax quality is poor Open the Default Paper Size menu Fax cuts off or prints on two pages Solve problems Index Glass, cleaning 139, 145 Help, control panel 113 Scanner Enww Page CF377-90919* *CF377-90919